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Can I export packing slip data instead of printing?

Yes. Use the same Print flow and choose your OS/browser’s Save as PDF, or generate a route PDF for digital sharing.

See: Create a PDF of my route

How accurate are ETAs?

ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.

See: Route Scheduling & ETAs

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

Can I re-optimize a route after creating it?

Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.

See: Re‑optimize a route · Re‑ordering stops

Does EasyRoutes support vehicle capacity limits?

Absolutely. Plan with item and weight limits to reflect the capacities of your fleet. Configure and assign Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle.

See: Routes by Vehicle Capacity · Vehicle Profiles

How do I import Wix orders into EasyRoutes?

Yes. Export your Wix orders to CSV, then upload them into EasyRoutes. See: Wix Import Guide

Can customers give feedback from their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

See: Delivery Ratings

Does EasyRoutes work with Shopify’s built-in notifications?

Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.

See: Delivery Notifications

Can I continue to use Shopify delivery notifications?

Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.

See: Delivery Notifications

Can proof be shown for attempted deliveries?

Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.

See: Proof of Delivery

Can I use EasyRoutes Workflows with BigCommerce orders?

Yes. Imported BigCommerce orders can trigger Workflows inside EasyRoutes. See: Workflows Overview

How do I add a driver to EasyRoutes?

Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.

See: Adding a Driver

What can I do with the API?

Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

See: Routes API

Can I combine Zapier with EasyRoutes Workflows?

Yes. Zapier and Workflows can complement each other for advanced automation. See: Workflows Overview

Can EasyRoutes sync WooCommerce orders automatically?

Yes, with a custom Zapier integration or the EasyRoutes API.

See: Zapier Integration Guide

Can I move orders from one route to another?

Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.

See: Move orders to another route

Can I move orders between different routes?

Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.

See: Move orders to another route

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

Can I combine Xero invoices with orders from other platforms?

Yes. EasyRoutes supports mixing Xero invoices with Shopify, WooCommerce, and more to create delivery routes. See: Xero Integration

Does EasyRoutes show route distance and duration?

Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re‑optimize.

See: Route Mileage

Can I use the Activity Feed for compliance audits?

Yes. The feed offers a timestamped, user‑attributed history of delivery events you can reference alongside CSV exports for formal audits.

See: Activity Feed · Export routes/stops

Can I schedule routes ahead of time and share ETAs?

Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

See: Route Scheduling & ETAs

Can EasyRoutes print packing slips for each stop?

Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.

See: Printing Packing Slips

Can I view analytics for a specific date range?

Yes. Use the date picker to select common presets (7/30 days) or a custom start and end date; Analytics refreshes to that range.

See: Filtering by Date

Can I integrate EasyRoutes with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

See: Re‑optimize remaining stops