Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Yes. From any route, choose Assign driver (or select from the header), then click Dispatch. The driver gets a push notification and can start the route from their phone. For busy days, dispatch multiple routes from a Route Group to release them all at once.
Yes. EasyRoutes supports WooCommerce order data in multiple ways. You can export orders from WooCommerce and import them into EasyRoutes via CSV, or you can set up automated workflows using Zapier or our API. This flexibility allows you to start with simple drag-and-drop imports and scale up to real-time order syncing as your delivery needs grow.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
There isn’t a dedicated “lock” toggle to pin one stop to a fixed position. Instead, you control sequence by arranging stops manually with drag-and-drop, and that order stays until you choose to re-optimize (which recalculates the sequence). To keep a stop first or last, set it as your start or end location; to influence inclusion order, use Priority stops. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
See: Editing routes · Priority stops
When a driver captures an e‑signature, customers see an indicator and timestamp on the tracking page confirming that the order was signed for. The signature image is stored with the stop for internal use (support, audits) and can be accessed by admins; it is not shown directly to customers to protect privacy.
See: Proof of Delivery
Drivers should enable: (1) Location set to Always/Allow all the time with Precise on for accurate tracking and ETAs; (2) Camera/Photos to capture proof of delivery; (3) Notifications for new route alerts; and (4) on Android, allow Storage/Media so photos save correctly. Battery optimization should not restrict the app so background location continues during a route.
See: What app permissions does EasyRoutes Delivery Driver use?
EasyRoutes factors expected traffic conditions into its route optimization and ETA calculations, using live map and traffic data to sequence stops and estimate arrival times. As conditions or your stops change, you can re-optimize at any time and EasyRoutes recalculates the most efficient order. This works alongside options like time windows, toll avoidance, and stop priorities. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Route Options
To import Squarespace orders, go to your Squarespace dashboard, navigate to “Orders,” and click the “Download CSV” button. Make sure only “Pending” orders are selected for export. Once downloaded, upload the CSV file into EasyRoutes via the “Import new CSV” option. Orders will appear as pins on the EasyRoutes map, ready for optimized route planning. This simple process makes it easy to bring Squarespace order data into your delivery workflow.
API access uses tokens you create in your EasyRoutes account. Follow the Getting Started guide to generate a token, store it securely, and add it to requests from your server or integration platform. Tokens work the same way for both EasyRoutes for Shopify and EasyRoutes for Web. Rotate credentials periodically and avoid embedding them in client‑side code.
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. EasyRoutes prints all slips for the selected route in one batch. From the route page, choose Print → enable Packing slips → print or save as PDF. Slips are ordered to match the route so packing and loading follow the driver’s sequence.
This bulk flow is available in both EasyRoutes for Shopify and EasyRoutes for Web. If you maintain custom slip templates in Shopify, you can also push orders to Order Printer Pro and print them in route order from there.
Workflows are closely integrated with EasyRoutes’ existing notification and dispatch systems. This means you can set up a Workflow that not only creates a route but also automatically assigns it to a driver and triggers delivery notifications to customers at the right moments. For example, you could design a Workflow that dispatches a route to a driver as soon as it’s created, ensuring they receive a push notification in the EasyRoutes Delivery Driver app. As soon as the driver starts their route, EasyRoutes can send customers an email or SMS letting them know their delivery is on the way. This seamless integration ensures your team doesn’t need to remember to click multiple buttons — communication and route management just happen automatically.
Driver seats control who can receive routes and use the EasyRoutes Delivery Driver app. Assign a seat to any driver in your roster to activate them; deactivate a seat when a driver is seasonal or temporarily off the road. You’re billed only for the number of seats included at your plan at any time. Deactivating preserves the driver’s details and history so you can re‑activate them later without re‑inviting.
Seat management is available in both EasyRoutes for Shopify and EasyRoutes for Web from the Drivers & Vehicles tab of the EasyRoutes navigation menu, or the Billing tab of EasyRoutes Settings for plan upgrades/downgrades.
Yes. The Activity Feed is designed to provide a verifiable sequence of events — who did what, and when — covering route creation, dispatch, status changes, driver assignments, and proof‑of‑delivery uploads. For external reviews or compliance checks, export related routes/stops to CSV to provide structured records and links to PoD. Together, these sources form a complete audit trail.
Yes. EasyRoutes is designed to unify multi-platform delivery operations. You can import Wix orders and combine them with orders from Shopify, WooCommerce, BigCommerce, or other sources. All orders appear in one dashboard, so you can generate optimized multi-stop routes across platforms.
See: EasyRoutes for Wix
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Keep product moving and time on the road low. Cap Max route duration and Max stops/items per route so no run exceeds your safe window, and let optimization split the overflow into extra routes. Use time windows and priority stops so the most temperature-sensitive orders are delivered first.
Pair the routing with physical cold-chain steps — insulated bags or coolers — and a required Driver Task to confirm handling. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Max route duration · Priority Stops
Yes — indirectly, by cutting the miles you drive. Route optimization sequences stops into the shortest efficient path and consolidates orders into fewer, fuller routes, which lowers distance, fuel burn, and emissions. Analytics tracks route distance and drive time, and with Vehicle Profiles you can break results down by vehicle and compare periods to see the reduction over time. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics · Route Options
Yes. Barcode scans are stored alongside the stop’s other proof of delivery — photos, e-signature, and notes — and can be reviewed live on the Route page or after the route is complete. When you export stop data, you can include Scanned barcodes and Scanned barcode issues columns for your records. This applies in both EasyRoutes for Shopify and EasyRoutes for Web.
Zapier expands EasyRoutes by letting you connect with thousands of popular apps like Google Sheets, Slack, Gmail, and CRMs. You can set up automated workflows such as importing new orders into EasyRoutes, sending delivery updates to your team via Slack, or logging route data into spreadsheets for reporting. This no-code integration makes it easy to streamline operations without custom development.
Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.
Yes. EasyRoutes features customizable Vehicle Profiles for different vehicle types, as well as route capacities (e.g., item or weight limits) that can be assigned to a route so our route optimizer respects those limits. Route‑level capacity controls — such as Max items per route and Max weight per route — to prevent overloading a vehicle. Pair capacity settings with other constraints (including custom start/end locations, stop time intervals, and delivery time windows) and re‑optimize to reflect changes. For commercial navigation needs, export routes to GPX and load them onto Garmin devices that support truck‑aware routing.
See: Vehicle Profiles · Max items/weight per route · Commercial vehicles & GPX Export
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you re‑optimize a route whenever plans change. Use this feature after you add or remove stops, change stop priorities, edit time windows or service times, or adjust limits like max route duration and stop limits. You can also balance stops across multiple routes first, then re‑optimize each route to tighten the sequence. If permitted in your Driver Settings, drivers may manually re‑order stops from the driver app or re‑optimize the remaining stops in their route to recalculate ETAs after mid‑route changes. For API‑driven workflows, use the Routes API to programmatically update routes and trigger re‑optimization.
See: How do I re‑optimize a route? · How do I allow drivers to re‑order stops?
When you upload a spreadsheet, an AI assistant reads your headers and proposes an initial mapping of each column to the matching EasyRoutes field — address, name, items, and more. Review the import preview, and if anything’s off, click Edit stops to reassign any column by hand (including addresses split across multiple columns). Import the same layout again later and EasyRoutes remembers your previous mapping. Available for CSV import in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. The EasyRoutes API enforces rate limits to ensure consistent performance for all users. Most workflows run comfortably within default limits when you batch requests, avoid unnecessary polling, and rely on webhooks to trigger updates rather than frequent reads. If you expect sustained high throughput (e.g., large imports or rapid status updates), our team can help you design an efficient approach and advise on limits for your use case.