How do I manage driver assignments and dispatching for a delivery fleet?

EasyRoutes’ driver management tools allow businesses to organize their fleet by managing driver rosters, vehicle capacities, and assignment permissions. Dispatchers can send optimized routes directly to a driver’s mobile device with a single click. The platform monitors driver availability and workload, ensuring that routes are balanced and that every driver has the information needed to complete their assignments efficiently and on schedule.

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Manage Teams and Workflows

Assign drivers based on location, performance, or workload. Update routes mid-shift, and stay in sync with your team, no matter the size.

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“This app is by far one of the most valuable assets we have in the backend of our store.”

Driver Management & Dispatch

EasyRoutes’ driver management and dispatch tools give businesses the control and flexibility needed to efficiently coordinate delivery teams at scale. With a centralized dashboard, dispatchers can easily assign routes to multiple drivers, balance workloads, and track progress in real time—all without leaving Shopify. The EasyRoutes platform supports custom delivery windows, stop durations, and route configurations, allowing teams to adapt quickly to changing demands.

As drivers update their progress through the mobile app, dispatchers can monitor completion status, identify issues early, and ensure on-time delivery. This seamless coordination between planning and execution improves delivery accuracy, enhances team productivity, and helps businesses consistently deliver an outstanding customer experience.

Assign and auto-assign drivers based on availability and route priorities

Monitor real-time driver location to handle last-minute changes

Re-assign routes on the fly or balance workloads to keep deliveries on track

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Real-time Driver Tracking

See every active route in real time. Share accurate ETAs with customers, monitor team performance, and ensure deliveries stay on schedule.

Track Drivers

Delivery Analytics

Monitor delivery performance, track key KPIs, and surface operational insights, driving continuous improvement across delivery teams.

View Analytics

Notifications & Tracking

Send branded delivery notifications and live tracking links. Reduce "Where's my order?" calls and improve the customer experience with every stop.

Learn About Tracking

Frequently asked questions

How do I add a driver to EasyRoutes?

Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.

See: Adding a Driver

How do I manage my active drivers?

You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more driver seats on your plan.

See: Add a driver · Activate/deactivate drivers

What are driver seats and how do they work?

Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.

See: Managing Driver Seats

Can I customize driver permissions?

Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.

See: Driver Visibility · Driver‑side Re‑optimize

Can I dispatch a route to a driver from EasyRoutes?

Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.

See: Dispatch / Share Routes · Driver Self‑Assign

Can I auto-dispatch routes?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Can I assign multiple drivers to a single route?

No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.

See: Driver Assignment

Can drivers self-assign routes?

Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.

See: Driver Self‑Assign

Will drivers get notified when assigned a route?

Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.

See: Dispatch Notifications

Can I group routes together for easier dispatching?

Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.

See: Route Groups

Does EasyRoutes have a mobile app for dispatchers?

Dispatchers use the web app. EasyRoutes for Shopify is accessible inside the Shopify mobile app; EasyRoutes for Web runs in any mobile browser for on‑the‑go monitoring.

See: Navigating EasyRoutes

What are Vehicle Profiles and how do I set them up?

Vehicle Profiles store details like type, make, model, and fuel economy; create them under Drivers & Vehicles, assign one to a route, then track metrics and filter Analytics by vehicle. See: Vehicle Profiles