Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
How do drivers download the EasyRoutes Delivery Driver app?
The EasyRoutes Delivery Driver app is available for iOS and Android. Access our official download links to install and sign in with your driver phone number.
Read the answer →How do drivers sign in to the app?
Drivers sign in with the phone number used when they were added as a driver. They’ll receive an SMS code and can then access assigned routes.
Read the answer →How do I add a custom or manual stop?
Click the + Add button under the map, choose Custom stop, and enter the stop details with a valid address.
Read the answer →How do I add a driver to EasyRoutes?
Invite new drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
Read the answer →How do I add a driver to my EasyRoutes account?
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
Read the answer →How do I alert customers of reschedules or reattempts?
Yes. Enable the Rescheduled notification in EasyRoutes to send customers an updated date, window, and tracking link when a delivery moves.
Read the answer →How do I authenticate API calls?
Use an access token generated from your EasyRoutes account and include it with each request per the API Getting Started guide found in the EasyRoutes support portal.
Read the answer →How do I authenticate API requests?
Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.
Read the answer →How do I change my plan?
You can change your plan at any time in your EasyRoutes settings by following the instructions found in the EasyRoutes support portal. Any active drivers and seats you have on your current plan will also be changed to the new plan's monthly price.
Read the answer →How do I draw or create a delivery zone on the map?
In Settings > Delivery Zones, click Create zone, trace your area with the polygon tool, close the shape, then name it and pick a route colour.
Read the answer →How do I edit a driver’s details?
Edit a driver’s name, phone, or profile from the Drivers & Vehicles tab in your EasyRoutes navigation menu. Drivers can also update their profile name in the mobile app.
Read the answer →How do I enable real-time driver tracking in EasyRoutes?
Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.
Read the answer →How do I import BigCommerce orders into EasyRoutes?
Export your orders from BigCommerce as a CSV and upload them into EasyRoutes for routing.
Read the answer →How do I import Squarespace orders into EasyRoutes?
Export your Squarespace orders to CSV, then upload them into EasyRoutes.
Read the answer →How do I import Wix orders into EasyRoutes?
Yes. Export your Wix orders to CSV, then upload them into EasyRoutes.
Read the answer →How do I import WooCommerce orders into EasyRoutes?
Export your orders as a CSV from WooCommerce, then upload them into EasyRoutes for route planning.
Read the answer →How do I import Xero invoices into EasyRoutes?
Export invoices from Xero as a CSV, then upload them into EasyRoutes.
Read the answer →How do I manage active drivers?
You can add, remove, and switch drivers in a way that suits your needs at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more driver seats on your plan.
Read the answer →How do I manage my active drivers?
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more driver seats on your plan.
Read the answer →How do I manage my drivers?
You can add, remove, or switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more driver seats on your plan.
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