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Can I make proof of delivery required?

Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

See: Mandatory PoD

Does EasyRoutes work without Shopify?

Yes. EasyRoutes for Web lets you plan and manage deliveries without a Shopify store. Import orders by CSV/API/webhooks or add manual stops.

See: Apps & Integrations

Can I import orders from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

What types of data does Delivery Analytics provide?

Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

See: Delivery Analytics

Can I preview my notifications before sending them?

Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

See: Delivery Notifications

Can I test the API in a sandbox environment?

We recommend using a test store or non‑production data for integration testing — e.g., draft orders or manual stops with your own contacts — before pushing to production.

See: API Getting Started

Can Workflows trigger when new Shopify orders come in?

Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.

See: Shopify Order Triggers

Can I deactivate a driver seat without removing the driver?

Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.

See: Managing Seats

Are there differences for drivers between products?

No. Both EasyRoutes for Shopify and Web dispatch delivery routes to the same EasyRoutes Delivery Driver mobile app for iOS and Android.  

Drivers will have access to the same easy-to-use navigation and inventory tools when delivering routes with either product.  Driver-facing route planning features (such as assignable driver tasks and scheduled driver breaks) are also available on both platforms.

See: Delivery Driver app · Barcode scanning · Location tracking

Can I share proof of delivery through tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

See: Proof of Delivery · Order Tracking Pages

Do I need coding skills to connect Xero with EasyRoutes?

No coding is required if you use Zapier. For advanced customizations, API skills may be useful. See: API Guide

How does route optimization work on EasyRoutes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101

How does EasyRoutes handle orders without a shipping address?

EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

Who should use EasyRoutes for Shopify?

EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem.  Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.

EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

Can I include proof of delivery on customer tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

See: Proof of Delivery · Order Tracking Pages

What Wix export settings should I use?

Export orders as a CSV with one row per item for best results. See: Wix Import Guide

Can I hide driver location from customers?

Yes. Live driver location on tracking pages is optional - keep it internal or show it to customers when their driver is 1–10 stops away.

See: Real‑time Driver Location

Does EasyRoutes support real-time updates for Wix orders?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Can I dispatch routes directly to a driver?

Yes. Assign a driver and dispatch so the route appears in the EasyRoutes Delivery Driver mobile app, and a push notification is sent.

See: Dispatching Routes

What actions can I perform in EasyRoutes using Zapier?

You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API. See: Zapier Guide

Can multiple stores connect to one EasyRoutes account?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.

See: Multiple Shopify stores

How do I edit a driver’s details?

Edit a driver’s name, phone, or profile from the Drivers & Vehicles tab in your EasyRoutes navigation menu. Drivers can also update their profile name in the mobile app.

See: Editing Driver Info

Can EasyRoutes send notifications for Wix orders?

Yes. Customers receive branded email or SMS notifications with live tracking. See: Notifications Overview

Can I reverse the order of stops in a route?

Yes. Use the route’s actions menu to reverse the stop sequence, then save to recalculate ETAs.

See: Reverse a route

Can I factor driver breaks into my optimized routes?

Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

See: Driver Breaks

Does EasyRoutes require internet to run routes?

Planning and dispatching routes requires internet. Drivers can continue deliveries offline if their route was opened while connected, and updates to the route will sync when a connection is restored.

See: Offline Use