Yes. EasyRoutes lets you set limits for maximum route duration, maximum stops per route, and maximum items per route. Configure these constraints in Route Options before planning, or when editing a route.
See: Route Options
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
See: Adding Custom Stops
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. We provide step‑by‑step help docs, videos, and email support during business hours; Enterprise receives priority onboarding and dedicated support.
See: Getting Started · Support Portal
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).
See: Zapier Integration
Yes. Any Shopify order (including wholesale and/or B2B) can be added to routes as long as it contains a shipping address. You can also correct addresses - or add one to stops without - prior to routing.
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Events include route creation/updates, dispatch, driver assignments, stop status changes (Out for Delivery/Delivered/Attempted), and proof‑of‑delivery uploads.
See: Activity Feed Events
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
Yes. Print route summaries, packing slips/labels, and inventory lists from the route’s Print menu, or save as PDF for digital sharing.
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.
Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices (batching, webhooks).
See: API Getting Started
Yes. Create pickup‑only routes or mix pickups and deliveries. Use your store or pickup point as the address, and include any notes/requirements for staff reference.
See: Pickup Orders
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.
See: Driver Assignment
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.
Yes. Reopen any route and use Print to reprint packing slips or labels, or re‑export to PDF. If a route was archived, simply unarchive it first.
Yes. Set label size (e.g., 4×6 thermal or A4/Letter) and font scale in EasyRoutes Settings → Packing Slips & Labels, then fine‑tune using your printer’s paper and scale settings.
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. EasyRoutes lets you set limits for maximum route duration, maximum stops per route, and maximum items per route. Configure these constraints in Route Options before planning, or when editing a route.
See: Route Options
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.
See: Re‑optimize · Dispatch
Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.
See: Real‑Time Tracking
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.
Choose EasyRoutes for Web if you don’t use Shopify or prefer a standalone planner. Import orders from spreadsheets (CSV), connect webhook events to Zapier for no-code automations, or integrate directly with our API to push/pull data programmatically. It’s ideal for delivery teams moving off manual tools and wanting automation without switching e-commerce platforms.
See: Import orders from CSV · API: Getting Started · Zapier webhooks
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.
Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.
Yes. EasyRoutes for Shopify and EasyRoutes for Web include a 14‑day free trial on any tier, so you can test our advanced features before subscribing.
See: Plans & Pricing
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
The Activity Feed is a real‑time, account‑wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).
See: Activity Feed
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.
See: API Getting Started · Routes API
Location (Always/Precise), Camera/Photos, and Notifications are required for full functionality of the EasyRoutes Delivery Driver mobile app; Storage/Media permissions may be prompted on Android.
See: App Permissions
Yes. Route and stop history is retained across the lifetime of your subscription, and can be searched and exported whenever needed. Filter by status/date from the Routes page.
Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.
See: Delivery Zones
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found on the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Yes — securely and for delivery operations only. Data handling follows our Privacy Policy; we don’t sell personal information and access is limited to providing our services.
See: Privacy Policy
Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.
Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.
See: Webhooks · Zapier Integration
Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).
See: Proof of Delivery
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
Yes. Drivers see a manifest in the mobile app, and you can also print route manifests with order details for offline use or records. Choose the Print menu on any route.
Yes. Set specific start/end locations per route to represent different depots or driver home bases and plan accordingly.
We recommend using a test store or non‑production data for integration testing — e.g., draft orders or manual stops with your own contacts — before pushing to production.
See: API Getting Started
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
See: Managing Seats
Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.
Yes. Choose which events trigger email/SMS — Ready, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery — and optionally Scheduled/Rescheduled.
Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.
See: API Getting Started · Routes API
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Your 14-day free trial starts when you choose a paid plan for the first time. If you cancel anytime during your trial you won't be billed. If you continue, your subscription starts when your trial period ends.
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.
Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.
See: Proof of Delivery
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.
See: Offline Use
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.
See: Tracking pages · Delivery notifications · Proof of Delivery
Edit a driver’s name, phone, or profile from the Drivers & Vehicles tab in your EasyRoutes navigation menu. Drivers can also update their profile name in the mobile app.
See: Editing Driver Info
Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system.
Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re‑optimize.
See: Route Mileage
Yes. Use the date picker to select common presets (7/30 days) or a custom start and end date; Analytics refreshes to that range.
See: Filtering by Date
Absolutely. Plan with item and weight limits to reflect the capacities of your fleet. Configure and assign Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle.
Yes. Turn on settings to avoid toll roads and u‑turns from the Route Options panel. Enable these options before planning a route, or edit the route after creation and re‑optimize to see them reflected in your route.
See: Route Options
Yes. EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Yes. Print Packing labels from the route’s Print menu. Choose one label per stop or per item (package), then customize variables and size. Available in both EasyRoutes for Shopify and Web (paid plans).
See: Label Printing