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Key Delivery Trends from the Pandemic Era

Breaking down lasting delivery trends from the pandemic, including contactless delivery, grocery delivery, and technology in delivery operations.

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The COVID-19 pandemic has fundamentally transformed various industries, including the delivery sector. As people adapted to new ways of living and working, several delivery trends emerged and have now become an integral part of our daily lives. These trends, driven by necessity and convenience, are set to persist long after the pandemic subsides. This article will explore three major pandemic delivery trends that are here to stay and their impact on businesses and consumers.

Table of Contents

  1. Contactless Delivery
  2. Rise in Grocery Delivery Services
  3. Increased Dependence on Delivery Technology

Contactless Delivery

Contactless delivery emerged as a crucial service during the pandemic, allowing goods to be delivered without direct contact between the delivery driver and the recipient. This method became essential for minimizing the risk of virus transmission. Delivery drivers would leave packages at the customer's doorstep and notify them via text messages, SMS messages, or email. This system not only ensured safety but also enhanced convenience for recipients who preferred minimal interaction.

The benefits of contactless delivery have solidified its place in the delivery landscape. Customers have grown accustomed to this method and appreciate the added layer of safety and convenience it provides. Additionally, businesses have found that this method can streamline operations, allowing for more deliveries to be completed in a shorter timeframe, ultimately boosting efficiency and customer satisfaction.

Rise in Grocery Delivery Services

Grocery delivery services saw an unprecedented surge during the pandemic as people sought to avoid crowded stores and maintain social distancing. This shift in consumer behavior has proven to be more than just a temporary change. The convenience of having groceries delivered directly to one's home has led to a lasting increase in demand for these services.

Businesses have responded by expanding their grocery delivery capabilities and investing in technologies to improve service efficiency. Advanced route planning and route optimization tools have become essential in managing the increased volume of deliveries, ensuring timely and cost-effective operations. For instance, EasyRoutes provides solutions that help businesses optimize their delivery routes, reducing delivery times and operational costs. This optimization not only benefits the businesses but also enhances the customer experience by providing faster and more reliable service.

Increased Dependence on Delivery Technology

The pandemic has accelerated the adoption of technology in the delivery sector. From real-time order tracking systems to automated route optimization software, businesses are leveraging technology to meet rising customer expectations and improve operational efficiency. These technological advancements have become indispensable tools for managing the complexities of modern delivery logistics.

Real-time tracking systems, such as those offered by EasyRoutes, provide customers with up-to-date information on their deliveries, enhancing transparency and trust. Additionally, route optimization software helps businesses plan the most efficient delivery routes, reducing fuel consumption and ensuring timely deliveries. Companies using route optimization software have reported up to a 20% reduction in delivery fuel costs and emissions, for added eco-friendly benefits with every stop. These technologies are not only here to stay but will continue to evolve, further transforming the delivery landscape.


The pandemic has introduced several significant delivery trends that are poised to remain permanent fixtures in the industry. Contactless delivery, the rise of grocery delivery services, and the increased reliance on delivery technology have reshaped consumer expectations and business operations. By embracing these trends and leveraging advanced tools like EasyRoutes, businesses can enhance their delivery services, meet customer demands, and thrive in a post-pandemic world.

For more insights and tools to optimize your delivery operations, visit Roundtrip.ai.

About Roundtrip

Roundtrip's mission is to equip every business with the software tools they need to deliver products to their customers in a delightful way. Thousands of worldwide choose EasyRoutes to power their local deliveries across dozens of product categories, from meal kits and groceries to coffee, cupcakes, kibble, and so much more. Our easy-to-use route planning and delivery optimization app is certified Built for Shopify, a two-time Shopify staff pick, and the top rated local delivery app on the Shopify App Store.

"Excellent app that has helped our business a lot! Routes are much better organized and the Shopify integration has worked well so far."
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