Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
SMS delivery notifications use usage-based pricing by recipient country and message length. Costs are per segment (e.g., a U.S. segment is $0.043 USD). Longer messages or those with emojis/Unicode may use multiple segments. You fund a prepaid SMS balance and can enable auto-top-ups so notifications continue without interruption.
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Yes. You can operate from several depots in both EasyRoutes for Shopify and EasyRoutes for Web. For each route, define the start and end locations (a store, local warehouse, or driver’s home base). Filter orders by zone or location tags, build multiple routes, and monitor all drivers together via Route Groups. Printed documents and ETAs reflect different depot travel times automatically.
Yes. With Premium or Enterprise plans, turn on live tracking from EasyRoutes Settings → Driver settings. You’ll see a live GPS pin, breadcrumb path, current/next stop, and real‑time status updates on each route’s Tracking tab. Ensure drivers grant Always/Precise location permissions in the Delivery Driver app. Route Groups let you monitor multiple drivers at once.
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. Use the Delivery Zones tool to outline one or more areas on the map, then filter/select orders within those zones to build your route quickly. Zones help planners batch by neighbourhood or service area and pair well with other filters like tags or dates. Once configured, zones are stored permanently to standardize your daily workflow when planning for the same areas.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
You don’t need to code to connect BigCommerce with EasyRoutes. Zapier provides an easy no-code path to automate order syncing. For teams that need more complex, real-time integrations, the EasyRoutes API allows developers to customize imports, fulfillments, and route triggers. This gives you flexibility to choose between no-code and developer-driven solutions. See: API Getting Started
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
Yes. Even though WooCommerce doesn’t have the same native integration as Shopify, once orders are imported into EasyRoutes they behave the same as any other order. This means customers can receive branded email or SMS notifications, along with live tracking links. This reduces “Where’s my order?” calls and improves the customer experience. See: EasyRoutes for WooCommerce
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. You can generate packing slips for each stop from the route’s Print menu. Choose Packing slips to produce slips in route order, then print or save as PDF for digital handoff. Customize content (logo, variables, formatting) from EasyRoutes Settings → Packing Slips & Labels.
EasyRoutes for Shopify: Use the built-in Print Preview, or send orders to Shopify’s Order Printer/Order Printer Pro for custom templates (Order Printer Pro supports route order).
EasyRoutes for Web: Use the same Print Preview and Settings controls directly in the web app.
If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Yes. EasyRoutes maintains a route history so you can review previous runs, proof of delivery, and timing information on either EasyRoutes product (Shopify and Web). Use the Routes page to filter by status (unstarted/in progress/completed/archived) and date. Open any route to view stop details and the Activity Feed particulars for that route. You can also export route/stop data for period‑end reporting or audits.
If you don’t see older orders on the Orders page, adjust the Show orders from the last window in Settings; this does not affect existing route history.
Zapier includes ready-to-use templates to help you get started quickly. Examples include sending Gmail alerts when a stop is delivered, creating rows in Google Sheets when a route updates, or updating project management tools like Trello with delivery status. These templates save setup time and let you deploy automations in just a few clicks. See: EasyRoutes Zapier Templates
No. The Activity Feed is an internal operations log available to EasyRoutes admins and dispatchers. Drivers use the EasyRoutes Delivery Driver app to view assigned routes, update stop statuses, and capture proof of delivery; these events will appear in the Activity Feed for admins, but drivers do not access the account‑wide feed. This separation keeps internal data and audit trails restricted to management.
See: Activity Feed
Yes. Mark COD orders and include collection instructions in stop notes. Drivers can record payment received using notes and attach custom notes containing any COD amounts collected. Back at the office, export routes/stops to reconcile COD activity. This workflow is supported across EasyRoutes for Shopify and EasyRoutes for Web.
See: Cash on Delivery
Yes. From the Routes page or an individual route, export CSV files containing stop information (customer name, address, contact fields), timing, driver assignments, and URLs to any proof of delivery items. Use these exports for customer service, accounting reconciliation, or analysis in spreadsheets and external tools.
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.