Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can I include proof in Shopify notifications?
Yes. Add PoD image URLs to Shopify’s Delivered/Missed templates so customers receive photo links in standard Shopify emails.
Read the answer →Can I include proof of delivery on customer tracking links?
Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Read the answer →Can I integrate EasyRoutes with other business tools?
Yes. Use the EasyRoutes API, webhooks, or Zapier to connect ERPs/CRMs/WMS or automate tasks without code.
Read the answer →Can I keep perishables at temp on multi-stop routes?
Keep perishables at temperature in EasyRoutes: cap route duration and load, use time windows and priority stops, and confirm cooler handling.
Read the answer →Can I keep routes short to protect perishable goods?
Yes. Cap max route duration, stops, and items per route so perishable goods aren't in transit too long — EasyRoutes splits into extra routes automatically.
Read the answer →Can I limit or balance orders per delivery time slot?
Slot limits are set in your date picker; EasyRoutes balances the load by filtering and splitting routes by window.
Read the answer →Can I limit the max duration or stop count on a route?
Yes. EasyRoutes lets you set limits for maximum route duration, maximum stops per route, and maximum items per route. Configure these constraints in Route Options before planning, or when editing a route.
Read the answer →Can I lock or pin a stop's position in the route?
There’s no dedicated lock toggle; you fix order by dragging stops manually (which holds until you re-optimize) and can use start/end locations or Priority stops.
Read the answer →Can I make proof of delivery mandatory?
Yes. Require photos, an eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.
Read the answer →Can I make proof of delivery required?
Yes. Require photos, eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.
Read the answer →Can I manage cash-on-delivery orders?
Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.
Read the answer →Can I manage recurring deliveries?
Yes. Automate with Workflows to create routes on a custom, recurring schedule, or duplicate prior routes and re‑use their settings/stops in just a few clicks.
Read the answer →Can I measure mileage, fuel, or cost savings?
EasyRoutes tracks route distance and time; pair Vehicle Profiles (fuel economy) and break data down by vehicle to gauge fuel and cost, and compare periods for savings.
Read the answer →Can I mix BigCommerce orders with external orders?
Yes. EasyRoutes supports routing orders from multiple platforms together
Read the answer →Can I mix pickups and deliveries on the same route?
Yes. Combine deliveries and pickups on one EasyRoutes route so drivers drop off orders and collect returns or reusable packaging on the same trip.
Read the answer →Can I mix Squarespace orders with external orders?
Yes. You can manage Squarespace orders alongside Shopify, WooCommerce, Wix, and more.
Read the answer →Can I mix Wix orders with orders from other platforms?
Yes. You can route Wix orders alongside Shopify, WooCommerce, BigCommerce, and more.
Read the answer →Can I mix WooCommerce orders with external orders?
Yes. EasyRoutes can route orders from WooCommerce alongside other imported, custom, or Shopify orders.
Read the answer →Can I mix Xero orders with stops from other platforms?
Yes. EasyRoutes supports mixing Xero invoices with Shopify, WooCommerce, and more to create delivery routes.
Read the answer →Can I move from Shopify Local Delivery to EasyRoutes?
Yes. EasyRoutes replaces and extends Shopify Local Delivery — orders sync automatically and gain optimization, tracking, notifications, and proof of delivery.
Read the answer →Can't find it?
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