Product Updates

We've enhanced app behaviour when making edits to existing routes that may have out of date route or stop information - for example:

1. A route is open in two separate browser tabs/windows;
2. Changes were made and saved to the route in the primary window;
3. The route has not been refreshed in the secondary window, and the saved changes from the primary window are not reflected in the secondary window, thus the secondary window's route is out of date.

In this example scenario, when making and saving changes (such as manually re-ordering stops, editing individual stops, or updating applied Route Options) in the secondary window, a warning will display indicating that you're working with an out of date route:

The warning will provide two options:

• Save anyway and overwrite updates: Selecting this option will apply any new changes made in the secondary window, but will overwrite the initial changes made and saved in the primary window. If selected, the primary window will now be out of date until refreshed, and any delivery updates or Proof of Delivery already uploaded from the mobile app may also be overwritten.
• Discard edits and refresh route: Selecting this option will discard any new changes made in the secondary window, and will refresh the route. If selected, both windows will now display matching, up to date information, and further changes can now be applied.

Local Delivery Instructions can now be included when printing a route. Enable the Delivery Instructions checkbox in the Print menu to include these details in your printed List of stops:

By default, Delivery Instructions will also be included on printed Packing slips and Packing labels. You can disable them from displaying in either of these printouts by unchecking Delivery instructions from your EasyRoutes Settings > Packing slips and labels tab, within the Packing slip options and/or Packing label options sections:

Note: Local Delivery Instructions are currently in beta, and may not always behave exactly as expected. Please contact us if you run into any issues when working with Local Delivery Instructions.

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We've also added a setting to configure whether item SKUs display in the item list or as a standalone column on printed Packing slips. By default, SKUs will display in the item list - to change this, access your EasyRoutes Settings > Packing slips and labels tab, and update the Item SKU setting from the Packing slip options section:

When importing orders/stops from a CSV file, you can now include custom items associated with these stops, including their quantities and weights. In order to import item data, your CSV file will need to include three additional columns: Quantity, Name, and Weight (per item). These item quantities and weights will also be included in route constraints if you have the Max items per stop route option enabled.

To import an order with multiple different types of items, add additional rows for each additional item and leave the other columns blank. From the CSV import mapping page, ensure that the Group adjacent items across blank rows into a single delivery stop checkbox is selected, and the three new columns are mapped to the appropriate fields; you can also configure the unit type your weight value is in:

Here is an example spreadsheet showing an order with multiple item rows, and two orders with single item rows:

When the example spreadsheet shown above is imported into EasyRoutes, customers and items will be parsed as follows:

• Michael Gauthier: 5x Skateboard, 1x Baseball Hat, 2x Sunglasses; Total Weight: 12.7kg
• Liam Anderson: 1x Basketball; Total Weight: 600g
• Barry Cook: 10x Hockey Puck; Total Weight: 1.7kg

See this support article for full details on working with stops and items imported via CSV.

Merchants utilizing the Delivery Instructions field to collect additional information for Local Delivery orders can now access these instructions from within EasyRoutes. When available, Delivery Instructions will display along with any order notes and can be viewed by hovering over the note icon on any Route page:

By default, Delivery Instructions will also display in the Delivery Driver mobile app alongside any other notes for a stop:

You can disable Delivery Instructions from displaying in the Delivery Driver mobile app by unchecking Show delivery instructions from your EasyRoutes Settings > Driver settings tab:

Note: This feature is currently in beta, and may not always behave exactly as expected. Please contact us if you run into any issues when working with Local Delivery Instructions.