Product Updates

We've enabled the ability to add a stop note to multiple stops in a route in bulk.

When viewing a route, use the checkboxes to select any stops you want to add a stop note to - note that this action will overwrite any existing stop notes associated with the selected stops. From the menu that appears at the bottom of the screen, click the More Actions button (three dots icon) and select Edit stop notes:

Input any required stop note information into the modal that pops up, and click Save:

Click Save again at the top of the page to commit these changes to the route.

For full details on all available EasyRoutes actions that can be performed on multiple routes or stops at once, see our bulk actions support documentation.

We've added the ability to apply a delivery status (i.e. Mark as Ready for delivery, Mark as Delivered, etc.) to multiple stops in a route in bulk.

When viewing a route, use the checkboxes to select any stops you'd like to update the delivery status for; click the More actions button from the menu that appears at the bottom of the page, and select the delivery status you'd like to apply to these stops:

If you've enabled EasyRoutes customer notifications, you'll be prompted with the option to send the notification associated with this delivery status:

Note: Depending on your EasyRoutes settings, marking stops with any status in bulk may also trigger a Shopify order fulfillment. Configure which delivery statuses will automatically fulfill a Shopify order from your EasyRoutes Settings > General tab, within the Fulfillment options section.

We've made several improvements to rejected stop workflows, making it easier to access, manage, and resolve any issues preventing stops from being successfully routed - including support for combined rejected stop functionality for Route Groups.

EasyRoutes will continue to notify users of any rejected stops on route creation with a banner at the top of the Route Page. Click into the Rejected stops tab to see these stops and the reason for their rejection:

Notes:

• Individual stops on a route can now be manually rejected, effectively removing them from their current route and sending them to that route's Rejected stops tab for further, centralized review. Use the checkboxes to select stop(s) for rejection, and select Reject stops from the More actions button that appears at the bottom of the page:

• Stops can also be manually rejected individually from the Actions column (far right-hand side) for any stop within the route table:

• More of a visual planner? Click any stop's pin directly on the map, then click the Actions button - select Reject stop from the menu that pops up:

• When working with Route Groups, stops that have been rejected from any route belonging to a group are now listed together; their stop pins will display in a grey colour on the map (alongside the group's multi-coloured route lines) for quick visual inspection. Note that you must be accessing the All routes view for a group, as opposed to any of the individual views for the routes contained in that group:

• Click any grey pin on the map and access the Actions button to select Edit stop and make any necessary changes. Alternatively, use the Actions button (three dots icon) on the far right-hand side of any stop in the route table to select Edit stop and make required changes.
• Once you're satisfied with any changes, use the checkboxes to select which stops you'd like to add back to a route, and click the Add to route button that appears at the bottom of the page:

• You'll be presented with a dropdown menu to select which route within the current group you'd like the stop(s) to be added back into. Select your preferred route, click Add, and be sure to use the Save button at the top of the page to confirm your changes:

Driver Tasks added to saved stops are now stored in the Address Book, meaning that these tasks will persist on any future route a saved stop is added to.

Access the Edit stop menu item for any saved stop on your Orders Page:

Scroll down to the bottom of the Edit saved stop page, and add/edit task details within the Driver tasks card:

Click the Update button at the top of the page to save your changes.

Any tasks saved in this manner will persist across all future routes this saved stop is added to. If future routes have additional Driver Tasks added at the route level, tasks saved to the Address Book will be differentiated with a Custom task banner as shown below:

For full details on enabling, adding, and editing Driver Tasks on your routes, see this support article.