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Can I export routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

How does EasyRoutes handle orders without a shipping address?

EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

Can I track my drivers in real-time?

Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.

See: Real‑Time Tracking

Can I combine WooCommerce orders with orders from other platforms in EasyRoutes?

Yes. EasyRoutes can route orders from WooCommerce alongside other imported, custom, or Shopify orders.

See: WooCommerce Overview

Does EasyRoutes work with Shopify’s built-in notifications?

Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.

See: Delivery Notifications

How does EasyRoutes optimize my delivery routes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101

Do I need coding skills to connect BigCommerce with EasyRoutes?

No coding is required if you use Zapier or import via CSV file. For advanced customizations, API knowledge is helpful. See: API Guide

How are driver seats billed?

Billing is seat‑based. Pay only for the number of active driver seats, and assign seats to any drivers in your roster and toggle seats on/off as needed. Charges are prorated when you add or remove seats mid‑cycle.

See: Managing Seats · Prorated Billing

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

Can I show my driver’s real-time location to customers?

Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.

See: Real‑Time Driver Location Tracking

Can I auto-dispatch routes to my drivers?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Can I edit routes after they’ve been created?

Yes. Add/remove stops, drag‑and‑drop stops to reorder them, change drivers or schedules, and re‑optimize at any time.

See: Edit Routes

Can Zapier log delivery events into spreadsheets automatically?

Yes. You can connect EasyRoutes to Google Sheets or Excel to log stops and route events. See: Zapier Guide

Is EasyRoutes multilingual?

Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system. The mobile driver app supports automatic English, French, Spanish, Dutch, and German translations.

See: Is EasyRoutes available in my language?

What WooCommerce plugins are recommended for exporting orders?

The WebToffee Order Export & Import plugin is recommended.

See: WooCommerce Import Guide

Does EasyRoutes handle multiple depots?

Yes. Set specific start/end locations per route to represent different depots or driver home bases and plan accordingly.

See: Multiple locations/warehouses

Can EasyRoutes integrate with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

Does EasyRoutes support real-time updates for BigCommerce orders?

Yes, via Zapier or API integrations. See: Zapier Guide

Do I need a Premium plan to use the API?

Yes. API and webhooks are available on Premium and Enterprise plans.

See: API Guide · Pricing & Plans

Can EasyRoutes send notifications for Wix orders?

Yes. Customers receive branded email or SMS notifications with live tracking. See: Notifications Overview

Does EasyRoutes have an API?

Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.

See: API Getting Started · Routes API

How is real-time driver location displayed to customers?

You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.

See: Real-Time Driver Location Tracking · Order Tracking Pages

Can drivers upload proof from their phone gallery?

Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.

See: Uploading from Gallery

Does EasyRoutes support webhooks?

Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.

See: Webhooks & Zapier

Can I send staff notifications through Zapier when a stop is completed?

Yes. You can trigger notifications like emails or Slack messages when drivers update stop statuses. See: Zapier Notifications Guide