Send branded delivery notifications and live tracking links. Reduce "Where's my order?" calls and improve the customer experience with every stop.

EasyRoutes’ customer notifications and tracking features keep recipients informed every step of the way, reducing support inquiries and improving customer satisfaction with a transparent delivery experience. Automated updates via email and SMS share real-time ETAs, delivery statuses, and driver GPS location, so customers always know when to expect their order.
This proactive communication minimizes “Where is my order?” calls and builds trust through timely, accurate updates. Businesses benefit from fewer manual interventions, while drivers stay focused on deliveries instead of fielding calls. The result is a smoother, more predictable experience for everyone involved—from dispatchers and drivers to end customers.



Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Yes. With the Premium plan and above, fully customize email/SMS: add your logo and colors, edit copy/variables, and choose which events send. Works for Shopify orders and imported/manual stops.
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.
Yes. Configure email/SMS templates (e.g., Ready for Delivery, Out for Delivery, Driver is X Stops Away) to remind customers and include tracking links and ETAs.
Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.
SMS messaging rates are determined by the country of the recipient, and are billed on a per-segment basis.
Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.
See: SMS Notifications · SMS Pricing
Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.
ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
See: Real-Time Driver Location Tracking · Order Tracking Pages
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
Yes. Add your logo and set what customers see from Settings > Order Tracking, so the tracking page matches your brand alongside live ETAs and driver location. See: Order tracking pages