Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
Yes. EasyRoutes features customizable Vehicle Profiles for different vehicle types, as well as route capacities (e.g., item or weight limits) that can be assigned to a route so our route optimizer respects those limits. Route‑level capacity controls — such as Max items per route and Max weight per route — to prevent overloading a vehicle. Pair capacity settings with other constraints (including custom start/end locations, stop time intervals, and delivery time windows) and re‑optimize to reflect changes. For commercial navigation needs, export routes to GPX and load them onto Garmin devices that support truck‑aware routing.
See: Vehicle Profiles · Max items/weight per route · Commercial vehicles & GPX Export
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Yes. In both EasyRoutes for Shopify and EasyRoutes for Web you can keep route history tidy by archiving routes you no longer need to manage daily, or permanently delete them. Use the checkboxes to select desired routes from the Routes page, and use the actions menu to archive or delete. Archiving preserves stop records, proof of delivery (photos/signature/notes), and analytics, so you can still search and export later. Deleting removes the route from Route History — make sure to export any reports you need first.
Use filters on the Routes page to show active, completed, or archived runs when you’re reconciling a period.
See: How do I archive or delete routes from my route history?
Yes. Packing slips are configurable so teams can show the fields drivers or packers need. In EasyRoutes Settings → Packing Slips & Labels you can: include a logo, select variables (customer details, order items, notes), set text sizes, and tweak headers and helper text. Print slips directly from any route.
Note: Some variables are only available when printing one slip per stop vs. one per item. Adjust your preference in the Print Preview if you need item-level detail.
Yes. EasyRoutes supports Squarespace orders through multiple integration methods. The simplest way is exporting orders from your Squarespace dashboard to CSV and importing them into EasyRoutes. For automation, you can connect Squarespace with Zapier to send orders directly into EasyRoutes, or build custom workflows with the EasyRoutes API. This ensures Squarespace merchants can take advantage of the same delivery optimization and tracking tools available to other platforms.
Yes. Once your Wix orders are inside EasyRoutes, you can use them in Workflows to automate common delivery tasks. For example, you could create a Workflow that builds a new delivery route every afternoon using all Wix orders tagged as “Local Delivery” and automatically dispatches them to drivers. This helps you scale delivery operations with minimal manual effort.
See: EasyRoutes Workflows
Workflows allow you to automate many of the repetitive tasks that take up valuable time in your day-to-day delivery management. For example, if you typically log in each morning to create routes, assign them to drivers, and send customers notifications, Workflows can be set up to handle all of that automatically based on rules you define. This saves your dispatchers hours of work each week and helps eliminate mistakes, such as forgetting to notify a customer or leaving a route unassigned.
Automation also improves reliability — your drivers and customers can count on consistent, timely updates regardless of how busy your team is. In short, Workflows help standardize your operations so they run smoothly, even when volumes are high or resources are stretched thin.
See: Workflows Guide
Yes. From EasyRoutes Settings → Driver settings, enable the options to let drivers reorder stops and re‑optimize the remaining sequence when plans change (traffic, customer requests). Re‑optimization recalculates the fastest order for what’s left, while respecting your route constraints (time windows, priorities). Admins can still edit routes from the web at any time.
See: How do I re‑optimize remaining stops? · Re‑ordering stops
Analytics reports are viewed in the dashboard and exported on demand — open any breakdown and use Export to copy the data or download a CSV. There isn’t a built-in scheduler that emails recurring reports automatically. If you need that, you can export on a cadence yourself, or use the EasyRoutes API and webhooks (with a tool like Zapier) to pull delivery data into your own reporting. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Manual CSV imports work well for smaller batches, but to achieve automatic syncing, you can use Zapier or the EasyRoutes API. For example, create a Zap that triggers whenever a new BigCommerce order is placed and sends it directly to EasyRoutes. Or, for more advanced use cases, use the API to integrate real-time order creation and updates.
See: Zapier Integration
By default, CSV imports are static snapshots. To enable real-time updates, you can set up a Zapier workflow that pushes new or updated Wix orders into EasyRoutes automatically. Alternatively, use the API to sync live changes such as address edits or cancellations, ensuring drivers always have up-to-date information.
See: Zapier Guide
EasyRoutes doesn’t provide a native accounting app, but it connects cleanly via exports and integrations. Export route/stop CSVs for reconciliation, or use the Routes API and webhooks to sync delivery events (e.g., Delivered, Attempted) to tools like QuickBooks, Xero, or an ERP. Zapier can automate common tasks — posting mileage, closing jobs, or notifying finance of COD deliveries — without complicated code.
See: EasyRoutes Webhooks · Integrate with Zapier · Export routes/stops
Yes. Use Delivery Analytics to review outcomes by driver — completed vs. missed stops, average delivery time, and overall success rate — over a selected period. Filter to focus on a single driver or compare across the team. For detailed investigations, open routes to see timestamps and proof of delivery, or export results for use in external tools.
See: Delivery Analytics
Yes. Fulfilling an order from EasyRoutes creates a Shopify fulfillment that includes the EasyRoutes tracking number and URL. Customers see the link on the order status page and in applicable Shopify notifications. If templates were heavily customized, you may need to ensure the standard tracking snippet is present.
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
No. Both products dispatch routes to the same EasyRoutes Delivery Driver app on iOS and Android. Drivers get identical navigation choices (Google/Apple/Waze), proof-of-delivery tools, barcode/driver tasks, and optional features like re-optimizing remaining stops or scheduled breaks — controlled by your admin settings. Any differences are admin-side only (e.g., Shopify-specific fields shown/hidden).
See: Delivery Driver app · Barcode scanning · Location tracking
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
When a delivery can't be completed, the driver marks the stop Attempted and selects a reason (customer unavailable, access denied, refused, and more), capturing proof of the attempt. To redeliver, use Send to another route to move the stop onto a new or later route — as a fresh stop, or as a copy that preserves the original's history.
This keeps failed stops from getting lost and lets you batch redeliveries into the next run. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Mark an order as Attempted · Send orders to another route
Yes. Creating a fulfillment from EasyRoutes writes the EasyRoutes tracking number and URL to the Shopify order, so customers and support teams can track delivery progress. The link also appears in Shopify’s order status page and, when enabled, in Shopify or EasyRoutes notification emails/SMS. Tracking remains accessible even after routes are archived.
While there isn’t a separate public sandbox, you can safely test in a non‑production environment. Create a test shop (Shopify) or an EasyRoutes for Web workspace with sample data, generate a dedicated API token, and point webhooks to staging URLs. Use draft orders or manual stops that contain your own contact info so notifications and tracking tests go only to your team. When your flows are validated, switch credentials and endpoints to production.
Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.
For extended-handling stops, increase the Time per stop or the individual stop's service time so ETAs and Max route duration account for the extra work. For two-person deliveries, note that a route is assigned to a single driver account, so you'd staff that route's vehicle with a crew operationally rather than assigning two driver logins to one route.
Driver Tasks can capture crew-specific steps at the stop. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Route Options · Driver Tasks
When a driver captures an e‑signature, customers see an indicator and timestamp on the tracking page confirming that the order was signed for. The signature image is stored with the stop for internal use (support, audits) and can be accessed by admins; it is not shown directly to customers to protect privacy.
See: Proof of Delivery