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Can drivers update order statuses from the app?

Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.

See: Marking orders as Delivered

Can I make proof of delivery required?

Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

See: Mandatory PoD

Who should use EasyRoutes for Shopify?

EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem.  Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.

EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

Can I include proof of delivery on customer tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

See: Proof of Delivery · Order Tracking Pages

What fields should I map when importing from Xero?

Map fields like ContactName, SAAddressLine1, SAPostalCode, and InvoiceNumber. See: Xero Import Guide

Can I dispatch a route to a driver from EasyRoutes?

Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.

See: Dispatch / Share Routes · Driver Self‑Assign

How does EasyRoutes handle orders without a shipping address?

EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

How are same-day changes handled?

Add or remove stops on existing routes, then re‑optimize to refresh ETAs and send updates to the driver app. Changes can be made anytime during the day.

See: Add orders/stops · Re‑optimize routes

Do I need coding skills to connect BigCommerce with EasyRoutes?

No coding is required if you use Zapier or import via CSV file. For advanced customizations, API knowledge is helpful. See: API Guide

Can I use the Activity Feed for compliance audits?

Yes. The feed offers a timestamped, user‑attributed history of delivery events you can reference alongside CSV exports for formal audits.

See: Activity Feed · Export routes/stops

What export settings should I use in Squarespace?

Select “Pending” orders when exporting to CSV. See: Squarespace Import Guide

Can I track my drivers in real-time?

Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.

See: Real‑Time Tracking

Can EasyRoutes send notifications for Wix orders?

Yes. Customers receive branded email or SMS notifications with live tracking. See: Notifications Overview

Do I need a Premium plan to use the API?

Yes. API and webhooks are available on Premium and Enterprise plans.

See: API Guide · Pricing & Plans

Can I notify customers of delays with EasyRoutes?

Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.

See: Delivery Notifications

Will drivers get notified when assigned a route?

Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.

See: Dispatch Notifications

How does EasyRoutes handle orders without a shipping address?

Yes. EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

Do SMS usage fees, prorated monthly subscriptions, and driver seats function the same way on the Shopify and Web platforms?

Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.

See: SMS pricing · Pricing · Proration

Can multiple stores use a single EasyRoutes account?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.

See: Multiple Shopify stores

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

Can EasyRoutes integrate with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

Do I need coding skills to connect Wix with EasyRoutes?

No. Zapier offers a no-code option. API knowledge is only needed for advanced customizations. See: API Guide

Does EasyRoutes support different vehicle types or capacities when optimizing?

Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export

How does the free trial work?

Your 14-day free trial starts when you choose a paid plan for the first time. If you cancel anytime during your trial you won't be billed. If you continue, your subscription starts when your trial period ends.

See: Plans & pricing overview

Is EasyRoutes multilingual?

Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system. The mobile driver app supports automatic English, French, Spanish, Dutch, and German translations.

See: Is EasyRoutes available in my language?

Can I auto‑dispatch routes?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch