Product Updates

Route Scheduling with ETAs + Better Route Time calculations!

After you create a route, you can use our new route scheduling feature to select the date and time your driver should leave. Once a date/time is selected, the stop list will update with Estimated Times of Arrival (ETAs) for each stop. Drivers can see this ETA for each stop in their driver view:

Not only that, we’ve also improved our route time calculations and have applied these recalculations to all of your existing routes, including your edited ones!  Let us know how this helps improve your fine-grain route planning!

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Route Lines

We’ve added route lines to your delivery map! Now you can visualize the route between stops.
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New Route Page Header

We rejigged our route page header. Now you can rename, schedule and navigate multiple generated routes in one row.

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Cash On Delivery (COD) Total Price Breakdown

For those running COD deliveries, we’ve added a Total Price breakdown of payment statuses beneath your list of stops.

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Attach Multiple Proof of Delivery Photos

To help with more complex delivery workflows we've added the ability to attach up to four photos as proof of delivery to a customer's order. Your drivers can also attach an optional note. The links to these images will be attached to your order in Shopify, and you can even include them in your customer confirmation emails. Multi-photo Proof of Delivery is now available on our Growth plans.

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Updated Route Options: Quick-Select Locations, Avoid Tolls, & Balance Routes

We've improved our Route Options at the top or your Select Orders page. Now you can quickly switch start and end locations using a drop-down selector.

Click the "Show More" link in your Route Options to see additional settings:

• Avoid tolls: Save money by bypassing toll roads on your routes.
• Balance routes: When creating multiple routes, check this to balance routes by number of stops.

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Driver Progress Modal

Now when you or your driver marks as an order as delivered, they'll see a little progress modal showing how they are doing on their route and a button to quickly move on to the next stop.

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More Plans for Enterprise Businesses

We've introduced two new Fleet-level plans to support our growing enterprise-level customers.

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Under the hood improvements

Continuous improvements behinds the scenes at EasyRoutes! And hopefully some things you never have to see, like our new error pages.

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Start / End Location updates

We've launched an improved experience for setting or updating your start and end location for planning your next route:

We're a Shopify Staff Pick!

This week we are being featured in the Shopify App Store as a Staff Pick! Thank you so much for all your support and feedback along the way. We're excited to keep making EasyRoutes better for you and to help you spend less time managing your own deliveries.

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New Route Options

We've just launched more advanced routing options! You can now provide a maximum route duration and a maximum number of stops per route which will help you with better load balancing your routes. Here's the route options so far (more coming soon!):

• Start Location: The first stop on your route
• End Location: The last stop on your route
• Time per stop: How much time to spend at each stop (great for service appts!)
• Max route duration: How many hours a route should take to drive
• Split orders into: # of routes to create from your selected orders
• Max stops per route: Limit the total # of stops per route (try this when using the route-splitting functionality)

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Improved Route History page

We've improved our route history page to give you more information at a glance. Now you can see which routes have been completed, are still in flight, and how many deliveries were successful or attempted.

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Streamlined Access to Driver View

Doing your own deliveries? We've now streamlined it so you can access Driver View with a single-click.

Driver view presents a mobile-friendly stop-by-stop view of your deliveries, with all the buttons you need (like marking the order as delivered, or taking photo proof of delivery) placed right at your finger-tips.

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Better Support for Multiple Locations

We've added a drop-down to the Edit Start/End Locations screen to make it easier to switch between your multiple locations.

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Improved Customer Information Pop-up

We've updated our customer pop-ups to not just show the who to deliver the order to, but also the information of who the actual customer is. You can also add this contact information (name, company, phone) to any manual stops you create.

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Bug Fixes and Under the Hood Improvements

Apart from performance updates, we fixed an issue where some users weren't able to use the "Mark as Delivered" and "Attempted Delivery" confirmation dialogs on certain browsers. Some users on older phones also reported that our Help Beacon was getting in the way, so now you can turn it off in your settings.

We have fixed an issue with our cloud hosting provider that caused intermittent performance issues and delayed response times in short durations when accessing EasyRoutes for some users and we are continuing to monitor this issue.

Also if you haven't checked out our Photo Proof of Delivery feature, check out this support article on how to get started!

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Proof of Delivery

Provide peace of mind with proof of delivery. You or your drivers can attach a photo as well as optional note when dropping off a delivery. The link to this image will be attached to your order in Shopify, and you can even include it in your customer confirmation emails.

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New Look and Feel

We're taking off the winter coat to reveal our new spring look with an updated colour palette, icons and updates under the hood. Now EasyRoutes fits in with Shopify's backend even more seamlessly.

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New Plans to help any size business with their deliveries

We've introduced some new pricing plans to help our growing customers level up in smaller increments while gaining new features and functionality. Take our Pro+ plan ($49.99/mo), for example: It gives you all the power or our popular Pro plan (29.99/month) as well as the advanced features of our Growth plans like 📷 photo proof of delivery.

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Send stops to another route

Now you can take a selection of stops you have in one route and send them directly to another!

Waze and Apple Maps support

In Driver View, you can now open up the next stop in your navigation app of choice: Google Maps, Waze, or Apple Maps (MacOS/iOS only). Just click the “Get Directions” button!

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Time spent per delivery/stop

You can now specify how much time to spend at each delivery stop. You can specify default a stop time for the entire route, or customize individual stops by clicking the “Edit” button on your route page and clicking the pencil icon next to the stop you would like to edit.

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Add a custom note to your stop

Need to add some instructions for your delivery driver? Add a note to your stop!

Click the “Edit” button above your list of stops, and click the pencil icon next to the stop your would like to add a note to.

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Copy to clipboard so your can paste into a spreadsheet

We’ve heard from some users that they would like an easy way to get their route information into a spreadsheet. Now you can just copy and paste!

Click the “Copy” button above your list of stops on your route page, and it will paste all your information neatly into your spreadsheet application of choice (e.g. Microsoft Excel or Google Sheets)

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Filter orders by excluding tags

Now you can filter your orders by excludingorders with certain tags. When creating a route, click the “More Filters” button on your orders page and look under “Tag Options”.

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Driver View updates

Thank you for all the great feedback regarding our mobile-friendly Driver View! We have made a number of improvements to help a variety of workflows. Please keep the feedback coming.

Now you can enter Driver View at any time without having to fulfill your orders and mark them as Out for Delivery first.

If you want to wait to mark orders as Out for Delivery on a stop-by-stop basis, you can now do that under the 'More options' button in Driver View.

Does your workflow rely on Order Attributes and Tags? Now you can display them on your route page and in Driver View as well.

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Map pins change colour to reflect order status

Track the status of your route! The map pins change colour to reflect whether a stop was delivered or if there was a missed delivery.

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Inventory shows number of items per order #

To help make your packing more efficient, we've added the number of items per order to the route inventory table.

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View refunded orders

View refunded and cancelled items within EasyRoutes.

We’re excited to let you know we’ve made some changes to our plans, and EasyRoutes Pro is getting way better! 🎉

Now with EasyRoutes Pro, you can…

• …Plan routes up to 150 orders at once (up from 50)
• …Create routes for 5 vehicles at once (up from 1)
• …Plan for up to 750 orders a month.
• …Use new functionality: smart route-splitting + mobile-friendly driver view

Best of all, it’s still $29.99/mo – and we will keep on making EasyRoutes Pro better!

We appreciate your business and wanted to show it!

We are also adding two new plans to better help businesses of all sizes with their deliveries:

• a Solo Plan ($9.99/mo) with features to help merchants deliver by themselves
• a Growth Plan ($99.99/mo) to help businesses with fleets of vehicles.

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EasyRoutes Solo ($9.99)

Are you just starting out? Doing your own deliveries? EasyRoutes Solo is the right plan for you. It allows you to select your orders, create routes and edit them. And when you’re ready you can head out on the road with our new mobile-friendly driver view and mark your orders as delivered while on the road!

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EasyRoutes Growth ($99.99)

EasyRoutes Growth is perfect for thriving delivery business who already have a fleet of drivers. You can create routes with up to 300 orders at once, and automatically split them for up to 10 drivers! The Growth plan also gets early access to our roadmap of awesome features.

Are you just starting out? Doing your own deliveries? EasyRoutes Solo is the right plan for you. It allows you to select your orders, create routes and edit them. And when you’re ready you can head out on the road with our new mobile-friendly driver view and mark your orders as delivered while on the road!

EasyRoutes is growing, and we want you to grow with us.

These plans will help us better support customers like you.

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We’ve made  a ton of new updates! We’ve got loads of new features and functionality to help make your deliveries smoother. And another big update is just around the corner!

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Mobile-friendly Delivery

Check out our new mobile-friendly Delivery View which makes EasyRoutes much more usable while on the road! Delivery View removes any awkward horizontal scrolling. It displays one stop at a time and is designed to put a number of common controls right at your driver’s fingertips: they can open the stop in their navigation app, call or text a customer at the tap of a button, and see the contents of the order they are dropping off. Drivers can also mark the order as delivered, or mark the order as a missed delivery. Just click the Deliver Route button at the top of your routes page to check it out yourself!

Links to routes shared with your drivers also go to Delivery View.

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Customizable Route Page

Customize your route page! Now you can show or hide tags, prices, weights, and order items in your route inventory. You can also toggle whether you want to see a list of items in each order or just the number of items.

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More settings

We’ve added more settings to help you control your experience within EasyRoutes. Now you can pick your standards and formats (metric/imperial), and you can check the option to always show a list of items on your route page, as oppose to mousing over the number of items to see the list. You can show/hide columns on your routes page (tags, price, weight). and you can now have more fine-grain control over your “Out for Delivery” notifications.

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Drive distance and time

See how long and how far until your next stop! We’ve added drive distance as well as drive time.

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Sync updated order data

Have you updated your Order Notes? Now you can refresh all your data on routes you’ve already created by clicking the “Update order Data” button.

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Order Tag improvements (better search, more visibility)

We’ve improved the way you can filter your orders using tags, so now you can combine tags for even more fine-grain control over your orders. You can also now see tags on both your orders page and on your routes. And if that wasn’t enough tag stuff, you can also include order tags on your print-outs.

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More Printer Options

Now you can include Order Tags and Payment Status on your next print-out. You can also hide prices and weights on your Settings pages.

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And more!

Default filters now include Partially Fulfilled, you can filter for orders using Supertime data, and we’ve also updated our new-user experience. And of course, lots of other small bug fixes and improvements too tiny to mention.

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