Yes. From the Routes page or an individual route, export CSV files containing stop information (customer name, address, contact fields), timing, driver assignments, and URLs to any proof of delivery items. Use these exports for customer service, accounting reconciliation, or analysis in spreadsheets and external tools.
Yes. From any route, choose Assign driver (or select from the header), then click Dispatch. The driver gets a push notification and can start the route from their phone. For busy days, dispatch multiple routes from a Route Group to release them all at once.
Yes. From any route, click Print → select Packing labels. You can output one label per stop or per order item (ideal for multiple packages). Configure label contents and sizing in Settings → Packing Slips & Labels. Use 4×6 thermal, A4/Letter sheets, or another size and scale as needed.
Shopify & Web: The label workflow is the same across products. For advanced templating on Shopify, you can send orders to Order Printer Pro from the Send to app dropdown, which can generate labels in route order.
Yes. Set a scheduled start date and time when creating or editing a route. EasyRoutes will use that schedule — plus stop time intervals and any delivery time windows — to calculate ETAs for every stop. Customers can receive their individual ETAs via branded tracking pages and optional email/SMS notifications. If plans change, simply edit the route's schedule, re‑optimize the route, and ETAs will update automatically.
The EasyRoutes API lets you automate your delivery workflow end‑to‑end: import orders/stops from external systems, create routes with your preferred options, assign drivers or vehicles, dispatch routes, and update stop or route status as deliveries progress. You can also read back route/stops for reporting and pair the API with webhooks to keep other systems synchronized in real time. Capabilities are consistent across EasyRoutes for Shopify and EasyRoutes for Web.
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Yes. Aggregate missed vs. completed counts appear in Analytics, and when a stop cannot be completed, the driver can select or enter a reason in the mobile app. Those reasons are recorded on the stop and visible to admins for follow‑up. Reviewing these notes helps you spot patterns — like frequent access issues at certain buildings — and take corrective action.
Use Analytics to quantify the impact over time, then drill into routes and stops to see the exact explanations and any attached proof (photos/notes). This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
During import, make sure CSV columns from Xero are mapped correctly: ContactName (first name), SAAddressLine1 (address), SARegion (province/state), SAPostalCode (postal code), SACountry (country), InvoiceNumber (order name), Quantity, and Description (item details). Proper mapping ensures invoices are imported as accurate delivery stops. See: Xero Import Guide
Yes. In both EasyRoutes for Shopify and EasyRoutes for Web you can keep route history tidy by archiving routes you no longer need to manage daily, or permanently delete them. Use the checkboxes to select desired routes from the Routes page, and use the actions menu to archive or delete. Archiving preserves stop records, proof of delivery (photos/signature/notes), and analytics, so you can still search and export later. Deleting removes the route from Route History — make sure to export any reports you need first.
Use filters on the Routes page to show active, completed, or archived runs when you’re reconciling a period.
See: How do I archive or delete routes from my route history?
Yes. Programmatically modify routes and stops using the Routes API — update stop status (delivered/attempted), change assignments, dispatch routes to drivers, or edit route options, then re‑optimize as needed. When your store uses EasyRoutes notifications, status changes made through the API follow the same rules and can send customer updates and refresh ETAs. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Switching is straightforward. On Shopify, install EasyRoutes and your orders sync automatically — no data migration needed. For orders from other systems or platforms, bring them in by CSV/spreadsheet import (an AI assistant maps your columns), Zapier, or the API, then set your route options and add drivers to start routing. Most merchants are live the same day. Works with both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. If a driver’s phone was offline or a photo needs to be re‑added, open the stop in EasyRoutes and upload PoD from your browser. The new items join the stop’s timeline with timestamps and appear in exports and tracking (subject to your visibility settings). This works across both EasyRoutes for Shopify and EasyRoutes for Web.
See: Manually upload PoD
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Pick any plan to start a 14-day trial with full feature access. Cancel during the trial to avoid charges; continue and your subscription begins at the end of day 14. Trials apply to any tier, and billing starts on your first post-trial cycle through Shopify (for EasyRoutes for Shopify) or Stripe (for EasyRoutes for Web). Seat changes you make later will be prorated within your billing cycle.
EasyRoutes focuses on structured stop data rather than storing arbitrary files at a stop. To share extra information (e.g., gate codes, loading dock instructions, external document links), use the stop notes fields. Notes appear on the route, in the driver app, and on printed manifests if enabled, keeping critical context with the stop.
See: Driver/Stop Notes
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
EasyRoutes offers webhook-based triggers in Zapier, such as “Route Updated” and “Stop Status Updated.” These let you automatically take action in other apps when a route changes or a driver marks a stop as delivered. For example, you can update a customer record in your CRM or notify your warehouse team when a stop is completed. See: Zapier Setup Guide
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes continues to receive driver location while the app runs in the background, as long as device permissions allow background/precise access and battery optimization doesn’t suspend the app. If the user force‑quits the app, turns off location, or the OS stops background services to save power, live updates may pause. Reopening the driver app resumes tracking and ETAs will refresh accordingly.
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Yes — indirectly, by cutting the miles you drive. Route optimization sequences stops into the shortest efficient path and consolidates orders into fewer, fuller routes, which lowers distance, fuel burn, and emissions. Analytics tracks route distance and drive time, and with Vehicle Profiles you can break results down by vehicle and compare periods to see the reduction over time. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics · Route Options
Yes. EasyRoutes is built to replace and extend Shopify Local Delivery. It reads your existing Local Delivery orders — including checkout delivery instructions — and adds route optimization, driver dispatch, live tracking, customer notifications, and proof of delivery on top. Install from the Shopify App Store and your orders sync automatically, so there's no manual re-entry. The same routing tools are also available in EasyRoutes for Web.
See: Shopify Local Delivery migration guide · Local Delivery instructions
Yes. Set a scheduled start date and time when creating or editing a route. EasyRoutes will use that schedule — plus stop time intervals and any delivery time windows — to calculate ETAs for every stop. Customers can receive their individual ETAs via branded tracking pages and optional email/SMS notifications. If plans change, simply edit the route's schedule, re‑optimize the route, and ETAs will update automatically.
Yes. Manual and imported stops can send the same email/SMS notifications as Shopify orders once configured. In EasyRoutes Settings → Customer notifications, enable templates under the Imported Orders sections and ensure each stop includes an email address and or phone number. Use tracking links to provide status and proof of delivery even when the source isn’t Shopify.
No. The Activity Feed is an internal operations log available to EasyRoutes admins and dispatchers. Drivers use the EasyRoutes Delivery Driver app to view assigned routes, update stop statuses, and capture proof of delivery; these events will appear in the Activity Feed for admins, but drivers do not access the account‑wide feed. This separation keeps internal data and audit trails restricted to management.
See: Activity Feed