Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).
See: Zapier Integration
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Yes. Filter by delivery date, zone, status, location (ZIP/postal code, city, country, custom zones) and more criteria to select only the orders you need.
See: Order Filters
Yes. Add PoD image URLs to Shopify’s Delivered/Missed templates so customers receive photo links in standard Shopify emails.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.
Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.
See: Webhooks & Zapier
Yes. Choose which events trigger email/SMS — Ready, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery — and optionally Scheduled/Rescheduled.
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Yes. Export routes/stops to CSV to get timestamps and URLs to proof items for archiving or analysis. Pair with Analytics for summary trends.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.
Yes. Any Shopify order (including wholesale and/or B2B) can be added to routes as long as it contains a shipping address. You can also correct addresses - or add one to stops without - prior to routing.
Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.
See: Mandatory PoD
Planning and dispatching routes requires internet. Drivers can continue deliveries offline if their route was opened while connected, and updates to the route will sync when a connection is restored.
See: Offline Use
Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.
See: API Getting Started · Routes API
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.
See: API Getting Started · Routes API
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.
Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.
See: Driver Self‑Assign
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
See: Adding Custom Stops
Not directly, as the Activity Feed is intended as a real-time stream of events for quick reference and attribution. Export related route/stop data (with timestamps and PoD links) to CSV for analysis or records.
See: Export routes/stops · Activity Feed
Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.
Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.
See: Proof of Delivery
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.
See: Analytics
Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.
See: Cash on Delivery
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
See: Managing Seats
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.
See: Export routes/stops
Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.
Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.
Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Yes. Manage deliveries for multiple depots/warehouses from one account. Create routes with different start/end locations and assign drivers per hub.
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Yes. EasyRoutes for Web lets you plan and manage deliveries without a Shopify store. Import orders by CSV/API/webhooks or add manual stops.
See: Apps & Integrations
Pricing is based on plan tier plus the number of active driver seats; optional SMS is usage‑based. Scale seats up/down anytime.
See: Pricing · Pricing & Plans FAQ
Edit a driver’s name, phone, or profile from the Drivers & Vehicles tab in your EasyRoutes navigation menu. Drivers can also update their profile name in the mobile app.
See: Editing Driver Info
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
See: Adding a Driver
Events include route creation/updates, dispatch, driver assignments, stop status changes (Out for Delivery/Delivered/Attempted), and proof‑of‑delivery uploads.
See: Activity Feed Events
Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.
See: API Getting Started
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.
See: SMS Notifications · SMS Pricing
Yes. Route and stop history is retained across the lifetime of your subscription, and can be searched and exported whenever needed. Filter by status/date from the Routes page.
Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system.
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
EasyRoutes for Shopify is embedded in the Shopify Admin — team members with Shopify access can open EasyRoutes from the admin navigation or search. EasyRoutes for Web uses a standalone login; admins can invite additional users to collaborate with specific permissions. Both products let you control who can plan routes, dispatch, and manage drivers.
See: Getting started · Add collaborators
Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.
Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.
See: Re‑optimize · Dispatch
Yes. Use the route’s actions menu to reverse the stop sequence, then save to recalculate ETAs.
See: Reverse a route
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the onboarding checklist to reach your “aha” moment fast.
See: Getting Started
Your 14-day free trial starts when you choose a paid plan for the first time. If you cancel anytime during your trial you won't be billed. If you continue, your subscription starts when your trial period ends.
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found on the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.
Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.
See: Start/End Locations
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. Print route summaries, packing slips/labels, and inventory lists from the route’s Print menu, or save as PDF for digital sharing.
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
We recommend using a test store or non‑production data for integration testing — e.g., draft orders or manual stops with your own contacts — before pushing to production.
See: API Getting Started
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
EasyRoutes is a delivery management and route optimization platform for merchants, local delivery teams, and logistics operators. It helps you plan routes, dispatch to drivers, track progress in real time, and notify customers. Works with Shopify and integrates with other e-commerce platforms via EasyRoutes for Web.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Add or remove stops on existing routes, then re‑optimize to refresh ETAs and send updates to the driver app. Changes can be made anytime during the day.
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.
See: API Getting Started · Routes API
Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.
See: Offline Use
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. When a route is dispatched and assigned, the driver receives a push notification with a shortcut into the route (requires notification permission).
See: Route Dispatch
Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.
See: Analytics Reports
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Yes. Print Packing labels from the route’s Print menu. Choose one label per stop or per item (package), then customize variables and size. Available in both EasyRoutes for Shopify and Web (paid plans).
See: Label Printing
SMS messaging rates are determined by the country of the recipient, and are billed on a per-segment basis.
Yes. EasyRoutes supports global address lookup and mapping for most countries; some features may vary by region. Review our current list of unsupported regions before launching.
Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.