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How to use a Delivery Management App to Keep Drivers Happy

Analyzing the challenges faced by individual drivers and small delivery teams, including the need for comprehensive delivery management software like EasyRoutes.

Your all-in-one local delivery app for Shopify

When it comes to preparing and executing deliveries, there are numerous factors that might make the job more difficult than it has to be. Drivers who try to juggle several duties rather than using delivery management software to execute their deliveries promptly and efficiently are one example of this.

We deal with individual drivers on a regular basis, and we’ve noticed a few problems that delivery management tools can help with. The three primary issues to consider are route preparation and optimization, order and delivery management, and proof-of-delivery. Rather than utilizing separate apps for each, try combining all three with a versatile delivery management platform that can help you plan routes, execute stops, and check precise deliveries in real time.

EasyRoutes’ goal is to help individual drivers. We’re working hard to help individual drivers and courier companies improve their distribution procedures and increase their profit margins. We do this through improving efficiencies in the three key areas stated above, as well as making EasyRoutes available as a web app that works with all major browsers.

Let’s have a look at how EasyRoutes provides best-in-class service while considering all of the requirements of individual drivers.

Table of Contents

  • Offering the Quickest Route
  • Management of Orders and Deliveries
  • Proof of Delivery
  • Your Complete Delivery Management App: EasyRoutes

Offering the Quickest Route

The majority of drivers and small delivery teams use free route planning applications. Using free services like Google Maps provides no real benefit. They set a limit on how many stops you can make on a given route. For example, Google Maps only lets you add ten stops to a route, which is probably insufficient. They also don’t optimize a multi-stop route using any form of methodology. This implies that they are not considering considerations such as distance, time, or traffic patterns.

EasyRoutes uses a complex routing algorithm that considers all important data to always generate the fastest route feasible. It also offers comprehensive route optimization features that allow you to tailor the route to your exact needs. If you need to make a delivery immediately away, you can also arrange a priority stop. Simply set that stop’s priority to ASAP, and EasyRoutes will locate the shortest route while keeping your stop’s priority. You can also select the average time per stop in the app, which will help you generate more precise delivery estimates. Another convenient feature of EasyRoutes is the ability to navigate using any navigation service, such as Google Maps, Apple Maps, or Waze Maps.

Management of Orders and Deliveries

EasyRoutes keeps track of your routes and sends out notifications to your customers. Our web app’s route tracking tool shows you where the drivers are in respect to their route and allows you to see the most recently completed stop. If a customer calls to inquire about their delivery, whomever is in charge of the phones needs to check the EasyRoutes web app to know where the driver is right now, as well as the most recent ETAs for each stop.

We came up with the notion of sending out customer notifications because we believe that you should always endeavor to keep your consumers pleased. Customer notifications are tracking updates that bring customers up to current on delivery status in real time. Three status updates are provided by the EasyRoutes route planner, which can be emailed to the customer. The first message is sent to the consumer after the route is officially launched. Their delivery has been dispatched, according to EasyRoutes. The second message is sent to the customer once the package has been delivered. The third reason is that a delivery was not delivered because no one was available to accept it or something unexpected occurred.

When it comes to both of these capabilities, EasyRoutes boosts efficiencies for your team by utilizing both our mobile app and our web software. Customers can be notified and delivery dispatchers or supervisors can maintain track of routes in progress. This keeps both your office and your customer informed about the progress of a route. As they reach their next stop, drivers can utilize the app on their smartphone to view any delivery instructions provided for them by customers.

Proof of Delivery

Photo verification of electronic proof-of-delivery is available through EasyRoutes. Your driver can leave packages in a safe spot and take pictures of the area. In any situation, EasyRoutes sends a final notification to the customer, confirming that their parcel has been delivered and that they had a good delivery experience. All of this takes place on the driver’s side of the mobile web app, but it’s automatically synced to the cloud and available via the web app.

By synchronizing communication between the driver-side mobile app and the dispatcher’s web app, your delivery company is better equipped to provide better customer care.

Your Complete Delivery Management App: EasyRoutes

To organize and make deliveries, delivery drivers frequently employ a variety of software systems. The issue is that the software they’re employing isn’t flexible enough to handle route planning, driving, and delivery management. EasyRoutes provides a comprehensive platform for your delivery business, including a driver-side smartphone web app for completing deliveries and a dispatcher-side web app for planning, monitoring, and management from afar.

EasyRoutes gives you a lot of options, which can help you personalize your experience and provide the best service to your consumers. Many individual drivers have benefited from our assistance in speeding up the delivery process and increasing their income. In our app, we give a comprehensive package that is required for delivery management.

Learn more about EasyRoutes: Roundtrip.ai

Get EasyRoutes on the Shopify App Store:

Get EasyRoutes on the Shopify App Store

About Roundtrip

Roundtrip's mission is to equip every business with the software tools they need to deliver products to their customers in a delightful way. Thousands of Shopify merchants worldwide choose EasyRoutes to power their local deliveries across dozens of product categories, from meal kits and groceries to coffee, cupcakes, kibble, and so much more. Our easy-to-use route planning and delivery optimization app is certified Built for Shopify, a two-time Shopify staff pick, and the top rated local delivery app on the Shopify App Store.

"I needed a routing app to save me hours of route planning for my drivers. This app came to the rescue and did the routing automatically for me, giving me back hours."
Lit Canteen
Vietnamese food delivery in Australia 🇦🇺
Designed to make deliveries easy