Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
How do I move to EasyRoutes from another routing app?
Switch to EasyRoutes fast: Shopify orders sync automatically, or import from other apps via CSV, Zapier, or API — most merchants are live the same day.
Read the answer →How do I reschedule or redeliver a failed delivery?
Mark the stop Attempted with a reason, then use Send to another route in EasyRoutes to redeliver on a new or later route.
Read the answer →How do I schedule returns or pickups as route stops?
Yes. Add returns and reusable-packaging pickups as stops on a delivery route so drivers collect containers on the same run, in both EasyRoutes for Shopify and Web.
Read the answer →How do I set stop priorities for optimization?
Use a stop’s Actions menu to mark it High or Low priority (or set several at once); High priority stops are included first when a route hits its limits.
Read the answer →How do I set up a Scanner-input Driver Task?
Enable Driver tasks in Add/edit options, add a Scanner-input task, name it, and optionally require it before a stop can be marked Delivered or Attempted.
Read the answer →How do I turn on Delivery Date and Time Window data?
Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.
Read the answer →How do my route planners and other staff access EasyRoutes?
EasyRoutes for Shopify is embedded in the Shopify Admin — team members with Shopify access can open EasyRoutes from the admin navigation or search. EasyRoutes for Web uses a standalone login; admins can invite additional users to collaborate with specific permissions. Both products let you control who can plan routes, dispatch, and manage drivers.
Read the answer →How do per-stop times affect my ETAs and route length?
Per-stop service time is added to each EasyRoutes stop, so ETAs and total route duration reflect delivering, not just driving, and count toward Max route duration.
Read the answer →How do Workflows work with notifications and dispatch?
Workflows can trigger notifications when automatically dispatching routes to drivers, ensuring consistent communication without extra effort from your team. Customers can then receive order status update notifications as soon as a driver starts their route.
Read the answer →How does barcode scanning work in EasyRoutes?
Drivers scan a barcode or QR code with their phone camera to validate each stop before completing it, in both EasyRoutes for Shopify and Web.
Read the answer →How does billing work for an EasyRoutes plan subscription?
On EasyRoutes for Shopify, our plans work as subscription charges on your Shopify store. On EasyRoutes for Web, we partner with Stripe for simplified billing. You have full control over your subscription through our customer billing portal.
Read the answer →How does EasyRoutes optimize delivery routes?
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes optimize my deliveries?
EasyRoutes optimizes deliveries using any selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes optimize my delivery routes?
EasyRoutes optimizes delivery routes using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes optimize my routes?
EasyRoutes optimizes routes using selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes optimize routes?
EasyRoutes optimizes routes using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes pricing work?
Pricing is based on plan tier plus the number of active driver seats; optional SMS is usage‑based. Scale seats up/down anytime.
Read the answer →How does EasyRoutes read delivery date & time windows?
EasyRoutes reads delivery dates and time windows from your date picker's order attributes and tags, then shows them for filtering and routing.
Read the answer →How does EasyRoutes route optimization work?
EasyRoutes optimizes routes using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes use real-time traffic?
EasyRoutes factors expected traffic into stop sequencing and ETA calculations using live map data, and you can re-optimize any time as conditions change.
Read the answer →Can't find it?
Our support team answers within a business day.