Customizable delivery status notifications (both email and SMS), order tracking pages including delivery ETAs, real-time driver location tracking, and Proof of Delivery (photos, eSignature, driver note, delivery GPS location) are all broadly supported on both EasyRoutes for Shopify and EasyRoutes for Web.
Customers receiving deliveries via either platform will benefit from the same user experience, tailored to meet your brand’s standards.
See: Tracking pages · Delivery notifications · Proof of Delivery
Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.
Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.
This also eliminates the need for dispatchers to constantly refresh EasyRoutes or manually select new orders. By ensuring routes are always up-to-date with the latest order data, Workflows help reduce delays, prevent missed deliveries, and keep your delivery operation moving smoothly.
Yes. You can translate and brand customer‑facing tracking pages and notifications so recipients see messages in their language. EasyRoutes displays order/customer fields as they are provided by your source system (e.g., Shopify), making it straightforward to serve multilingual buyers. This applies across EasyRoutes for Shopify and EasyRoutes for Web. Additionally, the EasyRoutes Delivery Driver mobile app supports automatic translations to French, Spanish, Dutch, and German on both iOS and Android devices.
See: Language options
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes is built to replace and extend Shopify Local Delivery. It reads your existing Local Delivery orders — including checkout delivery instructions — and adds route optimization, driver dispatch, live tracking, customer notifications, and proof of delivery on top. Install from the Shopify App Store and your orders sync automatically, so there's no manual re-entry. The same routing tools are also available in EasyRoutes for Web.
See: Shopify Local Delivery migration guide · Local Delivery instructions
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
Yes. While CSV imports are manual, you can connect Wix to EasyRoutes automatically using Zapier or our API. For example, you can create a Zap that triggers whenever a new Wix order is placed, sending it directly to EasyRoutes for route creation. Advanced users can also use the API to sync orders and updates in real time, keeping your delivery workflow fully automated.
See: Zapier Integration
To import BigCommerce orders, export them in CSV format from your BigCommerce dashboard. Then log into EasyRoutes, go to Orders → Import new CSV, and upload the file. EasyRoutes will map fields like customer name, address, and items. Once imported, your orders will appear as pins on the map, ready for route optimization.
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. Use the driver filter on the Analytics page to view metrics for a single driver or compare across drivers by switching the filter. This helps you evaluate utilization, completion rates, average stop times, and trends over time. It’s supported in both EasyRoutes for Shopify and EasyRoutes for Web and respects any date range you’ve selected.
If a driver worked on multiple routes per day, those results roll up in the selected period. For route‑by‑route detail, open the route list and drill into specific days.
See: Filtering by Driver
Yes. To repeat a regular run, open the route and use the actions menu to duplicate/copy it, then set a new date/time, driver, and any updated options. Re‑optimize to account for traffic windows or new constraints. You can also copy only a subset of stops by selecting them and sending them to a new route. This approach works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: How to Edit Routes
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
Yes. From any route you can dispatch to a specific driver, or share a route link that allows self‑assignment by your driver pool. Assigned drivers receive the route in the EasyRoutes Delivery Driver app (iOS/Android) with turn‑by‑turn directions via their preferred navigation app. For busy days, combine dispatch with Route Groups to release multiple routes at once and monitor progress on a single screen. This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
See: How do I dispatch / share routes? · Route Dispatch Links / Driver Self‑Assign
No. Barcode scanning uses the camera on your driver’s existing iOS or Android device, so there’s no need to buy dedicated scanners or hardware. Drivers scan directly from the EasyRoutes Delivery Driver app, with a built-in flash option for low light and a manual-entry fallback if a code won’t read. It supports common linear formats (UPC, EAN, Code 128, and more) and 2D codes like QR and Data Matrix. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Barcode scanning
Yes. You can integrate EasyRoutes with ERPs, CRMs, WMS, and custom apps using our API and webhooks. Typical use cases include importing stops from non‑Shopify channels, syncing delivery status and proof‑of‑delivery back to your system of record, and powering external analytics collection. The same platform supports both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Once Xero invoices are imported into EasyRoutes (via CSV, Zapier, or API), you can use them with EasyRoutes Workflows. For example, you could build a Workflow that automatically creates delivery routes every morning from all paid invoices and dispatches them to drivers. This saves time and ensures consistency.
See: Workflows Overview
Yes. The Activity Feed is designed to provide a verifiable sequence of events — who did what, and when — covering route creation, dispatch, status changes, driver assignments, and proof‑of‑delivery uploads. For external reviews or compliance checks, export related routes/stops to CSV to provide structured records and links to PoD. Together, these sources form a complete audit trail.
EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem. Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.
EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.
Yes. In Settings > Delivery Zones, tick the zones you no longer need and click Archive to remove them from your active list. Archived zones aren’t gone for good — use the Add filter control below the map to show Archived or All, then select and Unarchive any you want back. This keeps your active zone list tidy without losing past boundaries. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones
Yes. When you assign and dispatch a route, EasyRoutes sends the driver a push notification that opens the route in the EasyRoutes Delivery Driver mobile app. If the driver doesn’t receive alerts, confirm notification permission on the device and that the driver is added with the correct phone number. Drivers can also pull‑to‑refresh their route list to fetch new assignments.
See: How do I dispatch/share routes? · Troubleshooting push notifications
Yes. Add the instruction to a saved customer in your Address Book and it carries over to that customer's future stops; for one-off orders, add it as a stop note. Shopify local-delivery instructions are also parsed onto the stop automatically.
These notes display to the driver in the app, and a required Driver Task can prompt them to confirm the leave-at-door step. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver & Stop Notes · Address Book
API access uses tokens you create in your EasyRoutes account. Follow the Getting Started guide to generate a token, store it securely, and add it to requests from your server or integration platform. Tokens work the same way for both EasyRoutes for Shopify and EasyRoutes for Web. Rotate credentials periodically and avoid embedding them in client‑side code.
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
From any route or the Orders page, click the + Add button under the map and choose Custom stop, then fill in the stop details with a valid address — EasyRoutes auto-fills matches from your Address Book as you type. Tick “Save to address book” to reuse a frequent stop later, and re-optimize if you’d like it slotted into the best position. It’s the same flow whether you’re on EasyRoutes for Shopify or EasyRoutes for Web.
See: Add a custom stop · Address Book