Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
What types of actions can I automate with Workflows?
You can automate tasks such as creating routes from new orders, applying filters to narrow the orders applying to each route, dispatching routes to drivers, sending delivery notifications, and updating Shopify order statuses.
Read the answer →What types of data does Delivery Analytics provide?
Delivery Analytics display totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
Read the answer →What types of proof of delivery (PoD) are supported?
EasyRoutes supports delivery photos, eSignatures, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record for every stop.
Read the answer →What types of proof of delivery (PoD) can be captured?
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
Read the answer →What types of proof of delivery can EasyRoutes capture?
EasyRoutes supports delivery photos, eSignatures, driver notes, and automatic timestamps (with GPS location when available) to provide a detailed history of every stop.
Read the answer →What types of proof of delivery does EasyRoutes support?
EasyRoutes supports delivery photos, eSignatures, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
Read the answer →What Wix export settings should I use?
Export orders as a CSV with one row per item for best results.
Read the answer →What WooCommerce plugin is best for exporting orders?
The WebToffee Order Export & Import plugin is recommended.
Read the answer →Where can drivers download the EasyRoutes mobile app?
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
Read the answer →Which label printers and formats are supported?
EasyRoutes prints labels from your browser or as a PDF, so it works with any printer; set size (e.g. 4×6 thermal or A4/Letter), layout, and scale in Settings.
Read the answer →Which plans include barcode scanning?
Barcode scanning is available on EasyRoutes Premium and Enterprise plans, in both EasyRoutes for Shopify and EasyRoutes for Web.
Read the answer →Which plans include real-time driver tracking?
Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.
Read the answer →Who should use EasyRoutes for Shopify?
EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem. Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops. EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.
Read the answer →Who should use EasyRoutes for Web?
Choose EasyRoutes for Web if you don’t use Shopify or prefer a standalone planner. Import orders from spreadsheets (CSV), connect webhook events to Zapier for no-code automations, or integrate directly with our API to push/pull data programmatically. It’s ideal for delivery teams moving off manual tools and wanting automation without switching e-commerce platforms.
Read the answer →Will customers see PoD along with live tracking?
Yes. If enabled in Order Tracking settings, photos, eSignatures, and driver notes appear on the tracking page alongside live status updates.
Read the answer →Will drivers get notified when assigned a route?
Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.
Read the answer →Will EasyRoutes add tracking links to my Shopify orders?
Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.
Read the answer →Can't find it?
Our support team answers within a business day.