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Can I manage cash-on-delivery orders?

Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.

See: Cash on Delivery

Can I integrate EasyRoutes with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

How do I import Squarespace orders into EasyRoutes?

Export your Squarespace orders to CSV, then upload them into EasyRoutes. See: Squarespace Import Guide

What BigCommerce export settings should I use?

Use a CSV export template with one row per sub-item to ensure proper mapping. See: CSV Import Guide

Can drivers see customer notes?

Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.

See: Viewing Delivery & Customer Notes

How do I import Wix orders into EasyRoutes?

Yes. Export your Wix orders to CSV, then upload them into EasyRoutes. See: Wix Import Guide

Can I use Workflows with WooCommerce orders?

Yes. Once WooCommerce orders are imported or synced, they can trigger Workflows in EasyRoutes.

See: Workflows Overview

Can I export analytics data?

Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.

See: Printing & Exporting Analytics

Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

See: Re‑optimize remaining stops

How do Workflows interact with EasyRoutes notifications and dispatching?

Workflows can trigger notifications when automatically dispatching routes to drivers, ensuring consistent communication without extra effort from your team. Customers can then receive order status update notifications as soon as a driver starts their route.

See: Workflow Integrations

Does tracking continue if the driver closes the app?

Yes — provided background location is configured as allowed (Always/Allow all the time) and the OS isn’t restricting the app. Force‑quitting or disabling location will pause updates until the app is reopened.

See: Real-Time Driver Location Tracking

Can I require drivers to start a route before tracking begins?

Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.

See: Real-Time Driver Location Tracking · Driver Settings

Can EasyRoutes send delivery notifications for BigCommerce orders?

Yes. Customers can receive branded tracking pages, email, and/or SMS notifications. See: Notifications Overview

How do I add a driver to EasyRoutes?

Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.

See: Adding a Driver

What are some pre-built Zapier templates for EasyRoutes?

EasyRoutes provides templates for email alerts, Google Sheets logging, and more. See: EasyRoutes Zapier Templates

Can I manage cash-on-delivery orders?

Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.

See: Cash on Delivery

What are the main benefits of using EasyRoutes with Squarespace?

Optimized routing, real-time tracking, notifications, proof of delivery, and analytics. See: Squarespace Integration

How do I authenticate API requests?

Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.

See: API Getting Started

Can I set specific start and end locations for my routes?

Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.

See: Start/End Locations

Does EasyRoutes have a mobile app for dispatchers?

Dispatchers use the web app. EasyRoutes for Shopify is accessible inside the Shopify mobile app; EasyRoutes for Web runs in any mobile browser for on‑the‑go monitoring.

See: Navigating EasyRoutes

How quickly can I get started?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

Does the app provide turn‑by‑turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App

Is there a free trial?

Yes. EasyRoutes for Shopify and EasyRoutes for Web include a 14‑day free trial on any tier, so you can test our advanced features before subscribing.

See: Plans & Pricing

Does EasyRoutes support real-time updates for BigCommerce orders?

Yes, via Zapier or API integrations. See: Zapier Guide

Can EasyRoutes sync Xero orders automatically?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide