Product Updates

‍Redesigned Route History

We've made a big update to our route history page — we've added the ability to search your routes as well as sort and filter them. We've also added a column showing when the route was started, and columns showing how the deliveries went.

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Save Tabs as Filters

On the Select Orders screen you can apply filters to find the orders you want to route. Now you can save those custom filters as tabs to quickly access in the future instead of having to reapply filters.

To do so, just apply your filters and click the "Save View" button. More info here.

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Send Orders to a New Route

When editing a route, you can select stops and click the "Send to Another Route" button to add these orders to another route. Now you can create a brand new route using that selection of orders.

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Show Delivery Status on Order Page

In your settings you can now toggle a column to see the delivery status of your orders on the Select Orders page.

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"How To" Videos

We've produced a few videos highlighting how to use some of EasyRoutes' features and functionality. Please check them out as there may be some valuable information to help boost your delivery productivity!

• How to create routes
• How to edit/review routes
• How to dispatch/share routes
• How to deliver routes

Under the hood ongoing improvements

We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running snappily. One of the big under-the-hood improvements we made is we've boosted our geolocation to make it much faster. You should notice the speed difference when generating longer routes.

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Driver View Improvements

We've made a couple helpful tweaks to our mobile-friendly driver view:

• We now let your driver know if there are multiple orders at the same location. This is super-handy when serving condominiums/office buildings so drivers don't have to return back to their vehicle.
• We've also included a "Next Up:" card above the map so drivers know what stop is coming up next.

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Better ETA Accuracy

We've improved the quality of the data that our routing algorithm uses, resulting in even more precise ETAs. Between each stop, ETA accuracy could improve by about 2 to 3 minutes, depending on the country in which you are doing your deliveries. This means you can deliver on time more consistently and keep your customers better informed.

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Let Your Driver Use Their Favourite Navigation App

Recently we added support for getting driving directions in Google Maps, Apple Maps, or Waze. Now we've made it so your driver can pick their preferred app for the route, so the next time they click the "Directions" button they don't have to select the app again.

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Improved Tag Filtering

We've improved our tag filtering experience. Now when you click the "More Filters" you can add all the tags you need and preview them inside the pane. You can use these tags to include or exclude orders from your search.

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Change Shared Route Expiry Length

When routes are shared, the shared link is accessible for 48 hours by default. Now we've included the option to edit this setting for those users who plan and share routes in advance. Select whether the link expires in 24, 48, 72 hours, or 1 week.

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Print QR Code for Shared Links

When a route is shared, you now have the option to print the QR code to the route link.

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Under the hood ongoing improvements

We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running snappily. One of the big under-the-hood improvements we made is we now have pagination for load lists of orders. This makes page load times much faster, and you are still able to search, filter and select the orders you need.

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Route Scheduling with ETAs + Better Route Time calculations!

After you create a route, you can use our new route scheduling feature to select the date and time your driver should leave. Once a date/time is selected, the stop list will update with Estimated Times of Arrival (ETAs) for each stop. Drivers can see this ETA for each stop in their driver view:

Not only that, we’ve also improved our route time calculations and have applied these recalculations to all of your existing routes, including your edited ones!  Let us know how this helps improve your fine-grain route planning!

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Route Lines

We’ve added route lines to your delivery map! Now you can visualize the route between stops.
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New Route Page Header

We rejigged our route page header. Now you can rename, schedule and navigate multiple generated routes in one row.

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Cash On Delivery (COD) Total Price Breakdown

For those running COD deliveries, we’ve added a Total Price breakdown of payment statuses beneath your list of stops.

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Attach Multiple Proof of Delivery Photos

To help with more complex delivery workflows we've added the ability to attach up to four photos as proof of delivery to a customer's order. Your drivers can also attach an optional note. The links to these images will be attached to your order in Shopify, and you can even include them in your customer confirmation emails. Multi-photo Proof of Delivery is now available on our Growth plans.

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Updated Route Options: Quick-Select Locations, Avoid Tolls, & Balance Routes

We've improved our Route Options at the top or your Select Orders page. Now you can quickly switch start and end locations using a drop-down selector.

Click the "Show More" link in your Route Options to see additional settings:

• Avoid tolls: Save money by bypassing toll roads on your routes.
• Balance routes: When creating multiple routes, check this to balance routes by number of stops.

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Driver Progress Modal

Now when you or your driver marks as an order as delivered, they'll see a little progress modal showing how they are doing on their route and a button to quickly move on to the next stop.

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More Plans for Enterprise Businesses

We've introduced two new Fleet-level plans to support our growing enterprise-level customers.

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Under the hood improvements

Continuous improvements behinds the scenes at EasyRoutes! And hopefully some things you never have to see, like our new error pages.

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Start / End Location updates

We've launched an improved experience for setting or updating your start and end location for planning your next route:

We're a Shopify Staff Pick!

This week we are being featured in the Shopify App Store as a Staff Pick! Thank you so much for all your support and feedback along the way. We're excited to keep making EasyRoutes better for you and to help you spend less time managing your own deliveries.

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New Route Options

We've just launched more advanced routing options! You can now provide a maximum route duration and a maximum number of stops per route which will help you with better load balancing your routes. Here's the route options so far (more coming soon!):

• Start Location: The first stop on your route
• End Location: The last stop on your route
• Time per stop: How much time to spend at each stop (great for service appts!)
• Max route duration: How many hours a route should take to drive
• Split orders into: # of routes to create from your selected orders
• Max stops per route: Limit the total # of stops per route (try this when using the route-splitting functionality)

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Improved Route History page

We've improved our route history page to give you more information at a glance. Now you can see which routes have been completed, are still in flight, and how many deliveries were successful or attempted.

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Streamlined Access to Driver View

Doing your own deliveries? We've now streamlined it so you can access Driver View with a single-click.

Driver view presents a mobile-friendly stop-by-stop view of your deliveries, with all the buttons you need (like marking the order as delivered, or taking photo proof of delivery) placed right at your finger-tips.

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Better Support for Multiple Locations

We've added a drop-down to the Edit Start/End Locations screen to make it easier to switch between your multiple locations.

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Improved Customer Information Pop-up

We've updated our customer pop-ups to not just show the who to deliver the order to, but also the information of who the actual customer is. You can also add this contact information (name, company, phone) to any manual stops you create.

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Bug Fixes and Under the Hood Improvements

Apart from performance updates, we fixed an issue where some users weren't able to use the "Mark as Delivered" and "Attempted Delivery" confirmation dialogs on certain browsers. Some users on older phones also reported that our Help Beacon was getting in the way, so now you can turn it off in your settings.

We have fixed an issue with our cloud hosting provider that caused intermittent performance issues and delayed response times in short durations when accessing EasyRoutes for some users and we are continuing to monitor this issue.

Also if you haven't checked out our Photo Proof of Delivery feature, check out this support article on how to get started!

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Proof of Delivery

Provide peace of mind with proof of delivery. You or your drivers can attach a photo as well as optional note when dropping off a delivery. The link to this image will be attached to your order in Shopify, and you can even include it in your customer confirmation emails.

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New Look and Feel

We're taking off the winter coat to reveal our new spring look with an updated colour palette, icons and updates under the hood. Now EasyRoutes fits in with Shopify's backend even more seamlessly.

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New Plans to help any size business with their deliveries

We've introduced some new pricing plans to help our growing customers level up in smaller increments while gaining new features and functionality. Take our Pro+ plan ($49.99/mo), for example: It gives you all the power or our popular Pro plan (29.99/month) as well as the advanced features of our Growth plans like 📷 photo proof of delivery.

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Send stops to another route

Now you can take a selection of stops you have in one route and send them directly to another!