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Can I customize driver permissions?

Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.

See: Driver Visibility · Driver‑side Re‑optimize

Does EasyRoutes support real-time updates for Wix orders?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

How do I add a driver to EasyRoutes?

Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.

See: Adding a Driver

Are there API rate limits?

Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices (batching, webhooks).

See: API Getting Started

How many photos can be attached to a stop?

You can attach up to four delivery photos per stop, plus an e‑signature and driver notes, to document each delivery thoroughly.

See: Proof of Delivery

Can I print packing slips in bulk?

Yes. Bulk print all packing slips for a route in one action: open the route, click Print, check Packing slips, and print or download directly.

See: Bulk Printing · Packing Slips

How secure is EasyRoutes?

We use industry‑standard security: encryption in transit and at rest, scoped access, and secure billing via Shopify or PCI‑compliant processors. Data is used only to provide the service and is never disclosed to third parties.

See: Privacy Policy

Can I dispatch routes automatically?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Can I combine Xero invoices with orders from other platforms?

Yes. EasyRoutes supports mixing Xero invoices with Shopify, WooCommerce, and more to create delivery routes. See: Xero Integration

How does EasyRoutes optimize my delivery routes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101

Does EasyRoutes have an API?

Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.

See: API Getting Started · Routes API

How do I manage my active drivers?

You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.

See: Add a driver · Activate/deactivate drivers

Can EasyRoutes integrate with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

How do I manage my active drivers?

You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.

See: Add a driver · Activate/deactivate drivers

Does EasyRoutes support different vehicle types or capacities when optimizing?

Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export

What data does Delivery Analytics provide?

Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

See: Delivery Analytics

Can I re-optimize a route after creating it?

Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.

See: Re‑optimize a route · Re‑ordering stops

Does EasyRoutes keep a history of my past routes?

Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.

See: See old orders or routes

Can I print packing slips for each stop on a route?

Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.

See: Printing Packing Slips

Can I manage recurring deliveries?

Yes. Automate with Workflows to create routes on a custom, recurring schedule, or duplicate prior routes and re‑use their settings/stops in just a few clicks.

See: Workflows · Duplicate routes

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

Does EasyRoutes store customer data?

Yes — securely and for delivery operations only. Data handling follows our Privacy Policy; we don’t sell personal information and access is limited to providing our services.

See: Privacy Policy

Can I balance stops evenly across multiple routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

See: Balance routes · How many routes?

Can EasyRoutes import orders from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

How does route optimization work on EasyRoutes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101