Yes. Integrate EasyRoutes with your existing stack in two ways: (1) programmatically via the Routes API to import stops, create/dispatch routes, and update status; and (2) event‑driven with webhooks and Zapier to push delivery events into Sheets, Slack, email, ERPs/CRMs, or custom endpoints. These options are available for both EasyRoutes for Shopify and EasyRoutes for Web.
See: API Getting Started Guide · Integrate webhooks with Zapier
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. In both EasyRoutes for Shopify and EasyRoutes for Web you can keep route history tidy by archiving routes you no longer need to manage daily, or permanently delete them. Use the checkboxes to select desired routes from the Routes page, and use the actions menu to archive or delete. Archiving preserves stop records, proof of delivery (photos/signature/notes), and analytics, so you can still search and export later. Deleting removes the route from Route History — make sure to export any reports you need first.
Use filters on the Routes page to show active, completed, or archived runs when you’re reconciling a period.
See: How do I archive or delete routes from my route history?
No coding is required if you use Zapier, which allows you to set up automations like sending new Wix orders into EasyRoutes with just a few clicks. For businesses needing deeper control, the EasyRoutes API allows developers to build integrations for syncing fulfillments, handling custom workflows, or connecting to other back-office systems.
See: EasyRoutes API Guide
Yes. From the Analytics page, pick your time period (e.g., last 7/30 days or a custom range) and optionally filter by driver. Use the Export option to download a CSV for spreadsheets or external tools, or use Print to generate a PDF summary. CSV exports preserve the filters you applied so downstream reports match what you saw in EasyRoutes.
Exports are available in both EasyRoutes for Shopify and EasyRoutes for Web. If you need more granular, stop‑level records, combine Analytics with route exports from the Routes page.
When you plan a route with the Delivery zones option enabled, only orders that fall inside the selected zone’s boundary are added. Any orders outside the boundary are held back for review rather than dropped, so nothing gets lost — you can route them separately, assign them to another zone, or handle them manually. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones
Yes. Once invoices are imported into EasyRoutes, customers linked to those invoices can receive branded notifications via email or SMS, complete with live tracking links. This improves delivery transparency and reduces customer inquiries.
See: EasyRoutes for Xero
Yes. Configure a start location (e.g., your store, a local warehouse, or a driver's home base) and an end location (e.g., a depot, final stop, or loop back to the route's start location) on each route. These points are included in optimization and time estimates, so drivers see realistic drive times and customers receive accurate ETAs. You can set defaults in Route Options, then override per route as needed. For multi‑warehouse operations, create routes that begin near each inventory location to reduce deadhead driving. In both EasyRoutes for Shopify and EasyRoutes for Web, you can adjust these locations after route creation and re‑optimize to update the sequence and times.
See: Start/End Locations
Yes. Enable the Rescheduled template in Customer notifications and customize its message and variables (new date, time window, tracking link). When you reschedule a stop to a new day or route, you can send the updated notification so the customer isn't left guessing — and a Missed Delivery notice can go out automatically when a stop is marked Attempted.
Notifications work over email and SMS for both Shopify orders and imported or manual stops, across EasyRoutes for Shopify and EasyRoutes for Web.
If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
EasyRoutes focuses on structured stop data rather than storing arbitrary files at a stop. To share extra information (e.g., gate codes, loading dock instructions, external document links), use the stop notes fields. Notes appear on the route, in the driver app, and on printed manifests if enabled, keeping critical context with the stop.
See: Driver/Stop Notes
Importing WooCommerce orders is straightforward. Using a plugin like WebToffee, you can export orders from your WooCommerce dashboard in CSV format. Once exported, you simply drag and drop the CSV file into EasyRoutes. The system will map fields like customer name, address, and quantity automatically, and you can confirm or adjust mappings before creating optimized delivery routes. This makes it easy to bring WooCommerce data into your delivery workflow.
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Yes. From Proof of Delivery settings, you can force one or more PoD elements to be collected before drivers can complete a stop. Choose the combinations that fit your workflow — e.g., require a photo for attempted stops, or require e‑signatures for only completed stops. These rules apply in EasyRoutes for Shopify and EasyRoutes for Web, and can include Attempted stops.
See: Make PoD Required
Yes. EasyRoutes Delivery Driver supports low‑connectivity scenarios. Have drivers open or refresh the route while connected to preload stops and attachments. If signal drops, they can continue navigating (via their chosen maps app), mark stops delivered/attempted, and capture photos/signatures. The app queues events locally and syncs them back to EasyRoutes as soon as the device reconnects, updating ETAs and tracking automatically.
See: Can I use EasyRoutes Delivery Driver without a connection?
Yes. Set a scheduled start date and time when creating or editing a route. EasyRoutes will use that schedule — plus stop time intervals and any delivery time windows — to calculate ETAs for every stop. Customers can receive their individual ETAs via branded tracking pages and optional email/SMS notifications. If plans change, simply edit the route's schedule, re‑optimize the route, and ETAs will update automatically.
EasyRoutes uses a flexible, seat‑based model. Choose a plan (Standard, Premium, Enterprise) and activate the number of driver seats you need; you’re billed only for active seats. You can adjust seats or change tiers at any time, and SMS messaging — if enabled — is charged per message segment. Both EasyRoutes for Shopify and EasyRoutes for Web use the same pricing model.
See: Pricing · Pricing & Plans FAQ
Analytics reflects new data shortly after drivers complete or update stops in the EasyRoutes Delivery Driver app. Because updates depend on device connectivity and permissions, you may see a brief delay if a driver is offline; once the device reconnects, metrics catch up automatically. For the most granular timeline, open the route and review the Activity Feed, which lists each delivery event as it occurred.
This live‑update behaviour applies to both EasyRoutes for Shopify and EasyRoutes for Web. If numbers look stale, refresh the page or adjust your date/driver filters and try again.
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Every route has a driver‑friendly manifest in the EasyRoutes Delivery Driver mobile app, and a printable version from the web. Use any route’s Print menu to generate a compact summary, packing slips/labels, and an optional inventory list. Print for clipboards or Save as PDF for digital sharing. Works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Once Xero invoices are imported into EasyRoutes (via CSV, Zapier, or API), you can use them with EasyRoutes Workflows. For example, you could build a Workflow that automatically creates delivery routes every morning from all paid invoices and dispatches them to drivers. This saves time and ensures consistency.
See: Workflows Overview
Yes. From the Routes page or an individual route, export CSV files containing stop information (customer name, address, contact fields), timing, driver assignments, and URLs to any proof of delivery items. Use these exports for customer service, accounting reconciliation, or analysis in spreadsheets and external tools.
Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.
Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.
This also eliminates the need for dispatchers to constantly refresh EasyRoutes or manually select new orders. By ensuring routes are always up-to-date with the latest order data, Workflows help reduce delays, prevent missed deliveries, and keep your delivery operation moving smoothly.
Yes. EasyRoutes allows you to centralize deliveries across multiple platforms. You can import invoices from Xero alongside Shopify, WooCommerce, BigCommerce, or Squarespace orders, then optimize routes across all of them in one place.
See: EasyRoutes for Xero