# EasyRoutes by Roundtrip.ai

> EasyRoutes is a delivery management platform that helps growing businesses and enterprise teams plan optimized routes, dispatch drivers, track deliveries in real time, and keep customers informed with branded notifications and tracking - natively integrated with Shopify and built for any local or last-mile delivery operation.

EasyRoutes by Roundtrip.ai is trusted by 5,000+ businesses across 75+ countries. It is Shopify-native (Built for Shopify certified, with a 4.8-star Shopify App Store rating) and also supports WooCommerce, Wix, Squarespace, Magento, and BigCommerce, plus a browser-based web app, spreadsheet/CSV import, a public REST API, and Zapier. Core capabilities include route optimization, driver management and dispatch, a free Delivery Driver mobile app for iOS (15.1+) and Android (7.0+), proof of delivery, real-time driver tracking, branded customer notifications and tracking pages, packing slips and labels, barcode scanning, smart delivery zones, and delivery analytics.

EasyRoutes pricing is charged per driver seat, billed monthly. The Standard plan is $39/month per driver seat and includes route optimization, the iOS and Android driver apps, branded tracking links with ETAs, packing slips and labels, spreadsheet import, and API and webhook access. The Premium plan is $59/month per driver seat and adds customizable email and SMS notifications, proof of delivery (photos and e-signature), real-time driver tracking, scheduled route automation, time-window and zone-based routing, barcode scanning, and advanced analytics. A custom Enterprise plan is available for larger teams (starting at 15 seats, with a dedicated account manager and priority support). A free plan is available for Shopify stores routing fewer than 50 deliveries per month, and all paid plans include a 14-day free trial with no credit card required. The EasyRoutes Delivery Driver app is always free for drivers. The average EasyRoutes customer saves 2-4 hours per day on route planning.

## Product & Platform

* [EasyRoutes - Plan. Dispatch. Deliver. Smarter.](https://www.roundtrip.ai/): The EasyRoutes delivery operations platform for growing businesses and enterprise teams.
* [Features Overview](https://www.roundtrip.ai/features): How EasyRoutes helps delivery businesses plan, manage, and optimize operations with the visibility, integrations, and control needed to scale.
* [Shopify-Native Local Delivery](https://www.roundtrip.ai/shopify-native): Shopify-integrated route optimization, driver management, delivery notifications, and order tracking - without leaving your Shopify admin.
* [EasyRoutes for Web](https://www.roundtrip.ai/easyroutes-web): Run your own delivery service from any browser. All the tools to manage deliveries, no Shopify store required.
* [Delivery Driver Mobile App](https://www.roundtrip.ai/drivers): Faster routes, fewer mistakes, happier drivers. Turn-by-turn navigation, order details, and proof-of-delivery tools for iOS and Android.
* [Download the Driver App](https://www.roundtrip.ai/download): Install the EasyRoutes Delivery Driver app for iOS and Android to start delivering.
* [Order Tracking & Notifications](https://www.roundtrip.ai/tracking-and-notifications): From custom order tracking pages to email and SMS delivery notifications, craft the perfect delivery experience for your customers.
* [Pricing](https://www.roundtrip.ai/pricing): Standard is $39/month and Premium is $59/month per driver seat, plus a custom Enterprise plan. Free plan for Shopify stores under 50 deliveries/month; 14-day free trial.
* [Interactive Demo](https://www.roundtrip.ai/demo): Take an interactive, clickable tour of EasyRoutes and see how easy local deliveries can be.
* [Use Cases Overview](https://www.roundtrip.ai/use-cases): From reducing support tickets to scaling logistics, see how EasyRoutes helps you plan, track, and deliver smarter - whatever your delivery model or team size.
* [Built for the Way You Work](https://www.roundtrip.ai/users): Whether you're a Shopify merchant scaling your first store or a dispatcher managing a fleet, EasyRoutes streamlines your unique workflow.

## Who It's For: Role-based solutions

* [Shopify Merchants](https://www.roundtrip.ai/users/shopify-merchants): The delivery app that lives inside Shopify - orders sync automatically, routes optimize in one click, and fulfillment status updates when deliveries complete, all without leaving the Shopify admin.
* [eCommerce Store Owners](https://www.roundtrip.ai/users/ecommerce-store-owners): Turn local delivery into a competitive edge with route optimization, real-time driver tracking, and branded customer notifications - on any eCommerce platform.
* [Small Business Owners](https://www.roundtrip.ai/users/small-business-owners): Enterprise-grade delivery tools at a price that makes sense for small businesses; set up in minutes, scale drivers up or down by season.
* [Dispatchers](https://www.roundtrip.ai/users/dispatchers): Optimize routes in seconds, dispatch to drivers' phones in one click, and track every route in real time.
* [Operations Managers](https://www.roundtrip.ai/users/operations-managers): Handle more deliveries with the same team, with real-time visibility and analytics to prove operational improvements.
* [Logistics Managers](https://www.roundtrip.ai/users/logistics-managers): Algorithmic route optimization and fleet visibility that cut costs and improve service levels without enterprise complexity.
* [Delivery Drivers](https://www.roundtrip.ai/users/delivery-drivers): A free iOS/Android app with optimized routes, turn-by-turn navigation, stop details, and one-tap proof of delivery.
* [Agencies & Consultants](https://www.roundtrip.ai/users/agencies-consultants): A quick-to-implement, easy-to-recommend delivery solution for eCommerce clients, trusted at scale by 5,000+ businesses.

## Features: Core EasyRoutes capabilities

* [Optimized Route Planning](https://www.roundtrip.ai/features/optimized-route-planning): Automatically generate efficient, cost-saving routes using real-time traffic, delivery windows, and order priorities - then edit on the fly.
* [Autopilot](https://www.roundtrip.ai/features/autopilot): You set the rules - zones, schedules, capacity. Autopilot runs the routes. Review every route before dispatch, or let it run hands-free.
* [Order Sync](https://www.roundtrip.ai/features/order-sync): Bring orders into EasyRoutes from Shopify, spreadsheets, Zapier, or the API - and add custom stops anytime. One system for every delivery.
* [Smart Delivery Zones](https://www.roundtrip.ai/features/delivery-zones): Import or draw custom territories on the map, and let EasyRoutes automatically create routes with only the orders that belong to each zone.
* [Route Management](https://www.roundtrip.ai/features/route-management): Handle last-minute order changes, reassign deliveries, and make real-time updates without disrupting your team or your customers.
* [Driver Management & Dispatch](https://www.roundtrip.ai/features/driver-management-dispatch): Assign drivers based on location, performance, or workload. Update routes mid-shift, and stay in sync with your team, no matter the size.
* [Delivery Driver Mobile App](https://www.roundtrip.ai/features/delivery-driver-mobile-app): Dispatch routes directly to your drivers' phones. With turn-by-turn navigation, order details, and proof-of-delivery tools, everything drivers need is one tap away.
* [Real-time Driver Tracking](https://www.roundtrip.ai/features/real-time-driver-tracking): See every active route in real time. Share accurate ETAs with customers, monitor team performance, and ensure deliveries stay on schedule.
* [Proof of Delivery](https://www.roundtrip.ai/features/proof-of-delivery): Collect photos, signatures, notes, and geo-stamped confirmations for every order. Protect your team and your bottom line.
* [Barcode Scanning](https://www.roundtrip.ai/features/barcode-scanning): Equip drivers with a built-in barcode scanner to confirm the right order at the right stop, capture proof of delivery, and reduce costly mistakes.
* [Packing Slips & Labels](https://www.roundtrip.ai/features/packing-slips-labels): Automatically generate packing slips and shipping labels customized for each route to streamline packing and reduce handoff errors.
* [Notifications & Tracking](https://www.roundtrip.ai/features/customer-notifications-tracking): Send branded delivery notifications and live tracking links. Reduce "Where's my order?" calls and improve the customer experience with every stop.
* [Activity Feed](https://www.roundtrip.ai/features/activity-feed): Get a timeline of every delivery event - from route creation to completion. Spot delays, monitor accountability, and respond faster to issues.
* [Delivery Analytics](https://www.roundtrip.ai/features/delivery-analytics): Monitor delivery performance, track key KPIs, and surface operational insights, driving continuous improvement across delivery teams.
* [API & Zapier Automations](https://www.roundtrip.ai/features/api-zapier-automation): Use the EasyRoutes API and Zapier to automate order imports, route creation, dispatch, and delivery status updates - connecting your operations to the tools you already use.

## Integrations: Connect EasyRoutes to your eCommerce platform, Zapier, or API

* [Shopify Integration](https://www.roundtrip.ai/shopify-native): Automatically sync Shopify orders in real time - optimized delivery workflows natively embedded in your store.
* [EasyRoutes for WooCommerce](https://www.roundtrip.ai/woocommerce): Run your own delivery service on WooCommerce with our browser-based app.
* [EasyRoutes for Wix](https://www.roundtrip.ai/wix): Run your own delivery service on Wix with our browser-based app.
* [EasyRoutes for Squarespace](https://www.roundtrip.ai/squarespace): Run your own delivery service on Squarespace with our browser-based app.
* [EasyRoutes for Magento](https://www.roundtrip.ai/magento): Run your own delivery service on Magento with our browser-based app.
* [EasyRoutes for BigCommerce](https://www.roundtrip.ai/bigcommerce): Run your own delivery service on BigCommerce with our browser-based app.
* [EasyRoutes API](https://www.roundtrip.ai/api): Import orders, build routes, dispatch drivers, and react to every stop in real time - all from your own code. Connect EasyRoutes to Shopify, your ERP, in-house systems, or whatever you build next.
* [EasyRoutes + Zapier](https://www.roundtrip.ai/zapier): Connect webhooks to Zapier for no-code workflows with your favorite apps, triggered by route updates in EasyRoutes.
* [Third-Party Shopify Apps](https://www.roundtrip.ai/third-party-apps): From delivery date apps to subscription apps, EasyRoutes plans deliveries using data from other third-party Shopify apps.
* [EasyRoutes for Xero](https://www.roundtrip.ai/xero): Run your own delivery service alongside Xero with our browser-based app.

## Use Cases: Delivery challenges EasyRoutes solves

* [Improve Customer Experience](https://www.roundtrip.ai/use-cases/customer-experience): Deliver a top-tier experience every time. Optimize routes for timely deliveries, keep customers informed with tracking and notifications, and provide proof of delivery with real-time driver visibility.
* [Improve Efficiency & Automation](https://www.roundtrip.ai/use-cases/efficiency-automation): Boost your operational efficiency with EasyRoutes. Integrate seamlessly with Shopify or EasyRoutes' APIs, generate detailed inventories and packing docs in seconds, and deliver faster with optimized routing & our intuitive mobile app.
* [Manage & Track Drivers](https://www.roundtrip.ai/use-cases/manage-track-drivers): Make managing drivers simple with EasyRoutes. Equip your team with our intuitive mobile app, plus unlock the flexibility to scale your delivery team, track routes in real time, and explore detailed analytics for every driver.
* [New to Shopify](https://www.roundtrip.ai/use-cases/new-to-shopify): Launching your first online store, or switching to Shopify from another eCommerce platform? Get started with EasyRoutes in just a few clicks to dispatch optimized routes to delivery teams of all sizes.
* [Reduce Customer Support](https://www.roundtrip.ai/use-cases/reduce-customer-support): Cut down on delivery-related support tickets. EasyRoutes provides clear tracking, real-time driver locations, and proof of delivery - backed by analytics that help your team identify and resolve issues before they happen.
* [Scale Logistics](https://www.roundtrip.ai/use-cases/scale-logistics): EasyRoutes grows with your business. Scale delivery operations smoothly with tools for route optimization, driver management, and insightful analytics - plus powerful features that flex as your business expands.
* [Shopify Agencies](https://www.roundtrip.ai/use-cases/shopify-agency): Help clients launch or optimize delivery operations with EasyRoutes. From quick setup and Shopify-native integrations, to optimized route planning and tracking pages, EasyRoutes equips agencies supporting Shopify stores for success.
* [Switch from Manual Planning](https://www.roundtrip.ai/use-cases/manual-planning): Still planning delivery routes using manual processes? Get started with EasyRoutes to eliminate errors, sync delivery orders automatically, and dispatch routes to our intuitive and easy-to-use mobile app.

## Industries: Business types suited for EasyRoutes

* [Auto Parts](https://www.roundtrip.ai/niche/autoparts): Keep engines running smoothly. Optimize auto parts deliveries and ensure every part reaches its destination on time.
* [Bakeries](https://www.roundtrip.ai/niche/bakeries): Deliver that straight-from-the-oven aroma to customers' doorsteps. Simplify your bakery deliveries and keep customers craving more.
* [Beverages](https://www.roundtrip.ai/niche/beverages): Make sure your customers never go thirsty. Optimize beverage deliveries and keep drinks flowing efficiently.
* [Bookstores](https://www.roundtrip.ai/niche/bookstores): Get books into readers' hands faster. Simplify bookstore deliveries and ensure every story reaches its destination.
* [Breweries](https://www.roundtrip.ai/niche/breweries): Make your beer deliveries smooth and efficient. Deliver craft brews and kegs seamlessly to keep customers happy.
* [Butchers](https://www.roundtrip.ai/niche/butchers): Bring fresh cuts to your customers with ease. Optimize your butcher deliveries for speed, quality, and satisfaction.
* [Catering](https://www.roundtrip.ai/niche/catering): Ensure every event is a success. Manage catering logistics effortlessly and make timely service your specialty.
* [Cleaners](https://www.roundtrip.ai/niche/cleaners): Keep every space spotless and each task tidy. Effortlessly manage cleaning routes and make reliability your hallmark.
* [Clothing](https://www.roundtrip.ai/niche/clothing): Deliver style with precision, every time. Simplify your clothing deliveries and keep your customers looking their best.
* [Coffee Shops](https://www.roundtrip.ai/niche/coffee): Keep the coffee hot and the service on point. Streamline coffee shop delivery to delight your customers.
* [Firewood](https://www.roundtrip.ai/niche/firewood): Make warmth and comfort easier to deliver. Optimize your firewood deliveries for speed and reliability.
* [Florists](https://www.roundtrip.ai/niche/florists): Deliver beauty on time, every time. Manage your floral deliveries seamlessly and keep customers' blooms fresh.
* [Furniture](https://www.roundtrip.ai/niche/furniture): Deliver comfort and style on time. Optimize furniture delivery to ensure every piece arrives in perfect condition.
* [Garden Centers](https://www.roundtrip.ai/niche/gardencenters): Effortlessly bring greenery to life. Optimize garden center deliveries and watch your customer base grow.
* [Groceries](https://www.roundtrip.ai/niche/groceries): Deliver fresh produce and pantry essentials faster. Simplify your grocery deliveries and keep shelves stocked.
* [Hardware](https://www.roundtrip.ai/niche/hardware): Build success with every delivery. Streamline your deliveries so tools and supplies reach customers on time.
* [Laundry](https://www.roundtrip.ai/niche/laundry): Fresh, clean clothes delivered with ease. Optimize your laundry deliveries and exceed customer expectations.
* [Meal Kits](https://www.roundtrip.ai/niche/meal-kits): Deliver freshness and convenience on time. Simplify your meal kit deliveries and keep customers happily cooking.
* [Medical Supplies](https://www.roundtrip.ai/niche/medical): Deliver care with precision. Ensure timely delivery of medical supplies to support those who depend on them.
* [Movers](https://www.roundtrip.ai/niche/movers): Make every move seamless. Manage your moving services with efficient route planning and delivery optimization.
* [Pet Supplies](https://www.roundtrip.ai/niche/petsupplies): Keep tails wagging with efficient pet supply deliveries. Optimize your routes and deliver joy to pets and owners alike.
* [Pizza Delivery](https://www.roundtrip.ai/niche/pizza): Deliver hot, delicious pizzas on time, every time. Streamline pizza delivery and keep customers coming back for more.
* [Plant Stores](https://www.roundtrip.ai/niche/plants): Keep greenery thriving and customers happy. Streamline your plant store deliveries for freshness and reliability.
* [Produce](https://www.roundtrip.ai/niche/produce): Get farm-fresh produce to customers faster. Optimize your deliveries and keep fruits and vegetables at their peak.
* [Seafood](https://www.roundtrip.ai/niche/seafood): Deliver the freshest catch on time, every time. Optimize your seafood deliveries and ensure quality stays at its peak.
* [Subscription Boxes](https://www.roundtrip.ai/niche/subscriptions): Deliver curated experiences efficiently. Optimize your subscription box deliveries and keep your customers excited.

## Customer Stories: Businesses delivering with EasyRoutes

* [Flower power: Bloomen.ca + EasyRoutes](https://www.roundtrip.ai/customers/bloomen-flowers): Powering Bloomen.ca's flower deliveries with EasyRoutes
* [Poultry in motion: CityChick + EasyRoutes](https://www.roundtrip.ai/customers/citychick-chickens): CityChick delivers chicken supplies with EasyRoutes
* [Great taste, zero waste: Crisper + EasyRoutes](https://www.roundtrip.ai/customers/crisper-meal-kits): Crisper delivers great taste with zero waste using EasyRoutes
* [Less waste, more taste: DabbaDrop + EasyRoutes](https://www.roundtrip.ai/customers/dabbadrop): DabbaDrop's zero-waste approach to food delivery with EasyRoutes
* [The gift of time: Donovan's Dish to Door + EasyRoutes](https://www.roundtrip.ai/customers/donovans-dish-to-door): Giving the gift of time with Donovan's Dish to Door and EasyRoutes
* [Nourish your body: Drink Juice Co. + EasyRoutes](https://www.roundtrip.ai/customers/drink-juice-co): Delivering Drink Juice Co.'s organic offerings with EasyRoutes
* [Delivering unique desserts: Duo Duo Ice Cream + EasyRoutes](https://www.roundtrip.ai/customers/duo-duo-ice-cream): Duo Duo Ice Cream delivers unique desserts with EasyRoutes
* [Firewood faster: EcoFuel.ie + EasyRoutes](https://www.roundtrip.ai/customers/ecofuel-wood): EcoFuel.ie plans wood deliveries remotely with EasyRoutes
* [Delicious, healthy, ready-made: fit-flavors + EasyRoutes](https://www.roundtrip.ai/customers/fit-flavors-meals): fit-flavors delivers healthy ready-made meals with EasyRoutes
* [Sustainable supplies: Illuminate Food + EasyRoutes](https://www.roundtrip.ai/customers/illuminate-food): Illuminate Food delivers sustainable farm boxes with EasyRoutes
* [Growing together: JOMO Studio + EasyRoutes](https://www.roundtrip.ai/customers/jomo-studio-plants): JOMO Studio grows their plant delivery business with EasyRoutes
* [Same-day pastries: Lachér Patisserie + EasyRoutes](https://www.roundtrip.ai/customers/lacher-patisserie-desserts): Same-day pastry deliveries with Lachér Patisserie and EasyRoutes
* [Holiday joy, delivered: Misa Christmas Trees + EasyRoutes](https://www.roundtrip.ai/customers/misa-christmas-trees): How EasyRoutes transformed Misa Christmas Trees' delivery operations
* [Delivering delight: Sweet E's Bake Shop + EasyRoutes](https://www.roundtrip.ai/customers/sweet-es-bake-shop-bakery): Sweet E's Bake Shop delivers delightful treats with Shopify and EasyRoutes
* [Recipe for success: The Real Good Life + EasyRoutes](https://www.roundtrip.ai/customers/the-real-good-life): The Real Good Life's community-minded meal delivery with EasyRoutes
* [Artisanal roasts on wheels: Third Day Coffee + EasyRoutes](https://www.roundtrip.ai/customers/third-day-coffee-roasters): Third Day Coffee brings artisanal roasting to your door with EasyRoutes
* [Scaling up: Uproot Food Collective + EasyRoutes](https://www.roundtrip.ai/customers/uproot-food-collective): Uproot Food Collective scales their food deliveries with EasyRoutes
* [Coffee, but quicker: Velasquez Family Coffee + EasyRoutes](https://www.roundtrip.ai/customers/velasquez-family-coffee): Velasquez Family Coffee delivers coffee with EasyRoutes
* [Earth-friendly fruit and veggies: Wonky Box + EasyRoutes](https://www.roundtrip.ai/customers/wonky-box-fruit-vegetables): Wonky Box delivers fruit and veggie boxes that help the planet with EasyRoutes

## Compare: EasyRoutes vs. other delivery and route planning solutions

* [EasyRoutes vs. Badger Maps](https://www.roundtrip.ai/compare/badger-maps): Compare EasyRoutes with Badger Maps. Badger Maps is built for field sales reps, but EasyRoutes is designed for delivery teams - with route optimization, proof of delivery, packing tools, customer tracking, and native Shopify integration.
* [EasyRoutes vs. Bringg](https://www.roundtrip.ai/compare/bringg): Compare EasyRoutes with Bringg. EasyRoutes offers route optimization, driver tracking, and proof of delivery - plus Shopify-native integration, claimable routes, and built-in fulfillment tools, without the enterprise complexity or price tag.
* [EasyRoutes vs. Circuit for Teams](https://www.roundtrip.ai/compare/circuit-for-teams): Compare EasyRoutes with Circuit for Teams (now Spoke Dispatch). Both offer route planning and driver tracking, but EasyRoutes adds packing tools, native Shopify integration, branded customer notifications, and simpler flat-rate pricing.
* [EasyRoutes vs. Circuit Route Planner](https://www.roundtrip.ai/compare/circuit-route-planner): Compare EasyRoutes with Circuit Route Planner (now Spoke). Both offer route optimization, but only EasyRoutes adds Shopify syncing, packing tools, proof of delivery, branded tracking links, and team-friendly features like claimable routes.
* [EasyRoutes vs. DispatchTrack](https://www.roundtrip.ai/compare/dispatchtrack): Compare EasyRoutes with DispatchTrack. DispatchTrack is built for large enterprise fleets, while EasyRoutes is designed for merchants and growing delivery teams - with route optimization, proof of delivery, packing tools, and native Shopify integration.
* [EasyRoutes vs. GetSwift](https://www.roundtrip.ai/compare/getswift): Compare EasyRoutes with GetSwift. EasyRoutes offers a more reliable delivery management platform with route optimization, proof of delivery, packing tools, customer tracking, and native Shopify integration - without per-delivery fees.
* [EasyRoutes vs. Onfleet](https://www.roundtrip.ai/compare/onfleet): Compare EasyRoutes with Onfleet. EasyRoutes offers route optimization, real-time tracking, and proof of delivery - plus built-in packing tools, seamless Shopify integration, and flat-rate pricing for growing delivery teams.
* [EasyRoutes vs. OptimoRoute](https://www.roundtrip.ai/compare/optimoroute): Compare EasyRoutes with OptimoRoute. EasyRoutes offers route optimization, proof of delivery, and driver tracking - plus native Shopify integration, packing slips, claimable routes, and flat-rate pricing for small teams.
* [EasyRoutes vs. Route4Me](https://www.roundtrip.ai/compare/route4me): Compare EasyRoutes with Route4Me. EasyRoutes offers route optimization, real-time tracking, and proof of delivery - plus Shopify integration, built-in packing tools, and transparent pricing that scales as your delivery team grows.
* [EasyRoutes vs. RouteSavvy](https://www.roundtrip.ai/compare/routesavvy): Compare EasyRoutes with RouteSavvy. RouteSavvy offers basic route optimization, but EasyRoutes is a complete delivery platform - with proof of delivery, packing tools, driver tracking, customer notifications, and native Shopify integration.
* [EasyRoutes vs. Routific](https://www.roundtrip.ai/compare/routific): Compare EasyRoutes with Routific. EasyRoutes is the smarter alternative for Shopify merchants and local delivery teams, offering optimized route planning, packing tools, driver tracking, proof of delivery, and real-time updates in one integrated platform.
* [EasyRoutes vs. Shipday](https://www.roundtrip.ai/compare/shipday): Compare EasyRoutes with Shipday. Both platforms offer delivery management for local teams, but EasyRoutes includes deeper packing tools, claimable routes, branded tracking on all plans, and flat-rate pricing with no per-order overages.
* [EasyRoutes vs. Spoke Dispatch](https://www.roundtrip.ai/compare/spoke-dispatch): Compare EasyRoutes with Spoke Dispatch. Both tools offer route planning, driver tracking, and proof of delivery - but EasyRoutes includes packing tools, Shopify-native integration, branded customer notifications, and simpler, flat-rate pricing.
* [EasyRoutes vs. Spoke Route Planner](https://www.roundtrip.ai/compare/spoke-route-planner): Compare EasyRoutes with Spoke Route Planner. Both platforms offer route optimization, but only EasyRoutes includes Shopify syncing, packing tools, proof of delivery, customer tracking links, and team-friendly features like claimable routes.
* [EasyRoutes vs. Tookan](https://www.roundtrip.ai/compare/tookan): Compare EasyRoutes with Tookan. Both solutions offer route planning and tracking, but only EasyRoutes is Shopify-native, featuring built-in packing lists, claimable routes, transparent flat-rate pricing, and a smoother delivery workflow for local teams.
* [EasyRoutes vs. Track-POD](https://www.roundtrip.ai/compare/track-pod): Compare EasyRoutes with Track-POD. Both tools offer routing, tracking, and proof of delivery - but only EasyRoutes includes built-in packing lists, Shopify-native workflows, claimable routes, and simple, transparent pricing for teams of all sizes.
* [EasyRoutes vs. Trexity](https://www.roundtrip.ai/compare/trexity): Compare EasyRoutes with Trexity. Trexity is a courier network that delivers on your behalf, while EasyRoutes is a delivery management platform for businesses that run their own fleet - with route optimization, proof of delivery, packing tools, and native Shopify integration.
* [EasyRoutes vs. Upper Route Planner](https://www.roundtrip.ai/compare/upper-route-planner): Compare EasyRoutes with Upper Route Planner. Both platforms offer route optimization and order tracking, but EasyRoutes delivers deeper Shopify integration, better packing and dispatch tools, claimable routes, and flat-rate pricing that scales with your team.
* [EasyRoutes vs. WorkWave Route Manager](https://www.roundtrip.ai/compare/workwave-route-manager): Compare EasyRoutes with WorkWave Route Manager. Both tools offer routing and dispatch for delivery fleets, but EasyRoutes excels with Shopify-native workflows, real-time tracking, proof of delivery, and flat pricing that scales with growing local delivery teams.
* [EasyRoutes vs. Zippd](https://www.roundtrip.ai/compare/zippd): Compare EasyRoutes with Zippd. Zippd is a managed courier network for outsourced delivery, while EasyRoutes is a delivery management platform for businesses that run their own fleet - with route optimization, proof of delivery, and native Shopify integration.

## Resources

* [The EasyRoutes Blog](https://www.roundtrip.ai/blog): Stories about delivery strategy, route optimization, and using technology to grow your delivery business.
* [Articles: Mastering Local Delivery](https://www.roundtrip.ai/articles): Curated articles with insights and tips for delivery businesses of all sizes.
* [EasyRoutes 101](https://www.roundtrip.ai/easyroutes-101): Expert tips and tricks to streamline your route planning workflows and delight customers with every delivery.
* [Changelog / Release Notes](https://www.roundtrip.ai/updates): The latest product updates and improvements from EasyRoutes.
* [Customer Reviews](https://www.roundtrip.ai/reviews): Hear from real customers powering their deliveries with EasyRoutes.
* [FAQs](https://www.roundtrip.ai/faqs): Quick answers to common questions about EasyRoutes - setup, routes, drivers, and more.
* [White Paper: The Cost of Manual Routing](https://www.roundtrip.ai/white-paper): Free industry report on how delivery automation reduces route planning time and delivers fast ROI.
* [Apps by Roundtrip.ai](https://www.roundtrip.ai/apps): The full lineup of apps from Roundtrip.ai for last-mile and local delivery.

## Guides & Articles: In-depth delivery and logistics resources

* [AI Route Optimization: The Complete Guide for 2026](https://www.roundtrip.ai/articles/what-is-route-optimization): Everything you need to know about AI route optimization in 2026: what it is, how it works, the algorithms behind it, measurable benefits, challenges, and how to choose the right tool for your business.
* [The Complete Guide to Route Optimization Algorithms](https://www.roundtrip.ai/articles/complete-guide-to-route-optimization-algorithms): A complete guide to route optimization algorithms in 2026: the Travelling Salesman Problem, Vehicle Routing Problem, genetic algorithms, ant colony optimization, and how modern software turns computational theory into faster, cheaper deliveries.
* [Shortest Route vs. Fastest Route: Choosing the Right One](https://www.roundtrip.ai/articles/choosing-the-right-route-shortest-vs-fastest-explained): Should you take the shortest route or the fastest route for deliveries? This guide explains the difference, when to use each, and how route optimization software decides.
* [Last-Mile Delivery: The Complete Guide for 2026](https://www.roundtrip.ai/articles/last-mile-delivery-guide): The complete guide to last-mile delivery in 2026: market data, key metrics to track, cost reduction strategies, common customer complaints, industry trends, scaling strategies, sustainability, and the technology that makes it work.
* [Breaking Down Transportation Costs for Deliveries in 2026](https://www.roundtrip.ai/articles/breaking-down-transportation-costs): A comprehensive guide to understanding, calculating, and reducing transportation costs for delivery businesses in 2026.
* [Free Route Planning Tools for Local Deliveries in 2026](https://www.roundtrip.ai/articles/5-free-route-planning-tools): The best free route planning tools for local deliveries in 2026, plus route planning fundamentals and the real cost of free tools as you scale.
* [Google Maps for Deliveries in 2026](https://www.roundtrip.ai/articles/google-maps-logistics-planning): How to use Google Maps for delivery route planning, its limitations for multi-stop operations, and how EasyRoutes adds the optimization, tracking, and delivery features Google Maps can't.
* [The 9 Best Navigation Apps for Android & iOS in 2026](https://www.roundtrip.ai/articles/top-8-navigation-apps-for-android-ios): A comprehensive guide to the best navigation and GPS apps for Android and iOS in 2026, including Google Maps, Waze, Apple Maps, and purpose-built delivery navigation.
* [Proof of Delivery: The Complete Guide for 2026](https://www.roundtrip.ai/articles/proof-of-delivery-benefits-and-implementation-tips): The complete guide to proof of delivery (POD) and electronic proof of delivery (ePOD) for delivery businesses in 2026: what it is, why it matters, types, and how to implement it.
* [Green Transportation and Sustainable Delivery in 2026](https://www.roundtrip.ai/articles/what-is-green-transportation): The complete guide to green transportation and sustainable delivery in 2026: what it means, why it matters, strategies to reduce your carbon footprint, the role of route optimization, and how to measure environmental impact.
* [How to Start a Delivery Business in 2026](https://www.roundtrip.ai/articles/21-delivery-business-ideas-to-start): The complete guide to starting a delivery business in 2026: market data, 21 business ideas, niche selection, business planning, step-by-step launch instructions, and the tools you need to succeed.
* [How to Hire, Train & Retain Delivery Drivers in 2026](https://www.roundtrip.ai/articles/good-delivery-driver): A complete guide to hiring, training, and retaining delivery drivers in 2026: what to look for, how to write the job description, interview questions, training strategies, compensation, and retention.
* [The Complete Guide to Delivery Driver Jobs in 2026](https://www.roundtrip.ai/articles/contract-delivery-jobs-complete-guide): The complete guide to delivery driver jobs in 2026: what to expect, earnings, essential gear, real challenges, and how to find contract delivery work.
* [How to Improve Delivery Speed in 2026](https://www.roundtrip.ai/articles/faster-delivery-driver): The complete guide to improving delivery speed in 2026: practical tips for drivers, operational strategies for reducing lead time, the real cost of delays, and the technology that makes faster delivery possible.
* [Best Food Delivery Apps for Restaurants in 2026](https://www.roundtrip.ai/articles/best-food-delivery-services): A guide to the best food delivery apps in 2026, the trends reshaping the industry, strategies to improve delivery operations, and why self-managed delivery might be the smartest move for your food business.
* [Meal Kit Delivery: Key Trends and Statistics in 2026](https://www.roundtrip.ai/articles/key-trends-statistics-meal-kit-industry): The most current statistics, market data, and trends shaping the meal kit delivery industry in 2026, covering market size, consumer behavior, and growth.

## EasyRoutes 101: Product how-to guides

* [EasyRoutes 101: Route Optimization & Route Options](https://www.roundtrip.ai/blog/easyroutes-101-route-optimization-route-options): How EasyRoutes optimizes routes, plus the route options and settings you can control.
* [EasyRoutes 101: Shopify Local Delivery](https://www.roundtrip.ai/blog/easyroutes-101-shopify-local-delivery): Setting up and running Shopify local delivery with EasyRoutes.
* [EasyRoutes 101: Customer Communications](https://www.roundtrip.ai/blog/easyroutes-101-customer-communications): Configuring delivery notifications and branded tracking to keep customers informed.
* [EasyRoutes 101: Managing Drivers & Seats](https://www.roundtrip.ai/blog/easyroutes-101-managing-drivers-seats): How driver seats work and how to add, assign, and manage drivers on your plan.
* [EasyRoutes 101: Order Filters](https://www.roundtrip.ai/blog/easyroutes-101-order-filters): Using order filters to control which orders flow into your routes.
* [EasyRoutes 101: Delivery Driver Mobile App](https://www.roundtrip.ai/blog/easyroutes-101-delivery-driver-mobile-app): Getting drivers set up with the free iOS and Android Delivery Driver app.
* [EasyRoutes 101: Get Started with Zapier](https://www.roundtrip.ai/blog/easyroutes-101-zapier): Connecting EasyRoutes to Zapier to automate your delivery workflows.

## Company

* [About EasyRoutes](https://www.roundtrip.ai/about): The team building the future of delivery operations - solving the last mile for thousands of local delivery businesses.
* [Contact](https://www.roundtrip.ai/contact): Questions, comments, or feedback? Get in touch with the EasyRoutes team.
* [Contact Sales](https://www.roundtrip.ai/contact-sales): Talk to the EasyRoutes sales team about plans for your delivery business.

## Frequently Asked Questions

A curated selection of common questions and answers. More are available on the FAQs page (https://www.roundtrip.ai/faqs).

### General

**Q: Does EasyRoutes integrate with accounting software?**
A: Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.

**Q: Can I send tracking links via SMS?**
A: Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage-based fees apply.

**Q: Does EasyRoutes show route distance and duration?**
A: Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re-optimize.

**Q: Can EasyRoutes import orders from spreadsheets?**
A: Yes. Import orders by CSV in Shopify or Web, including item-level quantities and weights for capacity planning.

**Q: Can I attach extra information to stops?**
A: Direct file attachments aren't supported, but you can add detailed notes to each stop for driver and planner reference.

**Q: Does EasyRoutes require internet to run routes?**
A: Planning and dispatching routes requires internet. Drivers can continue deliveries offline if their route was opened while connected, and updates to the route will sync when a connection is restored.

**Q: Can I save frequent delivery zones?**
A: Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.

**Q: Can EasyRoutes optimize multi-day deliveries?**
A: Yes. Schedule routes across multiple days with configured start times/locations and add an overnight driver break to maintain accurate ETAs.

**Q: Can I export customer delivery data?**
A: Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record-keeping or analysis.

**Q: Can I hide driver location from customers?**
A: Yes. Live driver location on tracking pages is optional - keep it internal or show it to customers when their driver is 1-10 stops away.

**Q: Does EasyRoutes support vehicle capacity limits?**
A: Absolutely. Plan with item and weight limits to reflect the capacities of your fleet. Configure and assign Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle.

**Q: Can I manage cash-on-delivery orders?**
A: Yes. Flag COD stops for payment collection and document hand-off with proof of delivery and route exports.

**Q: Does EasyRoutes work with wholesale orders?**
A: Yes. Any Shopify order (including wholesale and/or B2B) can be added to routes as long as it contains a shipping address. You can also correct addresses - or add one to stops without - prior to routing.

**Q: Can I print delivery manifests?**
A: Yes. Drivers see a manifest in the mobile app, and you can also print route manifests with order details for offline use or records. Choose the Print menu on any route.

**Q: Does EasyRoutes have a mobile app for dispatchers?**
A: Dispatchers use the web app. EasyRoutes for Shopify is accessible inside the Shopify mobile app; EasyRoutes for Web runs in any mobile browser for on-the-go monitoring.

**Q: Can I notify customers of delivery delays with EasyRoutes?**
A: Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.

**Q: Can I view order history?**
A: Yes. Route and stop history is retained across the lifetime of your subscription, and can be searched and exported whenever needed. Filter by status/date from the Routes page.

**Q: Can I track driver performance?**
A: Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.

**Q: Can I send delivery reminders to customers?**
A: Yes. Configure email/SMS templates (e.g., Ready for Delivery, Out for Delivery, Driver is X Stops Away) to remind customers and include tracking links and ETAs.

**Q: Does EasyRoutes handle multiple depots?**
A: Yes. Set specific start/end locations per route to represent different depots or driver home bases and plan accordingly.

**Q: How are driver seats billed?**
A: Billing is seat-based. Pay only for the number of driver seats included in your plan, and assign seats to any drivers in your roster and toggle seats on/off as needed. Charges are prorated when you add or remove seats mid-cycle.

**Q: Can I customize driver permissions?**
A: Yes. Control what drivers can do and see: allow/disable re-ordering or re-optimizing stops and choose which customer fields are visible in the app.

**Q: Does EasyRoutes offer training?**
A: Yes. We provide step-by-step help docs, videos, and email support during business hours; Enterprise receives priority onboarding and dedicated support.

**Q: Is EasyRoutes good for same-day delivery?**
A: Yes. Create routes in minutes, add last-minute stops, and re-optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.

**Q: Can I manage recurring deliveries?**
A: Yes. Automate with Workflows to create routes on a custom, recurring schedule, or duplicate prior routes and re-use their settings/stops in just a few clicks.

**Q: Can I plan pickup routes?**
A: Yes. Create pickup-only routes or mix pickups and deliveries. Use your store or pickup point as the address, and include any notes/requirements for staff reference.

**Q: Does EasyRoutes store customer data?**
A: Yes - securely and for delivery operations only. Data handling follows our Privacy Policy; we don't sell personal information and access is limited to providing our services.

**Q: How are same-day changes handled?**
A: Add or remove stops on existing routes, then re-optimize to refresh ETAs and send updates to the driver app. Changes can be made anytime during the day.

**Q: How quickly can I get started?**
A: Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your "aha" moment fast.

**Q: Can EasyRoutes integrate with other business tools?**
A: Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

**Q: How accurate are ETAs?**
A: ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.

**Q: Does EasyRoutes work internationally?**
A: Yes. EasyRoutes supports global address lookup and mapping for most countries; some features may vary by region. Review our current list of unsupported regions before launching.

**Q: What support options are available?**
A: Self-serve help docs and videos are available 24/7, with direct email support during business hours; Enterprise customers receive priority responses.

**Q: Is EasyRoutes multilingual?**
A: Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system. The mobile driver app supports automatic English, French, Spanish, Dutch, and German translations.

**Q: Can I use EasyRoutes at multiple locations?**
A: Yes. Manage deliveries for multiple depots/warehouses from one account. Create routes with different start/end locations and assign drivers per hub.

**Q: How does EasyRoutes pricing work?**
A: Pricing is based on plan tier plus the number of driver seats in your subscription; optional SMS is usage-based. Scale seats up/down anytime.

**Q: Does EasyRoutes work without Shopify?**
A: Yes. EasyRoutes for Web lets you plan and manage deliveries without a Shopify store. Import orders by CSV/API/webhooks or add manual stops.

**Q: How secure is EasyRoutes?**
A: We use industry-standard security: encryption in transit and at rest, scoped access, and secure billing via Shopify or PCI-compliant processors. Data is used only to provide the service and is never disclosed to third parties.

**Q: Does EasyRoutes require a contract?**
A: No. Subscriptions are month-to-month; upgrade/downgrade at any time and charges are prorated when your plan changes.

**Q: Is there a free trial?**
A: Yes. EasyRoutes for Shopify and EasyRoutes for Web include a 14-day free trial on any tier, so you can test our advanced features before subscribing.

**Q: What is EasyRoutes and who is it for?**
A: EasyRoutes is a delivery management and route optimization platform for merchants, local delivery teams, and logistics operators. It helps you plan routes, dispatch to drivers, track progress in real time, and notify customers. Works with Shopify and integrates with other e-commerce platforms via EasyRoutes for Web.

### Plans, Billing & API

**Q: Can the API update route status?**
A: Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.

**Q: Can I integrate EasyRoutes with other business tools?**
A: Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

**Q: Can I export my routes for reporting or analysis?**
A: Yes. Export route and stop data - including links to proof of delivery - to CSV for reconciliation or further analysis with external tools.

**Q: What can I do with the API?**
A: Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

**Q: Can I connect EasyRoutes to Zapier?**
A: Yes. Send EasyRoutes webhook events into Zapier and build no-code workflows (e.g., update Sheets, post to Slack, send emails).

**Q: Can I export customer delivery data?**
A: Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record-keeping or analysis.

**Q: Are there API rate limits?**
A: Yes. Rate limits protect platform reliability. If you plan high-volume integrations, contact support to discuss throughput and best practices (batching, webhooks).

**Q: How do I authenticate API requests?**
A: Use an access token generated from your EasyRoutes account and include it with each request per the API Getting Started guide found in the EasyRoutes support portal.

**Q: Does EasyRoutes have an API?**
A: Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.

**Q: Does EasyRoutes support webhooks?**
A: Yes. EasyRoutes webhooks send real-time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.

**Q: Can I use the API to import external eCommerce orders?**
A: Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

**Q: Can I import orders from spreadsheets?**
A: Yes. Import orders by CSV in Shopify or Web, including item-level quantities and weights for capacity planning.

**Q: Do SMS usage fees, prorated monthly subscriptions, and driver seats function the same way on both platforms?**
A: Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.

**Q: How do my route planners and other staff access EasyRoutes?**
A: EasyRoutes for Shopify is embedded in the Shopify Admin - team members with Shopify access can open EasyRoutes from the admin navigation or search. EasyRoutes for Web uses a standalone login; admins can invite additional users to collaborate with specific permissions. Both products let you control who can plan routes, dispatch, and manage drivers.

**Q: Does EasyRoutes for Web offer any third-party app or API integrations?**
A: Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.

**Q: Are there any differences in the customer experience between products?**
A: Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify's built-in email/SMS templates; on Web, you'll use EasyRoutes' customizable notifications. Either way, you control timing, content, and branding for each status.

**Q: Are there differences for drivers between products?**
A: No. Both EasyRoutes for Shopify and Web dispatch delivery routes to the same EasyRoutes Delivery Driver mobile app for iOS and Android. Drivers will have access to the same easy-to-use navigation and inventory tools when delivering routes with either product. Driver-facing route planning features (such as assignable driver tasks and scheduled driver breaks) are also available on both platforms.

**Q: Does EasyRoutes for Web offer the same features as EasyRoutes for Shopify?**
A: Both products include the same core planning and optimization experience - map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify's native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren't available on EasyRoutes for Web. Some automation tools are Shopify-only.

**Q: Who should use EasyRoutes for Web?**
A: Choose EasyRoutes for Web if you don't use Shopify or prefer a standalone planner. Import orders from spreadsheets (CSV), connect webhook events to Zapier for no-code automations, or integrate directly with our API to push/pull data programmatically. It's ideal for delivery teams moving off manual tools and wanting automation without switching e-commerce platforms.

**Q: Who should use EasyRoutes for Shopify?**
A: EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem. Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops. EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps , making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

**Q: How much do SMS messages cost?**
A: SMS messaging rates are determined by the country of the recipient, and are billed on a per-segment basis.

**Q: How do I change my plan?**
A: You can change your plan at any time in your EasyRoutes settings by following the instructions in this EasyRoutes help article . Any drivers and seats you have on your current plan will also be changed to the new plan's monthly price.

**Q: How do I manage my drivers?**
A: You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more drivers, then you'll need to add more driver seats on your plan.

**Q: How does the free trial work?**
A: Your 14-day free trial starts when you choose a paid plan for the first time. If you cancel anytime during your trial you won't be billed. If you continue, your subscription starts when your trial period ends.

**Q: How does billing work for an EasyRoutes plan subscription?**
A: On EasyRoutes for Shopify, our plans work as subscription charges on your Shopify store. To learn more about subscription charges on your Shopify store, review this Shopify Help Center article . On EasyRoutes for Web, we partner with Stripe for simplified billing. You have full control over your subscription through our customer billing portal.

**Q: How do driver seats work?**
A: Driver seats are active licenses you assign to people in your driver roster. Activate a seat to let a driver receive routes in the EasyRoutes Delivery Driver app; deactivate a seat to pause access without deleting their profile. You can toggle seats anytime and only pay for the seats on your plan at that moment. Charges/credits are prorated automatically when you add or remove seats.

### Platforms & Compatibility

**Q: Is Zapier available for both EasyRoutes for Shopify and EasyRoutes for Web?**
A: Yes. Zapier works with both platforms to import, sync, and automate orders.

**Q: What are some pre-built Zapier templates for EasyRoutes?**
A: EasyRoutes provides templates for email alerts, Google Sheets logging, and more.

**Q: Can I combine Zapier with EasyRoutes Workflows?**
A: Yes. Zapier and Workflows can complement each other for advanced automation.

**Q: Can Zapier integrate EasyRoutes with my CRM or ERP?**
A: Yes. Zapier supports connecting EasyRoutes with CRMs like HubSpot or ERPs like NetSuite.

**Q: Can Zapier log delivery events into spreadsheets automatically?**
A: Yes. You can connect EasyRoutes to Google Sheets or Excel to log stops and route events.

**Q: What triggers does EasyRoutes provide in Zapier?**
A: Zapier supports triggers like "Route Updated" and "Stop Status Updated" from EasyRoutes.

**Q: Can I send staff notifications through Zapier when a stop is completed?**
A: Yes. You can trigger notifications like emails or Slack messages when drivers update stop statuses.

**Q: Do I need coding skills to set up Zapier with EasyRoutes?**
A: No. Zapier is a no-code platform that works with EasyRoutes webhooks and actions.

**Q: What actions can I perform in EasyRoutes using Zapier?**
A: You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API.

**Q: What can I do with EasyRoutes' Zapier integration?**
A: You can use Zapier to connect EasyRoutes with 6,000+ apps, automate order imports, trigger notifications, and sync delivery data.

**Q: Does EasyRoutes support real-time updates for WooCommerce orders?**
A: Yes, through Zapier or the EasyRoutes API.

**Q: What are the main benefits of using EasyRoutes with Squarespace?**
A: Optimized routing, real-time tracking, notifications, proof of delivery, and analytics.

**Q: What are the main benefits of using EasyRoutes with Xero?**
A: Optimized routing, notifications, proof of delivery, analytics, and more.

**Q: Can I combine Xero invoices with orders from other platforms?**
A: Yes. EasyRoutes supports mixing Xero invoices with Shopify, WooCommerce, and more to create delivery routes.

**Q: Does EasyRoutes support real-time updates for Xero invoices?**
A: Yes, with Zapier or the EasyRoutes API.

**Q: Can EasyRoutes send notifications for Xero deliveries?**
A: Yes. Customers can receive branded notifications and live tracking links.

**Q: What fields should I map when importing from Xero?**
A: Map fields like ContactName, SAAddressLine1, SAPostalCode, and InvoiceNumber.

**Q: Can I use Workflows with Xero invoices?**
A: Yes. Imported or synced Xero invoices can trigger Workflows in EasyRoutes.

**Q: Do I need coding skills to connect Xero with EasyRoutes?**
A: No coding is required if you use Zapier. For advanced customizations, API skills may be useful.

**Q: Can EasyRoutes sync Xero orders automatically?**
A: Yes, with Zapier or the EasyRoutes API.

**Q: How do I import Xero invoices into EasyRoutes?**
A: Export invoices from Xero as a CSV, then upload them into EasyRoutes.

**Q: Does EasyRoutes integrate with Xero?**
A: Yes. You can connect Xero invoices to EasyRoutes via CSV export, Zapier, or the EasyRoutes API.

**Q: Can I combine Squarespace orders with orders from other platforms?**
A: Yes. You can manage Squarespace orders alongside Shopify, WooCommerce, Wix, and more.

**Q: Does EasyRoutes support real-time updates for Squarespace orders?**
A: Yes, with Zapier or the EasyRoutes API.

**Q: What export settings should I use in Squarespace?**
A: Select "Pending" orders when exporting to CSV.

**Q: Can EasyRoutes send delivery notifications for Squarespace orders?**
A: Yes. Customers receive branded email or SMS notifications with live tracking.

**Q: Do I need coding skills to connect Squarespace with EasyRoutes?**
A: No coding is required if you use Zapier. For advanced custom integrations, API skills may help.

**Q: Can I use Workflows with Squarespace orders?**
A: Yes. Once Squarespace orders are imported, they can trigger Workflows.

**Q: Can EasyRoutes sync Squarespace orders automatically?**
A: Yes, with Zapier or the EasyRoutes API.

**Q: How do I import Squarespace orders into EasyRoutes?**
A: Export your Squarespace orders to CSV, then upload them into EasyRoutes.

**Q: Does EasyRoutes integrate with Squarespace?**
A: Yes. You can connect Squarespace orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

**Q: Can I combine Wix orders with other platform orders in EasyRoutes?**
A: Yes. You can route Wix orders alongside Shopify, WooCommerce, BigCommerce, and more.

**Q: What are the main benefits of using EasyRoutes with Wix?**
A: Optimized routing, tracking, proof of delivery, notifications, and analytics.

**Q: Does EasyRoutes support real-time updates for Wix orders?**
A: Yes, with Zapier or the EasyRoutes API.

**Q: Can EasyRoutes send notifications for Wix orders?**
A: Yes. Customers receive branded email or SMS notifications with live tracking.

**Q: What Wix export settings should I use?**
A: Export orders as a CSV with one row per item for best results.

**Q: Can I use Workflows with Wix orders?**
A: Yes. Imported or synced Wix orders can trigger EasyRoutes Workflows.

**Q: Do I need coding skills to connect Wix with EasyRoutes?**
A: No. Zapier offers a no-code option. API knowledge is only needed for advanced customizations.

**Q: Can EasyRoutes sync Wix orders automatically?**
A: Yes, through Zapier or the EasyRoutes API.

**Q: How do I import Wix orders into EasyRoutes?**
A: Yes. Export your Wix orders to CSV, then upload them into EasyRoutes.

**Q: Does EasyRoutes integrate with Wix?**
A: Yes. You can connect Wix orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

**Q: What are the main benefits of using EasyRoutes with BigCommerce?**
A: By integrating BigCommerce with EasyRoutes, you get a complete delivery management solution: multi-stop route optimization, real-time driver tracking, branded customer notifications, proof of delivery (photos, notes, signatures), and analytics.

**Q: Can I combine BigCommerce orders with orders from other platforms?**
A: Yes. EasyRoutes supports routing orders from multiple platforms together.

**Q: Does EasyRoutes support real-time updates for BigCommerce orders?**
A: Yes, via Zapier or API integrations.

**Q: What BigCommerce export settings should I use?**
A: Use a CSV export template with one row per sub-item to ensure proper mapping.

**Q: Can EasyRoutes send delivery notifications for BigCommerce orders?**
A: Yes. Customers can receive branded tracking pages, email, and/or SMS notifications.

**Q: Can I use EasyRoutes Workflows with BigCommerce orders?**
A: Yes. Imported BigCommerce orders can trigger Workflows inside EasyRoutes.

**Q: Do I need coding skills to connect BigCommerce with EasyRoutes?**
A: No coding is required if you use Zapier or import via CSV file. For advanced customizations, API knowledge is helpful.

**Q: Can EasyRoutes sync BigCommerce orders automatically?**
A: Yes. Use the EasyRoutes API for maximum flexibility, or take advantage of EasyRoutes' Zapier triggers for no-code import automation.

**Q: How do I import BigCommerce orders into EasyRoutes?**
A: Export your orders from BigCommerce as a CSV and upload them into EasyRoutes for routing.

**Q: Does EasyRoutes integrate with BigCommerce?**
A: Yes. You can connect BigCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

**Q: Can I use Workflows with WooCommerce orders?**
A: Yes. Once WooCommerce orders are imported or synced, they can trigger Workflows in EasyRoutes.

**Q: What are the main benefits of using EasyRoutes with WooCommerce?**
A: Route optimization, notifications, real-time tracking, analytics, proof of delivery, and an easy-to-use driver app - all in the same platform.

**Q: Can I combine WooCommerce orders with orders from other platforms in EasyRoutes?**
A: Yes. EasyRoutes can route orders from WooCommerce alongside other imported, custom, or Shopify orders.

**Q: Can I send customer delivery notifications for WooCommerce orders?**
A: Yes. EasyRoutes supports branded tracking pages and notifications for imported WooCommerce orders.

**Q: What WooCommerce plugins are recommended for exporting orders?**
A: The WebToffee Order Export & Import plugin is recommended.

**Q: Do I need coding skills to connect WooCommerce with EasyRoutes?**
A: No coding is required if you use Zapier. For advanced integrations, API skills may be useful.

**Q: Can EasyRoutes sync WooCommerce orders automatically?**
A: Yes, with a custom Zapier integration or the EasyRoutes API.

**Q: How do I import WooCommerce orders into EasyRoutes?**
A: Export your orders as a CSV from WooCommerce, then upload them into EasyRoutes for route planning.

**Q: Does EasyRoutes integrate with WooCommerce?**
A: Yes. You can connect WooCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

### Use Cases & Workflows

**Q: How quickly can I get started?**
A: Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the onboarding checklist to reach your "aha" moment fast.

**Q: What data does Delivery Analytics provide?**
A: Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per-driver performance, and route metrics over a chosen period.

**Q: Can I export customer delivery data?**
A: Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record-keeping or analysis.

**Q: What types of proof of delivery can EasyRoutes capture?**
A: EasyRoutes supports delivery photos, e-signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

**Q: Does the app provide turn-by-turn navigation?**
A: Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

**Q: Where can drivers download the EasyRoutes Delivery Driver app?**
A: The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

**Q: Can I preview my notifications before sending them?**
A: Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

**Q: Can multiple stores use a single EasyRoutes account?**
A: Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.

**Q: How does EasyRoutes optimize my routes?**
A: EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re-optimize as plans change.

**Q: Can I auto-dispatch routes?**
A: Yes. If a scheduled start time is set, routes can be auto-assigned and dispatched to the selected driver when created.

**Q: How quickly can I get started?**
A: Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your "aha" moment fast.

**Q: Can multiple stores connect to one EasyRoutes account?**
A: Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.

**Q: Does EasyRoutes support Shopify Subscription orders?**
A: Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.

**Q: Does EasyRoutes automatically sync orders from Shopify?**
A: Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.

**Q: Can I still use Shopify's built-in delivery notifications?**
A: Yes. You can use Shopify's built-in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.

**Q: Do SMS usage fees, prorated monthly subscriptions, and driver seats function the same way on the Shopify and Web platforms?**
A: Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.

**Q: What real-time tracking data can I see as an admin?**
A: The route's Tracking tab shows live driver location, recent path, next/current stop, and real-time stop status, completion times, and proof of delivery events.

**Q: Can I track my drivers in real-time?**
A: Yes. Enable Real-Time Tracking in Settings -> Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.

**Q: Can I deactivate a driver seat without removing the driver?**
A: Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re-activation later.

**Q: How do I add a driver to EasyRoutes?**
A: Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they'll receive a link to install and sign in to the app.

**Q: Can I dispatch a route to a driver from EasyRoutes?**
A: Yes. Assign routes to drivers directly, or share a self-assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.

**Q: Can I track multiple routes at once?**
A: Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour-coded by route.

**Q: How does EasyRoutes handle orders without a shipping address?**
A: Yes. EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

**Q: Can I move orders between routes?**
A: Yes. Select stops on a route and choose Send to another route , or drag between routes on a Route Group. Re-optimize after moving to refresh ETAs.

**Q: Can I factor driver breaks into my routes?**
A: Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

**Q: Can I balance stops evenly across several routes?**
A: Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

**Q: Can routes be re-optimized after creation?**
A: Yes. Re-optimize at any time - after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re-order stops if enabled from your EasyRoutes Settings.

**Q: How does EasyRoutes work with orders without an address?**
A: EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

**Q: How do I manage my drivers?**
A: You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more drivers, then you'll need to add more driver seats on your plan.

**Q: Can I import orders into EasyRoutes from spreadsheets?**
A: Yes. Import orders by CSV in Shopify or Web, including item-level quantities and weights for capacity planning.

**Q: Can I use the API to import eCommerce platform orders?**
A: Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

**Q: Does EasyRoutes support different vehicle types/capacities when optimizing?**
A: Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

**Q: Can I schedule routes ahead of time and share ETAs?**
A: Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

**Q: Can customers give feedback from their tracking page?**
A: Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

**Q: Can I set specific start or end locations for my routes?**
A: Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.

**Q: Can I print packing slips for each stop on a route?**
A: Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print , check Packing slips , and print or save to PDF.

**Q: Can I get started with EasyRoutes quickly?**
A: Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found on the EasyRoutes support portal to reach your "aha" moment fast.

**Q: How is real-time driver location shared with customers?**
A: You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings -> Order tracking and pair with email/SMS notifications for maximum visibility.

**Q: Can I share proof of delivery via tracking links?**
A: Yes. You can show proof of delivery (photos, e-signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

**Q: Can I notify customers of delays with EasyRoutes?**
A: Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.

**Q: Can I make proof of delivery required?**
A: Yes. Require photos, e-signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

**Q: Will customers see proof of delivery along with live driver tracking?**
A: Yes. If enabled in Order Tracking settings, photos, e-signature confirmation, and driver notes appear on the tracking page alongside live status updates.

**Q: Can proof of delivery items be shared with customers?**
A: Yes. You can show proof of delivery items (photos, e-signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.

**Q: Does EasyRoutes offer SMS delivery notifications?**
A: Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage-based pricing per message segment. Configure templates and funding in Settings.

### Features

**Q: What are EasyRoutes Workflows?**
A: Workflows are automation tools within EasyRoutes that let you set up custom rules and triggers to handle repetitive delivery management tasks automatically. Instead of manually creating routes, adding orders, and assigning drivers, Workflows can take care of it for you.

**Q: What types of actions can I automate with Workflows?**
A: You can automate tasks such as creating routes from new orders, applying filters to narrow the orders applying to each route, dispatching routes to drivers, sending delivery notifications, and updating Shopify order statuses.

**Q: Do Workflows work with both Shopify and EasyRoutes for Web?**
A: Yes. Workflows are available across both platforms. In Shopify, they integrate tightly with your store's orders and fulfillments (both Shopify-native and custom/imported stops), while on EasyRoutes for Web, they connect with your imported, custom, or API-generated orders.

**Q: Can I test a Workflow before enabling it for my team?**
A: Yes. You can create and save Workflows in a draft state, test them with sample data, and only enable them once you're confident they work as intended.

**Q: Are Workflows included in all EasyRoutes plans, or only Premium?**
A: Workflows are available on EasyRoutes Premium and Enterprise plans. These plans unlock automation, advanced customization, and scaling features designed for larger delivery operations.

**Q: Can I reprint packing slips or labels?**
A: Yes. Reopen any route and use Print to reprint packing slips or labels, or re-export to PDF. If a route was archived, simply unarchive it first.

**Q: Can I change label sizes?**
A: Yes. Set label size (e.g., 4x6 thermal or A4/Letter) and font scale in EasyRoutes Settings -> Packing Slips & Labels , then fine-tune using your printer's paper and scale settings.

**Q: Can I export packing slip data instead of printing?**
A: Yes. Use the same Print flow and choose your OS/browser's Save as PDF , or generate a route PDF for digital sharing.

**Q: Can I print packing slips in bulk?**
A: Yes. Bulk print all packing slips for a route in one action: open the route, click Print , check Packing slips , and print or download directly.

**Q: Can I customize my packing slips?**
A: Yes. Add your logo, choose which order fields appear, and adjust layout and font sizing from EasyRoutes Settings -> Packing Slips & Labels . Options are available in both Shopify and Web.

**Q: What is the Activity Feed in EasyRoutes?**
A: The Activity Feed is a real-time, account-wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).

**Q: Is the Activity Feed visible to drivers?**
A: No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.

**Q: Can I use the Activity Feed for compliance audits?**
A: Yes. The feed offers a timestamped, user-attributed history of delivery events you can reference alongside CSV exports for formal audits.

**Q: Can I export activity feed data?**
A: Not directly, as the Activity Feed is intended as a real-time stream of events for quick reference and attribution. Export related route/stop data (with timestamps and PoD links) to CSV for analysis or records.

**Q: How long is activity feed data stored?**
A: Activity Feed data is retained for the lifetime of your EasyRoutes account unless it's removed as part of data deletion. Use route/stop exports when you need a file copy.

**Q: What data does Delivery Analytics provide?**
A: Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per-driver performance, and route metrics over a chosen period.

**Q: Can I view missed delivery reasons?**
A: Yes. Analytics shows counts of missed deliveries; individual stop pages display the reason provided by the driver (e.g., no answer, inaccessible).

**Q: Can I see completed vs. missed deliveries?**
A: Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.

**Q: How often is analytics data updated?**
A: Analytics updates as delivery events are recorded. Refresh the Analytics page to see the latest numbers; event details also appear in each route's Activity Feed.

**Q: Can I export analytics data?**
A: Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.

**Q: What are driver seats and how do they work?**
A: Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.

**Q: Can I assign multiple drivers to a single route?**
A: No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self-assign links on separate routes.

**Q: Can I track my drivers in real-time?**
A: Yes. Enable Real-Time Tracking in Settings -> Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.

**Q: Will drivers get notified when assigned a route?**
A: Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.

**Q: How do I edit a driver's details?**
A: Edit a driver's name, phone, or profile from the Drivers & Vehicles tab in your EasyRoutes navigation menu. Drivers can also update their profile name in the mobile app.

**Q: Are there API rate limits?**
A: Yes. Rate limits protect platform reliability. If you plan high-volume integrations, contact support to discuss throughput and best practices (batching, webhooks).

**Q: Can I test the API in a sandbox environment?**
A: We recommend using a test store or non-production data for integration testing - e.g., draft orders or manual stops with your own contacts - before pushing to production.

**Q: Can the API update route status?**
A: Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.

**Q: How do I authenticate API requests?**
A: Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.

**Q: Can I use the API to import orders from other platforms?**
A: Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

**Q: What types of proof of delivery can EasyRoutes capture?**
A: EasyRoutes supports delivery photos, e-signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

**Q: Can proof be shown for attempted deliveries?**
A: Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.

**Q: Can I add proof of delivery manually from my web browser?**
A: Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn't be captured from a mobile device.

**Q: Is e-signature displayed to customers?**
A: Tracking pages show that a signature was collected and when; for security purposes, the actual signature image isn't displayed publicly but is retained internally for reference.

**Q: Can I include proof in Shopify notifications?**
A: Yes. Add PoD image URLs to Shopify's Delivered/Missed templates so customers receive photo links in standard Shopify emails.

**Q: Where can drivers download the EasyRoutes Delivery Driver app?**
A: The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

**Q: What app permissions are required?**
A: Location (Always/Precise), Camera/Photos, and Notifications are required for full functionality of the EasyRoutes Delivery Driver mobile app; Storage/Media permissions may be prompted on Android.

**Q: Does the app send push notifications for new routes?**
A: Yes. When a route is dispatched and assigned, the driver receives a push notification with a shortcut into the route (requires notification permission).

**Q: Can drivers capture proof of delivery from the app?**
A: Absolutely. Drivers can add photos, collect an e-signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

**Q: Can drivers re-order or re-optimize their stops in the app?**
A: Yes - if enabled. Planners can allow drivers to manually reorder stops and or re-optimize remaining stops mid-route.

**Q: Will customers see proof of delivery along with live tracking?**
A: Yes. If enabled in Order Tracking settings, photos, e-signature confirmation, and driver notes appear on the tracking page alongside live status updates.

**Q: Can I troubleshoot missing or inaccurate tracking data?**
A: Yes. Confirm the route is started, location is set to Always/Precise, battery saver is off, and the app is up to date. If needed, reopen the app to resume tracking.

**Q: Does tracking continue if the driver closes the app?**
A: Yes - provided background location is configured as allowed (Always/Allow all the time) and the OS isn't restricting the app. Force-quitting or disabling location will pause updates until the app is reopened.

**Q: Can I track multiple routes at once?**
A: Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour-coded by route.

**Q: What permissions do drivers need to enable tracking?**
A: Drivers must grant Always (iOS) / Allow all the time (Android) location access and enable Precise location. Background location must remain on for the EasyRoutes Delivery Driver app.

**Q: Can I export my routes for reporting or analysis?**
A: Yes. Export route and stop data - including links to proof of delivery - to CSV for reconciliation or further analysis with external tools.

**Q: Can I print my route details for drivers?**
A: Yes. Print route summaries, packing slips/labels, and inventory lists from the route's Print menu, or save as PDF for digital sharing.

**Q: Does EasyRoutes keep a history of my past routes?**
A: Yes. The Routes page shows unstarted, in-progress, completed, and archived routes. Filter by status or date to find older runs.

**Q: Can I delete or archive old routes?**
A: Yes. You can archive routes to tidy up your route list but retain them for reference, or permanently delete them from your route history. Use the checkboxes to select desired routes from the Routes page, and use the actions menu to archive or delete. Archived routes retain proof of delivery and analytics.

**Q: Can I reverse the order of stops in a route?**
A: Yes. Use the route's actions menu to reverse the stop sequence, then save to recalculate ETAs.

**Q: Can I send notifications for imported or manual stops?**
A: Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.

**Q: Can I preview my notification templates before sending them?**
A: Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

**Q: Can I change when certain notifications are sent?**
A: Yes. Choose which events trigger email/SMS - Ready, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery - and optionally Scheduled/Rescheduled.

**Q: Does EasyRoutes support SMS delivery notifications?**
A: Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage-based pricing per message segment. Configure templates and funding in Settings.

**Q: Can I share proof of delivery through tracking links?**
A: Yes. You can show proof of delivery (photos, e-signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

**Q: How does EasyRoutes optimize my delivery routes?**
A: EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re-optimize as plans change.

**Q: Does EasyRoutes support different vehicle types or capacities when optimizing?**
A: Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

**Q: Can I factor driver breaks into my optimized routes?**
A: Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

**Q: Can I schedule routes in advance to share ETAs?**
A: Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

**Q: Does EasyRoutes let me avoid tolls or u-turns?**
A: Yes. Turn on settings to avoid toll roads and u-turns from the Route Options panel. Enable these options before planning a route, or edit the route after creation and re-optimize to see them reflected in your route.

**Q: How does EasyRoutes work with Shopify fulfillments?**
A: When you update stop statuses in EasyRoutes (Ready/Out for Delivery, Delivered, Attempted), we create or update Shopify fulfillments and attach the tracking link; notifications follow your settings configuration.

**Q: Can I route imported orders alongside Shopify orders?**
A: Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.

**Q: How does EasyRoutes handle orders without a shipping address?**
A: EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

**Q: Can I filter Shopify and imported orders in EasyRoutes?**
A: Yes. Filter by delivery date, zone, status, location (ZIP/postal code, city, country, custom zones) and more criteria to select only the orders you need.

**Q: Can I route Shopify Local Delivery and Pickup orders?**
A: Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.

## Optional

* [Track Your Order](https://www.roundtrip.ai/tracking): End-customer portal to check the status of an EasyRoutes local delivery.
* [Privacy Policy](https://www.roundtrip.ai/privacy): How EasyRoutes collects, uses, and protects your personal data.
* [Terms of Service](https://www.roundtrip.ai/terms): Roundtrip software-as-a-service terms of service.
* [Mobile Terms of Use](https://www.roundtrip.ai/mobile-terms): Mobile terms of use for Roundtrip.