Yes. If you use Shopify’s native notifications, you can insert proof image URLs into the Delivered or Missed Delivery templates so customers see photo links in those emails. This is optional — EasyRoutes notifications can also include tracking links that show PoD on the hosted tracking page. Choose the path that best matches your communication setup.
See: Integrating PoD with Shopify Emails · Delivery Notifications
EasyRoutes for Shopify is seamlessly integrated into merchants’ Shopify Admin, and can be accessed directly from the navigation menu or search bar after logging into Shopify. Permissions to create, edit, and dispatch delivery routes are limited to the same individuals who have a Shopify user account with full login access to a store’s Shopify Admin.
EasyRoutes for Web uses a standalone web browser-based login, with no Shopify account required to sign up, import your orders, and access route planning tools. With EasyRoutes for Web, route planning administrators can invite additional users to their organization’s account who can then access select EasyRoutes functionality.
See: Getting started · Add collaborators
Yes. Workflows can include multiple steps and conditions, such as only dispatching routes to certain drivers if the route exceeds a number of stops, or only adding particular stops if the corresponding order includes certain tags. There are no limits to how many Workflows route planners can create, offering maximum flexibility for businesses with varying delivery schedules.
Workflows also respects conditions that are applied via EasyRoutes' order automation rules, giving route planners additional tools and controls for automatically applying time windows, delivery dates, driver tasks, or stop priority status based on matching order tags or attributes.
See: Conditional Workflows · Order Automation Rules
Yes. EasyRoutes allows you to centralize multi-platform order management. You can import Squarespace orders via CSV or Zapier while also syncing Shopify, WooCommerce, BigCommerce, or Wix orders into the same account. This lets you plan optimized delivery routes that combine orders from different sales channels.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
EasyRoutes doesn't include a dedicated age-verification or age-gating feature, so it won't automatically confirm a recipient's age. You can still operate alcohol, CBD, or other age-restricted delivery routes and enforce the check at the door: require an e-signature and/or photo to mark the stop delivered, and add a required Driver Task (e.g., "ID checked, recipient 21+") the driver must complete first.
Note that age-gated content isn't supported for SMS notifications. These options work in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Proof of Delivery · Driver Tasks
Admins need an internet connection to create, edit, and dispatch routes. The EasyRoutes Delivery Driver app supports low‑connectivity situations: if a driver opens the route while online, stop data is cached locally so they can navigate, update status, and capture proof of delivery offline. The app queues events and syncs them to EasyRoutes once the device reconnects.
Instead of paying for individual drivers, with EasyRoutes you just pay for a driver seat and can put any driver in your roster into that seat.For example, you could have a plan with two driver seats, but have four drivers in your driver roster. You can easily change which two drivers are active at any given time. And, if you have a busy delivery weekend, you can add seats for the additional drivers for that weekend, and then remove the seats after you're done with them. We prorate the charges and credits for upgrading and downgrading based on the changes in the number of seats on your plan.
Yes. From any route, click Print → select Packing labels. You can output one label per stop or per order item (ideal for multiple packages). Configure label contents and sizing in Settings → Packing Slips & Labels. Use 4×6 thermal, A4/Letter sheets, or another size and scale as needed.
Shopify & Web: The label workflow is the same across products. For advanced templating on Shopify, you can send orders to Order Printer Pro from the Send to app dropdown, which can generate labels in route order.
Workflows are available on EasyRoutes Premium and Enterprise plans. These plans are designed for businesses that need more advanced tools to handle larger delivery volumes and complex processes. On Premium and Enterprise, you not only get access to Workflows, but also other advanced features like custom notifications, vehicle profiles, real-time driver tracking, and delivery analytics.
If you’re running a small business with only a few deliveries per week, you may be fine with a Standard plan. But if your business is scaling or you want to automate as much as possible, upgrading to Premium ensures you can take advantage of Workflows. This investment pays off quickly by saving your team time, reducing manual work, and improving consistency across your delivery operations.
Yes. EasyRoutes allows you to centralize deliveries across multiple platforms. You can import invoices from Xero alongside Shopify, WooCommerce, BigCommerce, or Squarespace orders, then optimize routes across all of them in one place.
See: EasyRoutes for Xero
EasyRoutes turns your driver’s phone camera into a scanner — no extra hardware needed. Drivers scan a barcode or QR code from the Proof of Delivery section, or from a Scanner-input Driver Task, before completing a stop. Matching codes are confirmed in green; non-matching codes appear in yellow and can be flagged back to the route planner. Every scan is stored with the stop’s proof of delivery for live or later review. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
Admins can monitor each active route from the Tracking tab: view a live GPS pin, the recent breadcrumb path, and which stop the driver is headed to now. Stop tiles update in real time with status changes and completion times, and proof of delivery (photos, signature, notes) appears as soon as it’s captured. You can also open a Route Group to watch multiple routes/drivers concurrently.
See: Real-Time Driver Location Tracking · EasyRoutes Activity Feed
Time windows are interpreted in the time zone of each stop's delivery address, so a window set by your date picker is honored locally even when a route crosses time zone boundaries (for example, travelling from Chicago toward Indianapolis). Your Orders page and route columns display windows in your own local time, and stops in a different zone are annotated as such. This behavior is the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: Time Windows
Workflows in EasyRoutes are powerful automation tools that let you design and run delivery management processes without needing to handle every step manually. Think of them as “if-this-then-that” rules that connect your orders, routes, and driver dispatching into a seamless flow. Instead of relying on a dispatcher to constantly create routes, select orders, or assign drivers, Workflows can do these repetitive tasks for you automatically.
For example, you could create a Workflow that listens for new Shopify orders tagged as “Local Delivery” and automatically builds a route every morning at 9 AM, adds matching orders to the route, optimizes route stops, and assigns it to a specific driver. By reducing manual intervention, Workflows make your operations more consistent, scalable, and error-proof.
See: Workflows Overview
Yes. You can integrate EasyRoutes with ERPs, CRMs, WMS, and custom apps using our API and webhooks. Typical use cases include importing stops from non‑Shopify channels, syncing delivery status and proof‑of‑delivery back to your system of record, and powering external analytics collection. The same platform supports both EasyRoutes for Shopify and EasyRoutes for Web.
Zapier allows you to capture delivery events from EasyRoutes and log them automatically into a Google Sheet, Excel file, or database. For example, every time a driver completes a stop, Zapier can write details like stop ID, timestamp, and delivery outcome into a row. This creates a live delivery log that’s perfect for reporting, auditing, or customer service.
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you re‑optimize a route whenever plans change. Use this feature after you add or remove stops, change stop priorities, edit time windows or service times, or adjust limits like max route duration and stop limits. You can also balance stops across multiple routes first, then re‑optimize each route to tighten the sequence. If permitted in your Driver Settings, drivers may manually re‑order stops from the driver app or re‑optimize the remaining stops in their route to recalculate ETAs after mid‑route changes. For API‑driven workflows, use the Routes API to programmatically update routes and trigger re‑optimization.
See: How do I re‑optimize a route? · How do I allow drivers to re‑order stops?
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
Yes. Use the Delivery Zones tool to outline one or more areas on the map, then filter/select orders within those zones to build your route quickly. Zones help planners batch by neighbourhood or service area and pair well with other filters like tags or dates. Once configured, zones are stored permanently to standardize your daily workflow when planning for the same areas.
API access uses tokens you create in your EasyRoutes account. Follow the Getting Started guide to generate a token, store it securely, and add it to requests from your server or integration platform. Tokens work the same way for both EasyRoutes for Shopify and EasyRoutes for Web. Rotate credentials periodically and avoid embedding them in client‑side code.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
When exporting orders from Squarespace, ensure you only include “Pending” orders from the fulfillment filter. This ensures you’re working with unfulfilled deliveries that still need to be routed. If only certain products require delivery, you can filter by “Specific product” during export. This gives you precise control over which orders are included in your EasyRoutes import.
The feed captures high‑signal delivery events so you can trace what happened and when: route creation, edits, and dispatches; assignments and self‑assign actions; stop status updates (Ready, Out for Delivery, Delivered, Attempted); proof‑of‑delivery photos/signatures/notes; and other key changes. Entries stream in real time for both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Click into a route to make changes: add orders or custom stops, update addresses and service times, change the assigned driver (or vehicle), or edit start/end locations and the scheduled start. Drag‑and‑drop the list to manually adjust the stop sequence, or select multiple stops to bulk‑move them to another route. The editing toolbox is the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: How to Edit Routes