« Back to FAQs

Can I preview my notifications before sending them?

Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

See: Delivery Notifications

Are there any differences in the customer experience between products?

Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.

See: Tracking pages · Delivery notifications · Proof of Delivery

Can I make proof of delivery mandatory?

Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

See: Mandatory PoD

Can I print labels for each package?

Yes. Print Packing labels from the route’s Print menu. Choose one label per stop or per item (package), then customize variables and size. Available in both EasyRoutes for Shopify and Web (paid plans).

See: Label Printing

Can drivers self-assign routes?

Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.

See: Driver Self‑Assign

How do I import Wix orders into EasyRoutes?

Yes. Export your Wix orders to CSV, then upload them into EasyRoutes. See: Wix Import Guide

Can EasyRoutes sync BigCommerce orders automatically?

Yes. Use the EasyRoutes API for maximum flexibility, or take advantage of EasyRoutes' Zapier triggers for no-code import automation.

See: Zapier Guide

Is EasyRoutes good for same-day delivery?

Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.

See: Re‑optimize · Dispatch

Does EasyRoutes keep a history of my past routes?

Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.

See: See old orders or routes

Do I need a Premium plan to use the API?

Yes. API and webhooks are available on Premium and Enterprise plans.

See: API Guide · Pricing & Plans

Which plans include real-time driver tracking?

Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.

See: Real-Time Driver Location Tracking · Pricing & Plans FAQ

Are there differences for drivers between products?

No. Both EasyRoutes for Shopify and Web dispatch delivery routes to the same EasyRoutes Delivery Driver mobile app for iOS and Android.  

Drivers will have access to the same easy-to-use navigation and inventory tools when delivering routes with either product.  Driver-facing route planning features (such as assignable driver tasks and scheduled driver breaks) are also available on both platforms.

See: Delivery Driver app · Barcode scanning · Location tracking

Can I deactivate a driver seat without removing the driver?

Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.

See: Managing Seats

What can I do with EasyRoutes’ Zapier integration?

You can use Zapier to connect EasyRoutes with 6,000+ apps, automate order imports, trigger notifications, and sync delivery data. See: EasyRoutes Zapier Page

Does the app provide turn-by-turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App

Can I change when certain notifications are sent?

Yes. Choose which events trigger email/SMS — Ready, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery — and optionally Scheduled/Rescheduled.

See: Delivery Notifications

Can EasyRoutes optimize multi-day deliveries?

Yes. Schedule routes across multiple days with configured start times/locations and add an overnight driver break to maintain accurate ETAs.

See: Multi‑Day Scheduling

Can drivers upload proof from their phone gallery?

Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.

See: Uploading from Gallery

Can multiple stores use a single EasyRoutes account?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.

See: Multiple Shopify stores

Can I connect EasyRoutes to Zapier?

Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).

See: Zapier Integration

Can I customize my packing slips?

Yes. Add your logo, choose which order fields appear, and adjust layout and font sizing from EasyRoutes Settings → Packing Slips & Labels. Options are available in both Shopify and Web.

See: Customizing Packing Slips

What can I do with the API?

Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

See: Routes API

Do SMS usage fees, prorated monthly subscriptions, and driver seats function the same way on the Shopify and Web platforms?

Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.

See: SMS pricing · Pricing · Proration

Can I combine Wix orders with other platform orders in EasyRoutes?

Yes. You can route Wix orders alongside Shopify, WooCommerce, BigCommerce, and more. See: Wix Integration

Do I need coding skills to connect Xero with EasyRoutes?

No coding is required if you use Zapier. For advanced customizations, API skills may be useful. See: API Guide

Does the app provide turn-by-turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App