Workflows allow you to automate many of the repetitive tasks that take up valuable time in your day-to-day delivery management. For example, if you typically log in each morning to create routes, assign them to drivers, and send customers notifications, Workflows can be set up to handle all of that automatically based on rules you define. This saves your dispatchers hours of work each week and helps eliminate mistakes, such as forgetting to notify a customer or leaving a route unassigned.
Automation also improves reliability — your drivers and customers can count on consistent, timely updates regardless of how busy your team is. In short, Workflows help standardize your operations so they run smoothly, even when volumes are high or resources are stretched thin.
See: Workflows Guide
EasyRoutes doesn't have a purpose-built haul-away field, but drivers can document a removal reliably. Add a required Driver Task — a checkbox "Old item removed," a text field for the item description, or a number field for quantity — that must be completed at the stop, and have the driver photograph the removed item as proof of delivery.
Task results and photos are stored with the stop and included in exports for your records. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Yes. You can translate and brand customer‑facing tracking pages and notifications so recipients see messages in their language. EasyRoutes displays order/customer fields as they are provided by your source system (e.g., Shopify), making it straightforward to serve multilingual buyers. This applies across EasyRoutes for Shopify and EasyRoutes for Web. Additionally, the EasyRoutes Delivery Driver mobile app supports automatic translations to French, Spanish, Dutch, and German on both iOS and Android devices.
See: Language options
Yes. Mark COD orders and include collection instructions in stop notes. Drivers can record payment received using notes and attach custom notes containing any COD amounts collected. Back at the office, export routes/stops to reconcile COD activity. This workflow is supported across EasyRoutes for Shopify and EasyRoutes for Web.
See: Cash on Delivery
Yes, when available. Expanding an Activity Feed entry and opening its details shows who initiated the event — a user’s email address (or Shopify user ID) or a driver’s name — along with the IP address and device details captured for that action. This makes the feed useful for tracing changes and for compliance review. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Activity Feed
Every minute of Time per stop is added to the running clock as the driver works down the route, so each stop's ETA reflects both travel time and the time spent delivering the stops before it. More realistic ETAs mean fewer missed windows and better customer notifications.
Service time also counts toward Max route duration: if adding stops would push a route past your cap, optimization splits the work into additional routes instead of overrunning. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Yes. Manual and imported stops can send the same email/SMS notifications as Shopify orders once configured. In EasyRoutes Settings → Customer notifications, enable templates under the Imported Orders sections and ensure each stop includes an email address and or phone number. Use tracking links to provide status and proof of delivery even when the source isn’t Shopify.
Once your BigCommerce orders are in EasyRoutes—whether through CSV, Zapier, or API—they can be used with Workflows to automate repetitive tasks. For example, you could build a Workflow that automatically creates and dispatches routes every morning for all BigCommerce orders tagged “Delivery.” This allows your BigCommerce operation to benefit from the same automation available to Shopify users.
See: Workflows Overview
Yes. Use EasyRoutes webhooks as Zap triggers to connect delivery events to apps like Google Sheets, Slack, Gmail, Twilio, HubSpot, and more. Common automations include updating a shared delivery log, notifying customer service when an attempt fails, or sending a custom message when proof of delivery posts. Zapier is supported for both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can surface proof of delivery (PoD) to customers. Enable PoD display on tracking pages and decide which delivery events should send links via email/SMS. When a driver completes a stop, PoD is attached to that stop and becomes available to customers according to your settings. Admins always see PoD in route and stop details for auditing or future reference.
Yes. EasyRoutes reads Shopify Local Delivery details (including delivery instructions from checkout) and adds them to the stop for drivers. If you maintain Pickup orders and want them represented on a route — for example, to stage curbside handoff or transfer to another location — you can include them with your store or pickup address so the task appears in sequence and on printed documents.
See: Where can I see delivery instructions from a Shopify Local Delivery order?
By default, CSV imports are static snapshots. To enable real-time updates, you can set up a Zapier workflow that pushes new or updated Wix orders into EasyRoutes automatically. Alternatively, use the API to sync live changes such as address edits or cancellations, ensuring drivers always have up-to-date information.
See: Zapier Guide
Zapier expands EasyRoutes by letting you connect with thousands of popular apps like Google Sheets, Slack, Gmail, and CRMs. You can set up automated workflows such as importing new orders into EasyRoutes, sending delivery updates to your team via Slack, or logging route data into spreadsheets for reporting. This no-code integration makes it easy to streamline operations without custom development.
From any route or the Orders page, click the + Add button under the map and choose Custom stop, then fill in the stop details with a valid address — EasyRoutes auto-fills matches from your Address Book as you type. Tick “Save to address book” to reuse a frequent stop later, and re-optimize if you’d like it slotted into the best position. It’s the same flow whether you’re on EasyRoutes for Shopify or EasyRoutes for Web.
See: Add a custom stop · Address Book
Yes. You can try any plan — including Premium features like real‑time driver tracking and notifications — for 14 days at no cost. Trials are available on both products (Shopify and Web). During the trial you can invite drivers, dispatch routes, and send tracking/PoD to validate the full workflow before choosing a tier and seat count.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. From the Routes page or an individual route, export CSV files containing stop information (customer name, address, contact fields), timing, driver assignments, and URLs to any proof of delivery items. Use these exports for customer service, accounting reconciliation, or analysis in spreadsheets and external tools.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
EasyRoutes automatically reads the delivery date and time window that a date picker writes onto each Shopify order — most often as order attributes (note attributes), and also from order tags. It recognizes common attribute names such as "Delivery Date," "Delivery Time," and "Order Due Time" used by popular apps, then surfaces them in the Delivery Date and Time Window columns for filtering and routing. Metafields aren't read directly; use Shopify Flow to copy them into an order attribute. This works the same whether data comes from Zapiet, Buunto, or another supported app.
See: How EasyRoutes works with your Shopify setup and third-party apps · Time Windows
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. Even though WooCommerce doesn’t have the same native integration as Shopify, once orders are imported into EasyRoutes they behave the same as any other order. This means customers can receive branded email or SMS notifications, along with live tracking links. This reduces “Where’s my order?” calls and improves the customer experience.
Yes. For contactless or leave-at-door drops, a driver can complete a stop without a signature by photographing where the order was left, capturing the GPS delivery location, and adding a note. Up to four photos, an automatic timestamp, and the location are stored with the stop as proof.
You can require specific proof — for example a photo — before a stop can be marked delivered, and show it on the customer's tracking page. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Proof of Delivery