Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.
See: Mandatory PoD
Yes. Filter by delivery date, zone, status, location (ZIP/postal code, city, country, custom zones) and more criteria to select only the orders you need.
See: Order Filters
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Drivers must grant Always (iOS) / Allow all the time (Android) location access and enable Precise location. Background location must remain on for the EasyRoutes Delivery Driver app.
Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.
See: Export routes/stops
Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.
See: Analytics Reports
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Activity Feed data is retained for the lifetime of your EasyRoutes account unless it’s removed as part of data deletion. Use route/stop exports when you need a file copy.
See: Activity Feed
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.
Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.
See: Start/End Locations
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.
See: Webhooks & Zapier
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.
See: Routes API
Yes. Schedule routes across multiple days with configured start times/locations and add an overnight driver break to maintain accurate ETAs.
See: Multi‑Day Scheduling
Yes. Confirm the route is started, location is set to Always/Precise, battery saver is off, and the app is up to date. If needed, reopen the app to resume tracking.
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the onboarding checklist to reach your “aha” moment fast.
See: Getting Started
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.
See: API Getting Started · Routes API
Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
EasyRoutes is a delivery management and route optimization platform for merchants, local delivery teams, and logistics operators. It helps you plan routes, dispatch to drivers, track progress in real time, and notify customers. Works with Shopify and integrates with other e-commerce platforms via EasyRoutes for Web.
Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.
See: Real‑Time Tracking
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.
See: Route Groups
Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.
See: API Getting Started · Routes API
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes. Use the date picker to select common presets (7/30 days) or a custom start and end date; Analytics refreshes to that range.
See: Filtering by Date
Yes — securely and for delivery operations only. Data handling follows our Privacy Policy; we don’t sell personal information and access is limited to providing our services.
See: Privacy Policy
Yes. The feed offers a timestamped, user‑attributed history of delivery events you can reference alongside CSV exports for formal audits.
See: Activity Feed · Export routes/stops
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Yes. API and webhooks are available on Premium and Enterprise plans.
See: API Guide · Pricing & Plans
Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.
Billing is seat‑based. Pay only for the number of active driver seats, and assign seats to any drivers in your roster and toggle seats on/off as needed. Charges are prorated when you add or remove seats mid‑cycle.
See: Managing Seats · Prorated Billing
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
See: Adding a Driver
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
You can change your plan at any time in your EasyRoutes settings by following the instructions in this EasyRoutes help article. Any active drivers you have on your current plan will also be changed to the new plan's monthly price.
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
EasyRoutes for Shopify is embedded in the Shopify Admin — team members with Shopify access can open EasyRoutes from the admin navigation or search. EasyRoutes for Web uses a standalone login; admins can invite additional users to collaborate with specific permissions. Both products let you control who can plan routes, dispatch, and manage drivers.
See: Getting started · Add collaborators
Yes. Reopen any route and use Print to reprint packing slips or labels, or re‑export to PDF. If a route was archived, simply unarchive it first.
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.
Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.
See: Real-Time Driver Location Tracking · Pricing & Plans FAQ
Both products include the same core planning and optimization experience—map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify’s native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren’t available on EasyRoutes for Web. Some automation tools are Shopify-only.
See: Notifications (Shopify + Web) · Order automation (Shopify-only)
Yes. Export routes/stops to CSV to get timestamps and URLs to proof items for archiving or analysis. Pair with Analytics for summary trends.
Yes. When a route is dispatched and assigned, the driver receives a push notification with a shortcut into the route (requires notification permission).
See: Route Dispatch
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Add or remove stops on existing routes, then re‑optimize to refresh ETAs and send updates to the driver app. Changes can be made anytime during the day.
Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.
See: SMS Notifications · SMS Pricing
Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).
See: Zapier Integration
Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.
See: Offline Use
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.
See: Analytics
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
See: Adding a Driver
Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
See: Real-Time Driver Location Tracking · Order Tracking Pages
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.
See: API Getting Started · Routes API
Yes. Print Packing labels from the route’s Print menu. Choose one label per stop or per item (package), then customize variables and size. Available in both EasyRoutes for Shopify and Web (paid plans).
See: Label Printing
Yes. Automate with Workflows to create routes on a custom, recurring schedule, or duplicate prior routes and re‑use their settings/stops in just a few clicks.
See: Workflows · Duplicate routes
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
Yes. Any Shopify order (including wholesale and/or B2B) can be added to routes as long as it contains a shipping address. You can also correct addresses - or add one to stops without - prior to routing.
No. Subscriptions are month‑to‑month; upgrade/downgrade at any time and charges are prorated when your plan changes.
See: Prorated billing
Yes. Route and stop history is retained across the lifetime of your subscription, and can be searched and exported whenever needed. Filter by status/date from the Routes page.
Yes. Manage deliveries for multiple depots/warehouses from one account. Create routes with different start/end locations and assign drivers per hub.
Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.
No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.
See: Driver Assignment
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.
Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.
See: Webhooks · Zapier Integration
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.
See: API Getting Started · Routes API
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Yes. EasyRoutes lets you set limits for maximum route duration, maximum stops per route, and maximum items per route. Configure these constraints in Route Options before planning, or when editing a route.
See: Route Options
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
See: Real-Time Driver Location Tracking · Order Tracking Pages
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Dispatchers use the web app. EasyRoutes for Shopify is accessible inside the Shopify mobile app; EasyRoutes for Web runs in any mobile browser for on‑the‑go monitoring.
Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.
See: SMS pricing · Pricing · Proration
Yes. EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Self‑serve help docs and videos are available 24/7, with direct email support during business hours; Enterprise customers receive priority responses.
See: Help Center · Support tiers
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Planning and dispatching routes requires internet. Drivers can continue deliveries offline if their route was opened while connected, and updates to the route will sync when a connection is restored.
See: Offline Use
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. Create pickup‑only routes or mix pickups and deliveries. Use your store or pickup point as the address, and include any notes/requirements for staff reference.
See: Pickup Orders
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found on the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.
Not directly, as the Activity Feed is intended as a real-time stream of events for quick reference and attribution. Export related route/stop data (with timestamps and PoD links) to CSV for analysis or records.
See: Export routes/stops · Activity Feed
Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.