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Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Can I add proof of delivery manually from my web browser?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

See: Manual Upload

Can I factor driver breaks into my optimized routes?

Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

See: Driver Breaks

Can I deactivate a driver seat without removing the driver?

Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.

See: Managing Seats

How does EasyRoutes optimize my routes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101

How do I import Wix orders into EasyRoutes?

Yes. Export your Wix orders to CSV, then upload them into EasyRoutes. See: Wix Import Guide

What types of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

Do I need coding skills to set up Zapier with EasyRoutes?

No. Zapier is a no-code platform that works with EasyRoutes webhooks and actions. See: EasyRoutes Zapier Page

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

How are driver seats billed?

Billing is seat‑based. Pay only for the number of active driver seats, and assign seats to any drivers in your roster and toggle seats on/off as needed. Charges are prorated when you add or remove seats mid‑cycle.

See: Managing Seats · Prorated Billing

Can the app work offline?

Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.

See: Offline Use

Does EasyRoutes support real-time updates for Xero invoices?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Can drivers update order statuses from the app?

Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.

See: Marking orders as Delivered

What actions can I perform in EasyRoutes using Zapier?

You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API. See: Zapier Guide

Does EasyRoutes support real-time updates for Squarespace orders?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Do SMS usage fees, prorated monthly subscriptions, and driver seats function the same way on both platforms?

Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.

See: SMS pricing · Pricing · Proration

Does EasyRoutes for Web offer the same features as EasyRoutes for Shopify?

Both products include the same core planning and optimization experience—map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify’s native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren’t available on EasyRoutes for Web. Some automation tools are Shopify-only.

See: Notifications (Shopify + Web) · Order automation (Shopify-only)

Can proof of delivery items be shared with customers?

Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.

See: Sharing Proof of Delivery · Order Tracking Pages

How quickly can I get started?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

Can I auto-dispatch routes to my drivers?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Does EasyRoutes keep a history of my past routes?

Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.

See: See old orders or routes

What types of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

Does EasyRoutes integrate with Xero?

Yes. You can connect Xero invoices to EasyRoutes via CSV export, Zapier, or the EasyRoutes API. See: Xero Import Guide

Do I need coding skills to use Workflows?

No coding is required. EasyRoutes Workflows use a simple “if-this-then-that” style interface where you choose triggers and actions from a menu. This makes Workflows easy to set up without developer knowledge.

See: No-Code Automation

How does EasyRoutes work with orders without an address?

EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

Can multiple stores connect to one EasyRoutes account?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.

See: Multiple Shopify stores