Yes. The EasyRoutes API enforces rate limits to ensure consistent performance for all users. Most workflows run comfortably within default limits when you batch requests, avoid unnecessary polling, and rely on webhooks to trigger updates rather than frequent reads. If you expect sustained high throughput (e.g., large imports or rapid status updates), our team can help you design an efficient approach and advise on limits for your use case.
No. The Activity Feed is an internal operations log available to EasyRoutes admins and dispatchers. Drivers use the EasyRoutes Delivery Driver app to view assigned routes, update stop statuses, and capture proof of delivery; these events will appear in the Activity Feed for admins, but drivers do not access the account‑wide feed. This separation keeps internal data and audit trails restricted to management.
See: Activity Feed
EasyRoutes doesn't have a setting that hard-locks a stop to one named person, but you can require and document the hand-off. Add a required Driver Task — a text field for the recipient's name, or a checkbox confirming "handed to named recipient" — that must be completed to mark the stop delivered, and note the required recipient in a stop note so the driver knows who to look for.
Pair it with a required e-signature so the signer is captured too. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
You don’t need to be a developer to connect WooCommerce with EasyRoutes. Zapier provides no-code automation tools that let you push WooCommerce orders directly into EasyRoutes with just a few clicks. For businesses that want more control, the EasyRoutes API is available to build deeper integrations, such as syncing fulfillment statuses or creating custom routing rules. This gives you both no-code and pro-code options.
Yes. The Analytics dashboard summarizes delivered vs. missed (attempted) stops so you can monitor delivery success across time or by driver. Use this report to identify recurring issues (e.g., address problems or access constraints) and to validate improvements after workflow changes.
For context on individual failures, open the underlying routes or stops to review notes and proof‑of‑delivery entries. You can also export the analytics view as CSV for further analysis or sharing with stakeholders.
See: Analytics Reports
EasyRoutes doesn’t provide a native accounting app, but it connects cleanly via exports and integrations. Export route/stop CSVs for reconciliation, or use the Routes API and webhooks to sync delivery events (e.g., Delivered, Attempted) to tools like QuickBooks, Xero, or an ERP. Zapier can automate common tasks — posting mileage, closing jobs, or notifying finance of COD deliveries — without complicated code.
See: EasyRoutes Webhooks · Integrate with Zapier · Export routes/stops
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes pricing combines your plan tier with the number of driver seats in your current plan. Keep any number of drivers in your roster, then activate only the seats you need for your current delivery schedule. If demand spikes, add seats for a few days and deactivate later — billing automatically prorates so you pay for just the days your account contained additional seats. Seat management works the same on Shopify and Web.
See: Manage active driver seats · How prorated billing works
Workflows allow you to automate many of the repetitive tasks that take up valuable time in your day-to-day delivery management. For example, if you typically log in each morning to create routes, assign them to drivers, and send customers notifications, Workflows can be set up to handle all of that automatically based on rules you define. This saves your dispatchers hours of work each week and helps eliminate mistakes, such as forgetting to notify a customer or leaving a route unassigned.
Automation also improves reliability — your drivers and customers can count on consistent, timely updates regardless of how busy your team is. In short, Workflows help standardize your operations so they run smoothly, even when volumes are high or resources are stretched thin.
See: Workflows Guide
Zapier integration is available whether you’re using EasyRoutes for Shopify or EasyRoutes for Web. Shopify users can extend native integrations with Zapier for additional automations, while non-Shopify users can rely on Zapier to connect EasyRoutes with their eCommerce, ERP, or POS platforms. This makes Zapier a universal automation layer for all EasyRoutes users.
See: Platform Support
Zapier makes it easy to send internal notifications whenever a stop status changes in EasyRoutes. For example, you can set up a Zap that listens for the STOP_STATUS_UPDATED webhook and then sends a Slack alert or email to your team with details like the order number and driver notes. This keeps staff informed in real time without needing to manually monitor dashboards.
SMS delivery notifications use usage-based pricing by recipient country and message length. Costs are per segment (e.g., a U.S. segment is $0.043 USD). Longer messages or those with emojis/Unicode may use multiple segments. You fund a prepaid SMS balance and can enable auto-top-ups so notifications continue without interruption.
Yes. For flexible fleets, create a self‑assign link so any active driver can claim the route from the link. This is useful for contractor pools or last‑minute coverage — whoever taps the link first becomes the assigned driver. You can share links in SMS, WhatsApp, or Slack and revoke them if needed.
Yes. Drivers can view delivery instructions and customer notes alongside each stop, including details pulled from Shopify orders. Admins can control visibility from EasyRoutes Settings → Routes (Route display options) and EasyRoutes Settings → Driver settings (Driver app settings). Show only what drivers need in the field while keeping sensitive data minimal.
See: How do I see delivery & customer notes? · Configure what drivers see
EasyRoutes factors expected traffic conditions into its route optimization and ETA calculations, using live map and traffic data to sequence stops and estimate arrival times. As conditions or your stops change, you can re-optimize at any time and EasyRoutes recalculates the most efficient order. This works alongside options like time windows, toll avoidance, and stop priorities. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Route Options
EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.
Yes. Real‑time tracking is configurable. You can enable tracking for dispatcher visibility while keeping customer pages static, or allow a live pin to appear only as the driver approaches (configurable from 1 to 10 stops away). This setting is available on Premium/Enterprise plans across both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. Even though WooCommerce doesn’t have the same native integration as Shopify, once orders are imported into EasyRoutes they behave the same as any other order. This means customers can receive branded email or SMS notifications, along with live tracking links. This reduces “Where’s my order?” calls and improves the customer experience.
Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.
EasyRoutes automatically reads the delivery date and time window that a date picker writes onto each Shopify order — most often as order attributes (note attributes), and also from order tags. It recognizes common attribute names such as "Delivery Date," "Delivery Time," and "Order Due Time" used by popular apps, then surfaces them in the Delivery Date and Time Window columns for filtering and routing. Metafields aren't read directly; use Shopify Flow to copy them into an order attribute. This works the same whether data comes from Zapiet, Buunto, or another supported app.
See: How EasyRoutes works with your Shopify setup and third-party apps · Time Windows
No. Both products dispatch routes to the same EasyRoutes Delivery Driver app on iOS and Android. Drivers get identical navigation choices (Google/Apple/Waze), proof-of-delivery tools, barcode/driver tasks, and optional features like re-optimizing remaining stops or scheduled breaks — controlled by your admin settings. Any differences are admin-side only (e.g., Shopify-specific fields shown/hidden).
See: Delivery Driver app · Barcode scanning · Location tracking
Yes. A single EasyRoutes route can combine deliveries and pickups, so a driver can drop off orders and collect returns, empties, or reusable packaging on one trip. Add pickup stops alongside deliveries from Shopify orders, CSV/API imports, or manual stops; optimization sequences everything together, and each task is labeled for the driver in the app and on printed documents. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Pickup orders · Adding custom stops
Zapier is designed to be used without coding. To integrate EasyRoutes, you typically select “Webhooks by Zapier” as a trigger, paste a webhook URL into EasyRoutes, and then connect it to actions like sending an email or updating a spreadsheet. All steps are handled through a simple, click-based interface. This makes automation accessible to any team member, not just developers.
See: EasyRoutes Zapier
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.