Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Yes. Filter by delivery date, zone, status, location (ZIP/postal code, city, country, custom zones) and more criteria to select only the orders you need.
See: Order Filters
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Yes. Analytics shows counts of missed deliveries; individual stop pages display the reason provided by the driver (e.g., no answer, inaccessible).
Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.
Yes. Configure email/SMS templates (e.g., Ready for Delivery, Out for Delivery, Driver is X Stops Away) to remind customers and include tracking links and ETAs.
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.
See: Delivery Zones
Self‑serve help docs and videos are available 24/7, with direct email support during business hours; Enterprise customers receive priority responses.
See: Help Center · Support tiers
EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
We use industry‑standard security: encryption in transit and at rest, scoped access, and secure billing via Shopify or PCI‑compliant processors. Data is used only to provide the service and is never disclosed to third parties.
See: Privacy Policy
When you update stop statuses in EasyRoutes (Ready/Out for Delivery, Delivered, Attempted), we create or update Shopify fulfillments and attach the tracking link; notifications follow your settings configuration.
See: Items & Fulfillments
Yes, with Zapier or the EasyRoutes API. See: Zapier Guide
Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.
See: SMS Notifications · SMS Pricing
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
See: Managing Seats
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Yes. Workflows can include multiple steps and conditions, such as only dispatching routes to certain drivers if the route exceeds a number of stops, or only adding particular stops if the corresponding order includes certain tags. There are no limits to how many Workflows route planners can create, offering maximum flexibility for businesses with varying delivery schedules.
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Yes. You can connect BigCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Yes. Live driver location on tracking pages is optional - keep it internal or show it to customers when their driver is 1–10 stops away.
Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.
See: Analytics
Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.
See: Export routes/stops
Yes. Turn on settings to avoid toll roads and u‑turns from the Route Options panel. Enable these options before planning a route, or edit the route after creation and re‑optimize to see them reflected in your route.
See: Route Options
Yes, with Zapier or the EasyRoutes API. See: Zapier Guide
Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.
Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.
See: Cash on Delivery
Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.
See: Re‑optimize · Dispatch
Yes. With the Premium plan and above, fully customize email/SMS: add your logo and colors, edit copy/variables, and choose which events send. Works for Shopify orders and imported/manual stops.
Yes. Filter Analytics by driver to compare performance or focus on an individual’s workload and results.
See: Filtering by Driver
Yes. Add your logo, choose which order fields appear, and adjust layout and font sizing from EasyRoutes Settings → Packing Slips & Labels. Options are available in both Shopify and Web.
Yes. Manage deliveries for multiple depots/warehouses from one account. Create routes with different start/end locations and assign drivers per hub.
Yes. Drivers see a manifest in the mobile app, and you can also print route manifests with order details for offline use or records. Choose the Print menu on any route.
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
EasyRoutes provides templates for email alerts, Google Sheets logging, and more. See: EasyRoutes Zapier Templates
No coding is required if you use Zapier. For advanced custom integrations, API skills may help. See: API Guide
Location (Always/Precise), Camera/Photos, and Notifications are required for full functionality of the EasyRoutes Delivery Driver mobile app; Storage/Media permissions may be prompted on Android.
See: App Permissions
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes — securely and for delivery operations only. Data handling follows our Privacy Policy; we don’t sell personal information and access is limited to providing our services.
See: Privacy Policy
Yes. Choose which events trigger email/SMS — Ready, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery — and optionally Scheduled/Rescheduled.
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.
See: Webhooks · Zapier Integration
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
EasyRoutes for Shopify is embedded in the Shopify Admin — team members with Shopify access can open EasyRoutes from the admin navigation or search. EasyRoutes for Web uses a standalone login; admins can invite additional users to collaborate with specific permissions. Both products let you control who can plan routes, dispatch, and manage drivers.
See: Getting started · Add collaborators
Dispatchers use the web app. EasyRoutes for Shopify is accessible inside the Shopify mobile app; EasyRoutes for Web runs in any mobile browser for on‑the‑go monitoring.
No coding is required if you use Zapier. For advanced customizations, API skills may be useful. See: API Guide
Yes. Imported or synced Wix orders can trigger EasyRoutes Workflows. See: Workflows Overview
Zapier supports triggers like “Route Updated” and “Stop Status Updated” from EasyRoutes. See: Zapier Guide
Yes. Set label size (e.g., 4×6 thermal or A4/Letter) and font scale in EasyRoutes Settings → Packing Slips & Labels, then fine‑tune using your printer’s paper and scale settings.
Yes, via Zapier or API integrations. See: Zapier Guide
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Driver seats are active licenses you assign to people in your driver roster. Activate a seat to let a driver receive routes in the EasyRoutes Delivery Driver app; deactivate a seat to pause access without deleting their profile. You can toggle seats anytime and only pay for the seats on your plan at that moment. Charges/credits are prorated automatically when you add or remove seats.
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Yes. Any Shopify order (including wholesale and/or B2B) can be added to routes as long as it contains a shipping address. You can also correct addresses - or add one to stops without - prior to routing.
Yes. EasyRoutes can route orders from WooCommerce alongside other imported, custom, or Shopify orders.
See: WooCommerce Overview
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.
Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.
See: API Getting Started
Yes — provided background location is configured as allowed (Always/Allow all the time) and the OS isn’t restricting the app. Force‑quitting or disabling location will pause updates until the app is reopened.
Yes, with Zapier or the EasyRoutes API. See: Zapier Guide
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
See: Managing Seats
Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.
See: Route Groups
Export invoices from Xero as a CSV, then upload them into EasyRoutes. See: Xero Import Guide
Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.
Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re‑optimize.
See: Route Mileage
Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Route optimization, notifications, real-time tracking, analytics, proof of delivery, and an easy-to-use driver app - all in the same platform.
Yes, through Zapier or the EasyRoutes API. See: Zapier Guide
Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.
See: API Getting Started · Routes API
Map fields like ContactName, SAAddressLine1, SAPostalCode, and InvoiceNumber. See: Xero Import Guide
Both products include the same core planning and optimization experience—map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify’s native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren’t available on EasyRoutes for Web. Some automation tools are Shopify-only.
See: Notifications (Shopify + Web) · Order automation (Shopify-only)
Drivers must grant Always (iOS) / Allow all the time (Android) location access and enable Precise location. Background location must remain on for the EasyRoutes Delivery Driver app.
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Yes. Copy an existing route so you can reuse its stops and settings, adjust the schedule/driver, and re‑optimize for use on subsequent delivery days.
See: Edit Routes
The Activity Feed is a real‑time, account‑wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).
See: Activity Feed
Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.
See: Real-Time Driver Location Tracking · Pricing & Plans FAQ
Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
See: Adding Custom Stops
Optimized routing, real-time tracking, notifications, proof of delivery, and analytics. See: Squarespace Integration
Yes. Add PoD image URLs to Shopify’s Delivered/Missed templates so customers receive photo links in standard Shopify emails.
Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.
Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
See: CSV Import
Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.