Changelog

Nov 29

• Various bug fixes and usability improvements.

Nov 28

• Bug fixes related to our new delivery date feature.

Nov 24

• You can now auto-assign to active drivers when you are creating a route.
• Improvements to SMS with improved logic on avoiding landlines, support for additional countries, and we show more information related to character count and usage in the SMS notification editor
• Various bug fixes and usability improvements.

Nov 18

• EasyRoutes' tabs can now be found in your Shopify Admin sidebar (or at the top of the page in the Shopify app).
• Protip: Pin our app to access your routes even quicker!

Nov 15

• Performance improvements on first load.
• Sort and Filter by Delivery Dates collected from popular apps in the Shopify App Store in your Order Dashboard (in beta). Learn more at this support article.
• Previously selected filters now shown on the Order Dashboard when you return to the page.
• See Company alongside Customer Name in Route Page
• Additional Packing Slip customization options: change font sizes, hide completely discounted items (and by discount app), hide SKU, hide item properties by name
• Printing support for Printout Designer
• Various bug fixes and improvements.

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New Order Dashboard with View Builder

We've redesigned our Select Orders page and have turned it into an powerful Orders Dashboard designed to help make route creation even easier and faster.

 Across the top are tabs representing your custom saved views.

Each view saves your route options and order filters. The next time you click on a tab, all the relevant orders will automatically be added to your map. Just click the Create Route button to continue!

Prefer not to auto-add stops to your map? You can turn this feature off in your General Settings.

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EasyRoutes SMS Notifications are now available internationally

We've expanded our EasyRoutes custom SMS delivery notifications to international customers on our Premium plans.

Choose which delivery events you want to send a notification for and customize all of the text. You can even send a message when your driver is a certain number of stops away.

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Learn more about pricing and availability from this support article.

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Require Drivers to Use Proof of Delivery

You can now make it so that drivers are required to capture a photo and/or e-signature as proof of delivery before they can mark an order as delivered.

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Send "Ready for Delivery" email without fulfilling orders

Using our custom email notifications, you can now send the "Ready for Delivery" email manually without fulfilling your orders first or at the same time. When this email notification is turned on you a button is added to your Route page.

Click the button at any time to trigger this email notification for all the orders within that route.

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Other Improvements

Apart from small bug fixes and UI improvements, we've also...

• ...made it so you can create a blank route from the Orders Dashboard in case you like to start your planning with a blank canvas.
• ...added a Help Center as the first tab of your EasyRoutes settings.
• ...improved our Getting Started Guide.
• ...added new packing slip customization options (e.g. hide SKU, hide items based on discounts or properties).
• ...updated our mobile EasyRoutes Delivery Driver app with:
• New draft feature for photo proof of delivery (this lets your driver upload the photo(s) later if they are offline)
• made the route line visible on the map when viewing an individual stop
• improved our offline experience and error handling

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September 26, 2022

• Various bug fixes and improvements related to order selection and fulfillment workflows.

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September 14, 2022

• With EasyRoutes custom email notifications, send the "Ready for Delivery" email separately from fulfilling your orders (e.g. email your customers about their scheduled delivery date or time all at once!)
• Create a blank route straight from the orders page to start route planning with a blank canvas.
• View any delivery issues associated with a notification event sent to the customer, and quickly try sending the notification again from the new Notification History panel.
• Additional header layout customization options for Packing Labels.
• Other various bug fixes and improvements to app usability.

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‍Dispatch Links (a.k.a. Driver Self-Assign to Routes)

Now you can generate a route link that allows your drivers to assign themselves. We call these Dispatch Links.

You can share a Dispatch Link with any activated driver in your store and they can preview the route and claim it if they want to assign themselves. Deactivated drivers can also claim a route if there are empty active driver seats available.

Once a driver claims a route, they will show up as assigned to that route in EasyRoutes.

These Dispatch Links can also be shared with others and viewed on the EasyRoutes Delivery Driver app as a read-only version of the delivery route and route inventory.

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New Driver Management Tab & Features

We've uplifted and Driver Management from the Settings to it's own top-level tab and have beefed it up with more information to help you with managing your drivers.

You can apply date ranges and sort and filter to get the information you need. We also provide a quick shortcut to view all your driver's routes on the Routes tab.

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3) New Delivery Notification Features

a) Send Delivery Notifications to Imported Stops: Now you can send EasyRoutes email and SMS delivery notifications to imported stops from outside of Shopify!

Whether you are adding a custom stops to a route or importing orders via CSV, EasyRoutes can now send our customizable notifications to those customers.

b) Customer is N Stops Away Delivery Notifications:

Send an email and/or SMS delivery notification to customers when your driver is a specified number of stops away from them.

c) Plus more:

You can now add your customer's or driver's name to any of EasyRoutes' email and SMS templates and we've also greatly improved our Notification History pop-up:

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Preview Packing Slips and Labels

We've added the ability to preview your packing slips and packing labels when customizing them In your EasyRoutes Settings. We've also added more customization options such as allowing you to choose in what order items are sorted by or allowing you to display the customer note.

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5) Various Other Improvements

• Order Tracking pages now shows time of e-signature capture and allows you the option of display driver notes.
• Improvements into how we check for "Scheduled" subscription orders.
• Updates to our cloud provider infrastructure for improved reliability and you can now see the status of Roundtrip services on our Status Page.
• Other on-going improvements and bug fixes.

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Custom SMS and Email Notifications

A very-much requested feature is here for EasyRoutes Premium users — completely customizable email and SMS delivery notifications!

For emails, you can add your logo, customize all the text, and even add your own links using our easy editor (no more dealing with complex Liquid code like with Shopify's notifications).

We're also excited to launch customizable SMS notifications! This is a BETA feature, which means we would love your feedback! It is currently only available to Shopify stores based in the US and Canada for an additional costs of $15 per driver/month during the beta. We plan to roll out this feature to the rest of the world — support and pricing will be announced at that point. Stay tuned!

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Notification History Timeline

We've also added an in-app notification event timeline so you know exactly what notifications were sent and when. You can view this in the Actions menu for the stop whose history you want to check.

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More Customization Options

We've added even more customization options to our order tracking pages as well as out packing slips and labels. Check them out in your EasyRoutes Settings.

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Better Support for Subscription Apps

We've improved how EasyRoutes works with subscription apps, including apps that use a single order with scheduled parts.

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Route Group Improvements

We've cleaned up our Route Groups action menu and added the ability to add a blank route to your groups to better help with planning. You can also now assign drivers from the group view.

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Huge Performance Upgrade

If you deal with a lot of orders, you should definitely notice that EasyRoutes is feeling a lot speedier. We've spent a lot of time under the hood making sure our app loads fast and works with older browsers.

We've also made a lot of updates to our routing engine, like supporting routes with very long ETAs and max stop times. And we also made some tweaks to better support for countries like Turkey and South Africa.

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Redesigned, customizable Tracking Pages!

We've completely redesigned our customer tracking pages and we've made them completely customizable! Create the perfect tracking page for your business — add your logo, change the background color, choose what to display, and customize any of the text (you can even translate it into another language).

Our new tracking pages are available on our EasyRoutes Standard and Premium plans.

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Driver assignment & management

Our new driver assignment feature makes route planning easier and driver dispatch quicker. You can now assign and share all of routes directly with your drivers.

• Once you've added your drivers, quickly assign a route using the drop-down selector found at the top on the route itself...
  

• ...or you can assign all of your routes even faster in the group view:
  

• One you've assigned a route, click the Fulfill & Share button to do just that.
  

• Your drivers will get notified and can see all their assigned upcoming routes in the EasyRoutes Delivery Driver app for iOS and Android ahead of time. No more messing around with sharing links!
• If you need to add your drivers, visit the Drivers Tab in your settings to manage your roster of drivers and activate or deactivate them as needed.
  

• Need more drivers? Add or remove driver seats when you briefly need to scale up or down based on demand. For example, with Easter coming up, you can activate the additional drivers for that weekend, and then deactivate them after and we'll just prorate your plan for the time used.

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Easier drag-and-drop stop re-ordering

We've made it easier to drag-and-drop to re-order stops on any of your routes with our new horizontal stop line.

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Check out the stop line below your route map and click the Edit button to move your stops to the right spots. You can also drag-and-drop the rows in the stop table to re-order your deliveries.

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View scheduled subscription order items

Are you working with subscriptions? Now when you add subscription orders to a route, we will show which items within the order are unfulfilled vs scheduled. You can also select the proper fulfillment within the order once the items have been fulfilled.

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Driver app improvements

We've made a ton of improvements to our EasyRoutes Delivery Driver app for iOS and Android.

We've added:

• The ability to see upcoming assigned routes
• More navigation options
• Route polylines
• Optional confirmation before marking as delivered
• Auto-advance to the next stop
• Pull-to-refresh feature
• Better caching for previously shared routes

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Updated printer options

We've tweaked our printer options and now persist your print settings and allow you to show/hide even more details.

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Ongoing improvements

We've popped the hood and given EasyRoutes a little overhaul:

• You can now display shipping price summaries for your routes.
• Shipping name and phone information is now explicitly shown when available
• We've updated our app permissions so we can better fulfill your orders
• and many under the hood fixes and ongoing improvements (e.g. we save your print settings!)

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New Customer Stories

For Velasquez Family Coffee, planning deliveries was sometimes an ordeal that would take days to plan due to constantly shifting requirements. “Incorporating new customers was particularly challenging. I used to have to print out maps for new customers and then try to manually fit them into our previous routes,” says Cathy. Now with EasyRoutes it takes only a couple of hours a month in total. (Continue reading...)

One aspect of EasyRoutes fit-flavors finds particularly helpful is its simplicity. “It does all the thinking for you! All you have to do is select the orders, let the app know how many drivers and how long you want each driver's route to be and the app does the rest,” says Shawn. “Our drivers simply come in to work in the morning, scan their QR code for their designated route and the user friendly app guides them through their route with ease.” (Continue reading...)

February 15

We have resolved the issue with our authentication provider where some users on iOS are signed out in some instances after a period of inactivity. iOS users on EasyRoutes Delivery Driver 1.0.7 should no longer experience the sign out issue listed below. We are continuing to monitor the situation.

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February 12

Note on the new Delivery Driver App (version 1.0.7): we have identified an issue where certain iOS devices are signed out in some instances after a period of inactivity or extensive memory usage on device. This issue with our authentication provider will be resolved in a coming iOS app update. Returning to your application more frequently can reduce the frequency of occurrence for this issue. If this issue persists, you can temporarily uninstall the app and open the shared route link in your browser to use our EasyRoutes Delivery Driver for Web experience instead.

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February 10

We are launching a new user sign in feature to enable more secure and seamless sharing of delivery routes on our EasyRoutes Delivery Driver apps.

When you first open EasyRoutes, you will be presented with a screen where you can enter your device's phone number to sign in or sign up for EasyRoutes Delivery Driver:

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February 8

We continue to work on making EasyRoutes better for you! Various improvements and bug fixes have been released since December:

• More scheduled time window options for your tracking page
• Add a setting to allow you to add tracking links to orders that are not fulfilled via EasyRoutes
• Hide prices on your tracking link
• Show shipping price summaries for your routes
• Updated app permissions to let us better fulfill your orders
• Improvements to the Driver App: more navigation options, better caching for your previously shared route, UI improvements like pull to refresh on the route
• Various bug fixes and under the hood improvements over the holidays.

‍EasyRoutes Delivery Driver App for iOS and Android

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Introducing our newest apps: EasyRoutes Delivery Driver for iOS and Android. Open shared routes in our app for a totally redesigned mobile delivery experience. We will be continuously adding functionality to these apps to make deliveries for your drivers as easy as possible.

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Improved Planning with New Route Groups

We've introduced the concept of route groups to help make your delivery planning easier. Now when you split routes...

...you will be taken to a group view where you can see all the routes created on one screen. You can also create a group with routes that you planned individually.

From here you can re-arrange stops between routes...

...and add or remove routes.

You can also schedule the entire group at once, as well as reoptimize all the routes in the group.

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Route ID Numbers

We've added Route ID numbers to make it easier to organize and refer back to routes.

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Customer Tracking Page Updates

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Tracking pages have been updated to include a button where customers can view their Order Status, and a link back to your store for order support is now included in the footer.

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Settings Redesign

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We've redesigned our settings to make the sections and options clearer and easier to understand. We've also included some quick links to our new videos to show you how to use our app.

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Product Tour for New Users

New users to EasyRoutes will now be greeted with a product tour that takes them through the process of creating a route, step-by-step.

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Packing Slip Printing Options

You can also customize your packing slips to select which information you would like to see printed.

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Ongoing improvements + Bug Fixes

• On our Delivery Driver for Web view, we now make it easier to resume your deliveries and have improved how deliveries are started.
• When delivery drivers mark a stop as delivered on our Delivery Driver for Web view, the app will auto-advance them to the next stop.
• You can use and display item properties in EasyRoutes (e.g. if you use an app like Infinite Options, those product properties can be displayed in your route inventory to help with packing.
• We've made some updates to fulfillment in EasyRoutes. If some orders fail when fulfilling, we'll continue fulfilling the rest of the orders and then show you which orders failed.
• Various other bug fixes, stability and performance improvements (with the Shopify API, etc.)

Multi-Route View

Now when you generate multiple routes using our Route Splitting route option...

You will land on a page showing all the routes in the group on one map, as well as relevant stats for each route.

You can cycle through all the routes using the navigation in the top-right, or click the View All Routes button to return back to multi-route view:

More functionality will be coming to help you with planning multiple routes soon!

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E-Signature Proof of Delivery

Now your driver can capture e-signatures as proof of delivery for peace of mind. They can also attach photos and a delivery note.

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Redesigned Driver Experience on Mobile

We've refactored our Driver View making it even easier to use on mobile devices. We've re-positioned informational elements and added more buttons to access common actions easier with a tap of the finger.

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Enlarge Maps

Make the maps bigger on your Orders Page or on any of the routes you view by clicking the Enlarge Maps icon.

Click the icon again to shrink it back to its regular size.

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Auto-Advance to Next Stop After Marking as Delivered

We've made it easier for you to navigate to your next stop in our driver view as well!

When you or your driver marks an order as delivered, EasyRoutes will auto-advance you to the next stop after 5 seconds.

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Packing Slip Options

Customize your packing slips with new options found in your Settings. You can choose where to display your store logo, as well as select various types of information to print on your packing slips.

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Ongoing improvements + Bug Fixes

We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running smoothly. As such we've made lots of little tweaks here and there to boost the efficiency of our routing engine. Let us know if you notice a difference! Some notable updates include:

- Better Support for Poor Connectivity  
- Improvements to our ETA calculations in our routing engine
- Update Order Data no longer requires refreshing EasyRoutes
- Copy to clipboard functionality for route and stop information in Route History
- Show Total Item Count in a route
- Filter by Delivery Status
- Many other bug fixes and stability improvements

Customer Tracking Page

Provide your customers with a customer tracking number in their email with a link to view the delivery status of their orders. You can turn this option on and off in your Settings.

You also have the option to include your scheduled delivery time and ETAs, or just show the delivery status. You can also use a rounded delivery time window and you can show how many stops away a customer is.

To view a tracking link, click the “Customer Tracking Link” option in the Actions menu for any order in a route you have created.

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New Share/Deliver Modal + “Create Fulfillment” Step

We’ve redesigned our Share/Deliver modal and introduced a “ Create Fulfillment” step.

Shopify requires orders to be fulfilled before we can update order statuses and send out customer delivery emails. Fulfilling your orders means they are ready to be delivered.

Instead of two buttons at the top of your Edit Route screen, you’ll now see just one:

Click on the Share Route tab to send this route to a driver, or click the Deliver Myself tab to do your own deliveries. You or your driver can still fulfill orders on a stop-by-stop basis.

You can also toggle in your settings whether a Shipping Confirmation email is sent when you create your fulfillment.

Speaking of fulfillment…

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Support for Partial Fulfillment

When creating a route with a partially fulfilled order, EasyRoutes will select the remaining unfulfilled items by default and have that reflected in stop inventory, packing lists, tracking pages, etc.

On the Orders Page, when you click to view the list of items for an order, you will see it divided into unfulfilled and fulfilled items:

When editing a route, you can change between unfulfilled items and a preexisting fulfillment:

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Route History Improvements

We’ve added a couple new columns to your route history page – Total Distance and Total Drive Time:

You can now also filter your routes by a range of last modified dates, or a range of planned route dates. You can now also copy this information for selected routes to your clipboard for export and reporting use:

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Choose a Display Address for a Stop

Now you can add a display address to a stop for your drivers to see in Driver Mode. When you edit an address, check the “Choose a different address to display on route” box.

This can be helpful for adding address details (e.g. unit number) for display only, or when you cannot validate extra address fields with Google Maps, or if you want to provide only a unique identifier (e.g. Postal Code, Plus Code, etc.) for validation in the address fields.

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Edit Stop Times for Multiple Stops

You can now select stops and edit all of their stop times at once in Edit mode:

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On-going Improvements + Bug Fixes

We’re always working hard to not only add new features, but to also make sure that EasyRoutes is always running smoothly. As such we’ve made lots of little tweaks here and there to boost the efficiency of our routing engine. Let us know if you notice a difference! Some notable updates include:

– Better support for importing .CSVs with addresses in multiple columns
– Showing order count, order date, shipping cost, customer note in your orders and routes
– Improvements to make it easier to edit rejected stops
– Improvements to our routing engine ETAs in select countries
– Fixed some network issues / errors
– Fixed some Google Maps errors
– Fixed some display and layout issues with order information on routes with certain settings
– Fixed bug when deleting a stop using drop-down menu
– Added settings to remove store address from packing slips
– Added option to add a page break between route and inventory when printing
– Boosted the speed of our image uploads when capturing photo proof of delivery

Import Orders via Spreadsheet (.CSV)

Do you need to deliver orders that you tracking on a spreadsheet? Use our new Import Orders feature to import your .CSV into EasyRoutes. To do so, just click the "Import Orders from CSV" button on the Select Orders page.

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Preview Stops with Order Selection Map

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We've added a map to the Select Orders page to better help with visual planning. Now when you select orders and add them to the staging area, you can preview the points on a map. See an outlier you want to remove? Just click on the map pin to remove it from the selection.

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Print Packing Slips in Route Order

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Now you can print off packing slips to include with your delivery orders! To do so, click on the print icon after generating a route and check the "Include Packing Slips" option.

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Automatic ETA Updates

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We now show a better status and updated ETAs for each stop when your orders are delivered or out for delivery.

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Advanced Postal/ZIP Code Filters:

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You can now filter for multiple zip codes, and use wildcards for finding specific orders. Find this under "More Filters" on the Order Selection page.

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Driver Delivery Notes

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Your driver can now add a delivery note to be attached to the order through our "Proof of Delivery" feature in Driver View.

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Under the hood ongoing improvements

We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running smoothly. As such we've made lots of little tweaks here and there to boost the efficiency of our routing engine. Let us know if you notice a difference!

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‍Redesigned Route History

We've made a big update to our route history page — we've added the ability to search your routes as well as sort and filter them. We've also added a column showing when the route was started, and columns showing how the deliveries went.

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Save Tabs as Filters

On the Select Orders screen you can apply filters to find the orders you want to route. Now you can save those custom filters as tabs to quickly access in the future instead of having to reapply filters.

To do so, just apply your filters and click the "Save View" button. More info here.

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Send Orders to a New Route

When editing a route, you can select stops and click the "Send to Another Route" button to add these orders to another route. Now you can create a brand new route using that selection of orders.

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Show Delivery Status on Order Page

In your settings you can now toggle a column to see the delivery status of your orders on the Select Orders page.

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"How To" Videos

We've produced a few videos highlighting how to use some of EasyRoutes' features and functionality. Please check them out as there may be some valuable information to help boost your delivery productivity!

• How to create routes
• How to edit/review routes
• How to dispatch/share routes
• How to deliver routes

Under the hood ongoing improvements

We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running snappily. One of the big under-the-hood improvements we made is we've boosted our geolocation to make it much faster. You should notice the speed difference when generating longer routes.

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Driver View Improvements

We've made a couple helpful tweaks to our mobile-friendly driver view:

• We now let your driver know if there are multiple orders at the same location. This is super-handy when serving condominiums/office buildings so drivers don't have to return back to their vehicle.
• We've also included a "Next Up:" card above the map so drivers know what stop is coming up next.

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Better ETA Accuracy

We've improved the quality of the data that our routing algorithm uses, resulting in even more precise ETAs. Between each stop, ETA accuracy could improve by about 2 to 3 minutes, depending on the country in which you are doing your deliveries. This means you can deliver on time more consistently and keep your customers better informed.

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Let Your Driver Use Their Favourite Navigation App

Recently we added support for getting driving directions in Google Maps, Apple Maps, or Waze. Now we've made it so your driver can pick their preferred app for the route, so the next time they click the "Directions" button they don't have to select the app again.

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Improved Tag Filtering

We've improved our tag filtering experience. Now when you click the "More Filters" you can add all the tags you need and preview them inside the pane. You can use these tags to include or exclude orders from your search.

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Change Shared Route Expiry Length

When routes are shared, the shared link is accessible for 48 hours by default. Now we've included the option to edit this setting for those users who plan and share routes in advance. Select whether the link expires in 24, 48, 72 hours, or 1 week.

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Print QR Code for Shared Links

When a route is shared, you now have the option to print the QR code to the route link.

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Under the hood ongoing improvements

We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running snappily. One of the big under-the-hood improvements we made is we now have pagination for load lists of orders. This makes page load times much faster, and you are still able to search, filter and select the orders you need.

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Route Scheduling with ETAs + Better Route Time calculations!

After you create a route, you can use our new route scheduling feature to select the date and time your driver should leave. Once a date/time is selected, the stop list will update with Estimated Times of Arrival (ETAs) for each stop. Drivers can see this ETA for each stop in their driver view:

Not only that, we’ve also improved our route time calculations and have applied these recalculations to all of your existing routes, including your edited ones!  Let us know how this helps improve your fine-grain route planning!

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Route Lines

We’ve added route lines to your delivery map! Now you can visualize the route between stops.
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New Route Page Header

We rejigged our route page header. Now you can rename, schedule and navigate multiple generated routes in one row.

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Cash On Delivery (COD) Total Price Breakdown

For those running COD deliveries, we’ve added a Total Price breakdown of payment statuses beneath your list of stops.

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Attach Multiple Proof of Delivery Photos

To help with more complex delivery workflows we've added the ability to attach up to four photos as proof of delivery to a customer's order. Your drivers can also attach an optional note. The links to these images will be attached to your order in Shopify, and you can even include them in your customer confirmation emails. Multi-photo Proof of Delivery is now available on our Growth plans.

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Updated Route Options: Quick-Select Locations, Avoid Tolls, & Balance Routes

We've improved our Route Options at the top or your Select Orders page. Now you can quickly switch start and end locations using a drop-down selector.

Click the "Show More" link in your Route Options to see additional settings:

• Avoid tolls: Save money by bypassing toll roads on your routes.
• Balance routes: When creating multiple routes, check this to balance routes by number of stops.

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Driver Progress Modal

Now when you or your driver marks as an order as delivered, they'll see a little progress modal showing how they are doing on their route and a button to quickly move on to the next stop.

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More Plans for Enterprise Businesses

We've introduced two new Fleet-level plans to support our growing enterprise-level customers.

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Under the hood improvements

Continuous improvements behinds the scenes at EasyRoutes! And hopefully some things you never have to see, like our new error pages.

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Start / End Location updates

We've launched an improved experience for setting or updating your start and end location for planning your next route:

We're a Shopify Staff Pick!

This week we are being featured in the Shopify App Store as a Staff Pick! Thank you so much for all your support and feedback along the way. We're excited to keep making EasyRoutes better for you and to help you spend less time managing your own deliveries.

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New Route Options

We've just launched more advanced routing options! You can now provide a maximum route duration and a maximum number of stops per route which will help you with better load balancing your routes. Here's the route options so far (more coming soon!):

• Start Location: The first stop on your route
• End Location: The last stop on your route
• Time per stop: How much time to spend at each stop (great for service appts!)
• Max route duration: How many hours a route should take to drive
• Split orders into: # of routes to create from your selected orders
• Max stops per route: Limit the total # of stops per route (try this when using the route-splitting functionality)

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Improved Route History page

We've improved our route history page to give you more information at a glance. Now you can see which routes have been completed, are still in flight, and how many deliveries were successful or attempted.

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Streamlined Access to Driver View

Doing your own deliveries? We've now streamlined it so you can access Driver View with a single-click.

Driver view presents a mobile-friendly stop-by-stop view of your deliveries, with all the buttons you need (like marking the order as delivered, or taking photo proof of delivery) placed right at your finger-tips.

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Better Support for Multiple Locations

We've added a drop-down to the Edit Start/End Locations screen to make it easier to switch between your multiple locations.

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Improved Customer Information Pop-up

We've updated our customer pop-ups to not just show the who to deliver the order to, but also the information of who the actual customer is. You can also add this contact information (name, company, phone) to any manual stops you create.

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Bug Fixes and Under the Hood Improvements

Apart from performance updates, we fixed an issue where some users weren't able to use the "Mark as Delivered" and "Attempted Delivery" confirmation dialogs on certain browsers. Some users on older phones also reported that our Help Beacon was getting in the way, so now you can turn it off in your settings.

We have fixed an issue with our cloud hosting provider that caused intermittent performance issues and delayed response times in short durations when accessing EasyRoutes for some users and we are continuing to monitor this issue.

Also if you haven't checked out our Photo Proof of Delivery feature, check out this support article on how to get started!

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Proof of Delivery

Provide peace of mind with proof of delivery. You or your drivers can attach a photo as well as optional note when dropping off a delivery. The link to this image will be attached to your order in Shopify, and you can even include it in your customer confirmation emails.

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New Look and Feel

We're taking off the winter coat to reveal our new spring look with an updated colour palette, icons and updates under the hood. Now EasyRoutes fits in with Shopify's backend even more seamlessly.

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New Plans to help any size business with their deliveries

We've introduced some new pricing plans to help our growing customers level up in smaller increments while gaining new features and functionality. Take our Pro+ plan ($49.99/mo), for example: It gives you all the power or our popular Pro plan (29.99/month) as well as the advanced features of our Growth plans like 📷 photo proof of delivery.

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Send stops to another route

Now you can take a selection of stops you have in one route and send them directly to another!