Platform / Live
APIRate limiting→NEWSend stops to a new route within the same group→NEWEdit route stops inline→DRIVER APP / v2.0.8Latest Delivery Driver app release→DIGEST / SEPTEMBER 2026Catch up on the latest EasyRoutes improvements→APIReliability improvements→NEWCustom external order URLs→DRIVER APPOffline support→APINew API features & dedicated changelog→NEWSend notifications for entire route groups→IMPROVEDRoute access & exports→ALL UPDATESEvery EasyRoutes release, newest first→

Can I plan pickup routes?

Yes. EasyRoutes supports pickups alongside deliveries in both EasyRoutes for Shopify and EasyRoutes for Web. Add pickup stops the same way as deliveries (Shopify orders, CSV/API imports, or manual stops). Set the pickup location (store/warehouse/customer) and, if needed, add instructions or required items to the stop notes.

Pickups appear in the route in sequence with other stops, on printed documents, and in the driver app. If only pickups are needed, create a pickup‑only route and dispatch to the driver as usual.

See: How EasyRoutes handles pickup orders

Related

People also ask

Can I mix pickups and deliveries on the same route?

Yes. Combine deliveries and pickups on one EasyRoutes route so drivers drop off orders and collect returns or reusable packaging on the same trip.

Read the full answer →

Does the Activity Feed capture IP address/device info?

Yes, when available. Expanding an entry shows who initiated it plus the IP address and device details captured for that action.

Read the full answer →

Does EasyRoutes support age-restricted deliveries?

EasyRoutes has no built-in age-gating, but you can run age-restricted deliveries using required signature, photo, and Driver Task ID checks.

Read the full answer →

Are there any customer differences between products?

Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.

Read the full answer →

Which plans include barcode scanning?

Barcode scanning is available on EasyRoutes Premium and Enterprise plans, in both EasyRoutes for Shopify and EasyRoutes for Web.

Read the full answer →

Can drivers see customer notes?

Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.

Read the full answer →

Can drivers self-assign routes?

Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.

Read the full answer →

Can EasyRoutes optimize multi-day deliveries?

Yes. Schedule routes across multiple days with configured start times/locations and add an overnight driver break to maintain accurate ETAs.

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.

Browse all FAQsGet support