Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
Yes. The Analytics dashboard summarizes delivered vs. missed (attempted) stops so you can monitor delivery success across time or by driver. Use this report to identify recurring issues (e.g., address problems or access constraints) and to validate improvements after workflow changes.
For context on individual failures, open the underlying routes or stops to review notes and proof‑of‑delivery entries. You can also export the analytics view as CSV for further analysis or sharing with stakeholders.
See: Analytics Reports
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
Yes. Mark COD orders and include collection instructions in stop notes. Drivers can record payment received using notes and attach custom notes containing any COD amounts collected. Back at the office, export routes/stops to reconcile COD activity. This workflow is supported across EasyRoutes for Shopify and EasyRoutes for Web.
See: Cash on Delivery
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
By connecting WooCommerce to EasyRoutes, you unlock the full delivery management suite: optimized multi-stop routes, live driver tracking, branded notifications, proof of delivery (photos, notes, signatures), and analytics dashboards. This transforms WooCommerce from a simple order-taking tool into a complete last-mile delivery platform. Whether you’re handling 10 deliveries a week or 1,000, EasyRoutes scales with your business and improves customer satisfaction.
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Yes. Even though WooCommerce doesn’t have the same native integration as Shopify, once orders are imported into EasyRoutes they behave the same as any other order. This means customers can receive branded email or SMS notifications, along with live tracking links. This reduces “Where’s my order?” calls and improves the customer experience. See: EasyRoutes for WooCommerce
Yes. Aggregate missed vs. completed counts appear in Analytics, and when a stop cannot be completed, the driver can select or enter a reason in the mobile app. Those reasons are recorded on the stop and visible to admins for follow‑up. Reviewing these notes helps you spot patterns — like frequent access issues at certain buildings — and take corrective action.
Use Analytics to quantify the impact over time, then drill into routes and stops to see the exact explanations and any attached proof (photos/notes). This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
You can upgrade or downgrade anytime from EasyRoutes Settings. Plan changes take effect immediately and we’ll prorate charges/credits for the remainder of your current cycle. If you also adjust the number of driver seats, those changes are prorated as well. Billing is handled via Shopify (EasyRoutes for Shopify) or Stripe (EasyRoutes for Web), depending on your product.
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Customizable delivery status notifications (both email and SMS), order tracking pages including delivery ETAs, real-time driver location tracking, and Proof of Delivery (photos, eSignature, driver note, delivery GPS location) are all broadly supported on both EasyRoutes for Shopify and EasyRoutes for Web.
Customers receiving deliveries via either platform will benefit from the same user experience, tailored to meet your brand’s standards.
See: Tracking pages · Delivery notifications · Proof of Delivery
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Yes. In EasyRoutes for Shopify you can choose between EasyRoutes’ customizable notifications and Shopify’s built‑in notifications. When using Shopify templates, EasyRoutes maps delivery events (e.g., Out for Delivery, Delivered; Missed Delivery for Local Delivery) to Shopify’s corresponding notifications and attaches the tracking link on fulfillment. To prevent double‑sending, review Shopify’s notification settings and disable overlapping templates when EasyRoutes emails/SMS are enabled.
Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.
This also eliminates the need for dispatchers to constantly refresh EasyRoutes or manually select new orders. By ensuring routes are always up-to-date with the latest order data, Workflows help reduce delays, prevent missed deliveries, and keep your delivery operation moving smoothly.
The Activity Feed itself isn’t exported as a single file, but you can export route and stop data that reflect the same underlying events. From the Routes page, export a date range (or open a specific route) to download CSVs containing stop details, completion timestamps, driver info, and links to proof of delivery. Use the feed to identify the timeframe or routes you need, then export those records directly.
While there isn’t a separate public sandbox, you can safely test in a non‑production environment. Create a test shop (Shopify) or an EasyRoutes for Web workspace with sample data, generate a dedicated API token, and point webhooks to staging URLs. Use draft orders or manual stops that contain your own contact info so notifications and tracking tests go only to your team. When your flows are validated, switch credentials and endpoints to production.
Yes. Manual and imported stops can send the same email/SMS notifications as Shopify orders once configured. In EasyRoutes Settings → Customer notifications, enable templates under the Imported Orders sections and ensure each stop includes an email address and or phone number. Use tracking links to provide status and proof of delivery even when the source isn’t Shopify.
EasyRoutes uses a flexible, seat‑based model. Choose a plan (Standard, Premium, Enterprise) and activate the number of driver seats you need; you’re billed only for active seats. You can adjust seats or change tiers at any time, and SMS messaging — if enabled — is charged per message segment. Both EasyRoutes for Shopify and EasyRoutes for Web use the same pricing model.
See: Pricing · Pricing & Plans FAQ
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. You can integrate EasyRoutes with ERPs, CRMs, WMS, and custom apps using our API and webhooks. Typical use cases include importing stops from non‑Shopify channels, syncing delivery status and proof‑of‑delivery back to your system of record, and powering external analytics collection. The same platform supports both EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes is built for dynamic operations. When an order changes or a new request arrives, open the active route, add or remove stops, and click Re‑optimize to calculate the best new sequence for the remaining stops. ETAs and the driver’s stop list update immediately in the mobile app. If needed, move stops between routes to balance workloads, then re‑optimize each route.
Customer tracking pages and notifications reflect the new schedule so recipients stay informed.
See: Adding orders or stops to routes · Re‑optimizing routes
EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.
Yes. From any route you can dispatch to a specific driver, or share a route link that allows self‑assignment by your driver pool. Assigned drivers receive the route in the EasyRoutes Delivery Driver app (iOS/Android) with turn‑by‑turn directions via their preferred navigation app. For busy days, combine dispatch with Route Groups to release multiple routes at once and monitor progress on a single screen. This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
See: How do I dispatch / share routes? · Route Dispatch Links / Driver Self‑Assign
Yes. Once invoices are imported into EasyRoutes, customers linked to those invoices can receive branded notifications via email or SMS, complete with live tracking links. This improves delivery transparency and reduces customer inquiries. See: EasyRoutes for Xero