Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can I change label sizes?
Yes. Set label size (e.g., 4×6 thermal or A4/Letter) and font scale in EasyRoutes Settings → Packing Slips & Labels, then fine‑tune using your printer’s paper and scale settings.
Read the answer →Can I change when certain notifications are sent?
Yes. Choose which events trigger email/SMS — Ready, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery — and optionally Scheduled/Rescheduled.
Read the answer →Can I color-code zones and assign a driver to each?
Yes, each zone has its own route colour; drivers are assigned when you plan or dispatch each zone’s route (or via a Route Group), not to the zone itself.
Read the answer →Can I combine Zapier with EasyRoutes Workflows?
Yes. Zapier and Workflows can complement each other for advanced automation.
Read the answer →Can I connect EasyRoutes to Zapier?
Yes. Send EasyRoutes webhook events as Zapier triggers, and build no‑code workflows (e.g., update calendars, send emails or Slack messages).
Read the answer →Can I connect EasyRoutes with Zapier?
Yes. Capture EasyRoutes webhook events as Zapier triggers, and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).
Read the answer →Can I continue to use Shopify delivery notifications?
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Read the answer →Can I customize driver permissions?
Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.
Read the answer →Can I customize my packing slips?
Yes. Add your logo, choose which order fields appear, and adjust layout and font sizing from EasyRoutes Settings → Packing Slips & Labels. Options are available in both Shopify and Web.
Read the answer →Can I customize the branding of the tracking page?
Yes. Add your logo and set what customers see from Settings > Order Tracking, so the tracking page matches your brand alongside live ETAs and driver location.
Read the answer →Can I customize the notifications customers receive?
Yes. With the Premium plan and above, fully customize email/SMS: add your logo and colors, edit copy/variables, and choose which events send. Works for Shopify orders and imported/manual stops.
Read the answer →Can I deactivate a driver seat without removing the driver?
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
Read the answer →Can I delete or archive old routes?
Yes. You can archive routes to tidy up your route list but retain them for reference, or permanently delete them from your route history. Use the checkboxes to select desired routes from the Routes page, and use the actions menu to archive or delete. Archived routes retain proof of delivery and analytics.
Read the answer →Can I dispatch a route to a driver from EasyRoutes?
Yes! Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Read the answer →Can I dispatch routes automatically?
Yes! If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
Read the answer →Can I dispatch routes directly to a driver?
Yes. Assign a driver and dispatch so the route appears in the EasyRoutes Delivery Driver mobile app, and a push notification is sent.
Read the answer →Can I duplicate a route for future use?
Yes. Copy an existing route so you can reuse its stops and settings, adjust the schedule/driver, and re‑optimize for use on subsequent delivery days.
Read the answer →Can I edit or reshape a zone after creating it?
Yes. Open the zone in Settings > Delivery Zones, adjust its points on the map, rename it or change its colour, and save.
Read the answer →Can I edit routes after they’ve been created?
Yes. Add/remove stops, drag‑and‑drop stops to reorder them, change drivers or schedules, and re‑optimize at any time.
Read the answer →Can I export activity feed data?
Not directly, as the Activity Feed is intended as a real-time stream of events for quick reference and attribution. Export related route/stop data (with timestamps and PoD links) to CSV for analysis or records.
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