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How do I import BigCommerce orders into EasyRoutes?

Export your orders from BigCommerce as a CSV and upload them into EasyRoutes for routing.

See: BigCommerce Import Guide

Can I add proof of delivery manually from my web browser?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

See: Manual Upload

Can I reverse the order of stops in a route?

Yes. Use the route’s actions menu to reverse the stop sequence, then save to recalculate ETAs.

See: Reverse a route

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

Does EasyRoutes integrate with BigCommerce?

Yes. You can connect BigCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

See: EasyRoutes for BigCommerce

Does EasyRoutes integrate with Wix?

Yes. You can connect Wix orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API. See: EasyRoutes for Wix

Can I use the Activity Feed for compliance audits?

Yes. The feed offers a timestamped, user‑attributed history of delivery events you can reference alongside CSV exports for formal audits.

See: Activity Feed · Export routes/stops

What fields should I map when importing from Xero?

Map fields like ContactName, SAAddressLine1, SAPostalCode, and InvoiceNumber. See: Xero Import Guide

Can I use the API to import external eCommerce orders?

Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

See: API Import

Does EasyRoutes support real-time updates for Squarespace orders?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Can I import orders from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

Does EasyRoutes for Web offer any third-party app or API integrations?

Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.

Can I combine BigCommerce orders with orders from other platforms?

Yes. EasyRoutes supports routing orders from multiple platforms together. See: BigCommerce Integration

Can I save frequent delivery zones?

Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.

See: Delivery Zones

How does EasyRoutes pricing work?

Pricing is based on plan tier plus the number of active driver seats; optional SMS is usage‑based. Scale seats up/down anytime.

See: Pricing · Pricing & Plans FAQ

Does EasyRoutes let me avoid tolls or u-turns?

Yes. Turn on settings to avoid toll roads and u‑turns from the Route Options panel. Enable these options before planning a route, or edit the route after creation and re‑optimize to see them reflected in your route.

See: Route Options

Can routes be re-optimized after creation?

Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.

See: Re‑optimize a route · Re‑ordering stops

Can EasyRoutes sync WooCommerce orders automatically?

Yes, with a custom Zapier integration or the EasyRoutes API.

See: Zapier Integration Guide

Can I track driver performance?

Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.

See: Analytics

Can I make proof of delivery required?

Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

See: Mandatory PoD

Can I balance stops evenly across several routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

See: Balance routes · How many routes?

How do I authenticate API requests?

Use an access token generated from your EasyRoutes account and include it with each request per the API Getting Started guide found in the EasyRoutes support portal.

See: API Getting Started

Can I manage recurring deliveries?

Yes. Automate with Workflows to create routes on a custom, recurring schedule, or duplicate prior routes and re‑use their settings/stops in just a few clicks.

See: Workflows · Duplicate routes

Can I use Workflows with Xero invoices?

Yes. Imported or synced Xero invoices can trigger Workflows in EasyRoutes. See: Workflows Overview

Can the API update route status?

Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.

See: API Getting Started · Routes API

How do I manage my active drivers?

You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.

See: Add a driver · Activate/deactivate drivers