Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Analytics updates as delivery events are recorded. Refresh the Analytics page to see the latest numbers; event details also appear in each route’s Activity Feed.
See: Delivery Analytics · Activity Feed
Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.
See: Real-Time Driver Location Tracking · Pricing & Plans FAQ
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
See: Adding Custom Stops
Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.
We recommend using a test store or non‑production data for integration testing — e.g., draft orders or manual stops with your own contacts — before pushing to production.
See: API Getting Started
Activity Feed data is retained for the lifetime of your EasyRoutes account unless it’s removed as part of data deletion. Use route/stop exports when you need a file copy.
See: Activity Feed
Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.
Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.
See: Manual Upload
Yes. Use the same Print flow and choose your OS/browser’s Save as PDF, or generate a route PDF for digital sharing.
Drivers sign in with the phone number used when they were added as a driver. They’ll receive an SMS code and can then access assigned routes.
Edit a driver’s name, phone, or profile from the Drivers & Vehicles tab in your EasyRoutes navigation menu. Drivers can also update their profile name in the mobile app.
See: Editing Driver Info
Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.
Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.
See: Analytics Reports
EasyRoutes for Shopify is embedded in the Shopify Admin — team members with Shopify access can open EasyRoutes from the admin navigation or search. EasyRoutes for Web uses a standalone login; admins can invite additional users to collaborate with specific permissions. Both products let you control who can plan routes, dispatch, and manage drivers.
See: Getting started · Add collaborators
Dispatchers use the web app. EasyRoutes for Shopify is accessible inside the Shopify mobile app; EasyRoutes for Web runs in any mobile browser for on‑the‑go monitoring.
Planning and dispatching routes requires internet. Drivers can continue deliveries offline if their route was opened while connected, and updates to the route will sync when a connection is restored.
See: Offline Use
Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.
Yes. Add your logo, choose which order fields appear, and adjust layout and font sizing from EasyRoutes Settings → Packing Slips & Labels. Options are available in both Shopify and Web.
Yes. When a route is dispatched and assigned, the driver receives a push notification with a shortcut into the route (requires notification permission).
See: Route Dispatch
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.
Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Drivers must grant Always (iOS) / Allow all the time (Android) location access and enable Precise location. Background location must remain on for the EasyRoutes Delivery Driver app.
You can change your plan at any time in your EasyRoutes settings by following the instructions in this EasyRoutes help article. Any active drivers you have on your current plan will also be changed to the new plan's monthly price.
Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.
See: SMS pricing · Pricing · Proration
Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.
See: Real‑Time Tracking
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.
Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).
See: Zapier Integration
EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem. Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.
EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.
Both products include the same core planning and optimization experience—map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify’s native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren’t available on EasyRoutes for Web. Some automation tools are Shopify-only.
See: Notifications (Shopify + Web) · Order automation (Shopify-only)
Yes. Copy an existing route so you can reuse its stops and settings, adjust the schedule/driver, and re‑optimize for use on subsequent delivery days.
See: Edit Routes
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
See: Adding a Driver
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Your 14-day free trial starts when you choose a paid plan for the first time. If you cancel anytime during your trial you won't be billed. If you continue, your subscription starts when your trial period ends.
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. Bulk print all packing slips for a route in one action: open the route, click Print, check Packing slips, and print or download directly.
See: Bulk Printing · Packing Slips
Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.
Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.
See: API Getting Started
Yes. Live driver location on tracking pages is optional - keep it internal or show it to customers when their driver is 1–10 stops away.
Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.
Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.
See: Webhooks & Zapier
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system.
Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.
See: Driver Self‑Assign
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.
Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices (batching, webhooks).
See: API Getting Started
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.
See: Route Groups
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes. EasyRoutes for Shopify and EasyRoutes for Web include a 14‑day free trial on any tier, so you can test our advanced features before subscribing.
See: Plans & Pricing
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.
Yes. Export routes/stops to CSV to get timestamps and URLs to proof items for archiving or analysis. Pair with Analytics for summary trends.
Yes. Turn on settings to avoid toll roads and u‑turns from the Route Options panel. Enable these options before planning a route, or edit the route after creation and re‑optimize to see them reflected in your route.
See: Route Options
Tracking pages show that a signature was collected and when; for security purposes, the actual signature image isn’t displayed publicly but is retained internally for reference.
See: Proof of Delivery
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
See: Real-Time Driver Location Tracking · Order Tracking Pages
Yes. EasyRoutes supports global address lookup and mapping for most countries; some features may vary by region. Review our current list of unsupported regions before launching.
Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Yes. Add/remove stops, drag‑and‑drop stops to reorder them, change drivers or schedules, and re‑optimize at any time.
See: Edit Routes
Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.
Yes. Automate with Workflows to create routes on a custom, recurring schedule, or duplicate prior routes and re‑use their settings/stops in just a few clicks.
See: Workflows · Duplicate routes
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the onboarding checklist to reach your “aha” moment fast.
See: Getting Started
Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.
Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).
See: Zapier Integration
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
No. Subscriptions are month‑to‑month; upgrade/downgrade at any time and charges are prorated when your plan changes.
See: Prorated billing
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.
See: Start/End Locations
The Activity Feed is a real‑time, account‑wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).
See: Activity Feed
Direct file attachments aren’t supported, but you can add detailed notes to each stop for driver and planner reference.
See: Custom Notes
Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.
Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.
Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.
When you update stop statuses in EasyRoutes (Ready/Out for Delivery, Delivered, Attempted), we create or update Shopify fulfillments and attach the tracking link; notifications follow your settings configuration.
See: Items & Fulfillments
Yes. We provide step‑by‑step help docs, videos, and email support during business hours; Enterprise receives priority onboarding and dedicated support.
See: Getting Started · Support Portal
Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.
See: Webhooks & Zapier
Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.
See: Start/End Locations
Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.