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Can I preview my notification templates before sending?

Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

See: Delivery Notifications

Can the app work offline?

Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.

See: Offline Use

Is Zapier available for both EasyRoutes for Shopify and EasyRoutes for Web?

Yes. Zapier works with both platforms to import, sync, and automate orders. See: Platform Support

What data does Delivery Analytics provide?

Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

See: Delivery Analytics

Does EasyRoutes integrate with Wix?

Yes. You can connect Wix orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API. See: EasyRoutes for Wix

Can I use EasyRoutes Workflows with BigCommerce orders?

Yes. Imported BigCommerce orders can trigger Workflows inside EasyRoutes. See: Workflows Overview

Can drivers see customer notes?

Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.

See: Viewing Delivery & Customer Notes

Can I manage cash-on-delivery orders?

Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.

See: Cash on Delivery

How do I import WooCommerce orders into EasyRoutes?

Export your orders as a CSV from WooCommerce, then upload them into EasyRoutes for route planning.

See: WooCommerce Import Guide

What fields should I map when importing from Xero?

Map fields like ContactName, SAAddressLine1, SAPostalCode, and InvoiceNumber. See: Xero Import Guide

Can EasyRoutes send notifications for Wix orders?

Yes. Customers receive branded email or SMS notifications with live tracking. See: Notifications Overview

Can I connect EasyRoutes to Zapier?

Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).

See: Zapier Integration

Does EasyRoutes keep a history of my past routes?

Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.

See: See old orders or routes

Can multiple stores connect to one EasyRoutes account?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.

See: Multiple Shopify stores

Can I balance stops evenly across several routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

See: Balance routes · How many routes?

Does the app provide turn-by-turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App

Can I combine WooCommerce orders with orders from other platforms in EasyRoutes?

Yes. EasyRoutes can route orders from WooCommerce alongside other imported, custom, or Shopify orders.

See: WooCommerce Overview

Is the Activity Feed visible to drivers?

No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.

See: Activity Feed

Can I auto-dispatch routes?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

What information can I see in real-time tracking as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

See: Real-Time Driver Location Tracking · Activity Feed

Can I balance stops evenly across multiple routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

See: Balance routes · How many routes?

Can I customize my packing slips?

Yes. Add your logo, choose which order fields appear, and adjust layout and font sizing from EasyRoutes Settings → Packing Slips & Labels. Options are available in both Shopify and Web.

See: Customizing Packing Slips

Can I dispatch routes directly to a driver?

Yes. Assign a driver and dispatch so the route appears in the EasyRoutes Delivery Driver mobile app, and a push notification is sent.

See: Dispatching Routes

Can I view analytics for specific drivers?

Yes. Filter Analytics by driver to compare performance or focus on an individual’s workload and results.

See: Filtering by Driver

Can Zapier integrate EasyRoutes with my CRM or ERP?

Yes. Zapier supports connecting EasyRoutes with CRMs like HubSpot or ERPs like NetSuite. See: EasyRoutes Zapier Apps

Can I use EasyRoutes at multiple locations?

Yes. Manage deliveries for multiple depots/warehouses from one account. Create routes with different start/end locations and assign drivers per hub.

See: Delivering from multiple locations