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Does EasyRoutes integrate with BigCommerce?

Yes. You can connect BigCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

See: EasyRoutes for BigCommerce

How does billing work for an EasyRoutes plan subscription?

On EasyRoutes for Shopify, our plans work as subscription charges on your Shopify store. To learn more about subscription charges on your Shopify store, review this Shopify Help Center article.

On EasyRoutes for Web, we partner with Stripe for simplified billing. You have full control over your subscription through our customer billing portal.

See: Prorated plan changes · Usage-based SMS balance

How do drivers sign in to the app?

Drivers sign in with the phone number used when they were added as a driver. They’ll receive an SMS code and can then access assigned routes.

See: How do I sign in or sign up?

Does EasyRoutes require internet to run routes?

Planning and dispatching routes requires internet. Drivers can continue deliveries offline if their route was opened while connected, and updates to the route will sync when a connection is restored.

See: Offline Use

Does EasyRoutes integrate with WooCommerce?

Yes. You can connect WooCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

See: WooCommerce Import Guide

Can I group routes together for easier dispatching?

Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.

See: Route Groups

What types of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

Can I use the Activity Feed for compliance audits?

Yes. The feed offers a timestamped, user‑attributed history of delivery events you can reference alongside CSV exports for formal audits.

See: Activity Feed · Export routes/stops

Can I use EasyRoutes Workflows with BigCommerce orders?

Yes. Imported BigCommerce orders can trigger Workflows inside EasyRoutes. See: Workflows Overview

How many photos can be attached to a stop?

You can attach up to four delivery photos per stop, plus an e‑signature and driver notes, to document each delivery thoroughly.

See: Proof of Delivery

Does EasyRoutes integrate with accounting software?

Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.

See: Webhooks · Zapier Integration

Is the Activity Feed visible to drivers?

No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.

See: Activity Feed

What can I do with EasyRoutes’ Zapier integration?

You can use Zapier to connect EasyRoutes with 6,000+ apps, automate order imports, trigger notifications, and sync delivery data. See: EasyRoutes Zapier Page

Can drivers upload proof from their phone gallery?

Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.

See: Uploading from Gallery

Does EasyRoutes handle multiple depots?

Yes. Set specific start/end locations per route to represent different depots or driver home bases and plan accordingly.

See: Multiple locations/warehouses

How do I import Wix orders into EasyRoutes?

Yes. Export your Wix orders to CSV, then upload them into EasyRoutes. See: Wix Import Guide

What kinds of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

What real-time tracking data can I see as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

See: Real-Time Driver Location Tracking · Activity Feed

Can EasyRoutes sync WooCommerce orders automatically?

Yes, with a custom Zapier integration or the EasyRoutes API.

See: Zapier Integration Guide

Can I export activity feed data?

Not directly, as the Activity Feed is intended as a real-time stream of events for quick reference and attribution. Export related route/stop data (with timestamps and PoD links) to CSV for analysis or records.

See: Export routes/stops · Activity Feed

Can I assign multiple drivers to a single route?

No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.

See: Driver Assignment

How does EasyRoutes handle orders without a shipping address?

EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

Can the app work offline?

Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.

See: Offline Use

Does EasyRoutes support real-time updates for BigCommerce orders?

Yes, via Zapier or API integrations. See: Zapier Guide

Does EasyRoutes work with Shopify’s built-in notifications?

Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.

See: Delivery Notifications

How do I manage my active drivers?

You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.

See: Add a driver · Activate/deactivate drivers