Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you re‑optimize a route whenever plans change. Use this feature after you add or remove stops, change stop priorities, edit time windows or service times, or adjust limits like max route duration and stop limits. You can also balance stops across multiple routes first, then re‑optimize each route to tighten the sequence. If permitted in your Driver Settings, drivers may manually re‑order stops from the driver app or re‑optimize the remaining stops in their route to recalculate ETAs after mid‑route changes. For API‑driven workflows, use the Routes API to programmatically update routes and trigger re‑optimization.
See: How do I re‑optimize a route? · How do I allow drivers to re‑order stops?
Yes. When optimizing, set per‑route limits (max items/weight) so loads fit the assigned vehicle. You can also create Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle, and enable route constraints (e.g., avoid tolls or U‑turns), and reuse them across routes. These settings help prevent overloads and keep route planning aligned with your real fleet.
See: Creating routes by vehicle capacity · Vehicle Profiles · Max items per route
Yes. EasyRoutes supports multiple label sizes. Pick a base size and text scale in EasyRoutes Settings → Packing Slips & Labels, then confirm your printer uses the matching paper (e.g., 4×6) with an appropriate print scale.
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Each stop supports multiple PoD elements: up to four photos, an e‑signature with timestamp, and any driver notes. Use photos for placement/context and the signature for hand‑off confirmation. These items appear in admin views, can be shown on tracking pages (per your settings), and are included via links in route/stop exports for record‑keeping.
See: Proof of Delivery
Go to tDrivers & Vehicles, open the driver, and edit their name, phone number, or notes. If a phone number changes, update it here so dispatch and sign‑in continue to work. Drivers may also edit their display name inside the Delivery Driver app.
No long‑term contract is required. You can start on a monthly plan, adjust driver seats as your team changes, and upgrade or downgrade tiers at any time. When you change plans mid‑cycle, EasyRoutes automatically prorates the charges so you only pay for what you use.
Analytics reflects new data shortly after drivers complete or update stops in the EasyRoutes Delivery Driver app. Because updates depend on device connectivity and permissions, you may see a brief delay if a driver is offline; once the device reconnects, metrics catch up automatically. For the most granular timeline, open the route and review the Activity Feed, which lists each delivery event as it occurred.
This live‑update behaviour applies to both EasyRoutes for Shopify and EasyRoutes for Web. If numbers look stale, refresh the page or adjust your date/driver filters and try again.
Yes. EasyRoutes Delivery Driver supports low‑connectivity scenarios. Have drivers open or refresh the route while connected to preload stops and attachments. If signal drops, they can continue navigating (via their chosen maps app), mark stops delivered/attempted, and capture photos/signatures. The app queues events locally and syncs them back to EasyRoutes as soon as the device reconnects, updating ETAs and tracking automatically.
See: Can I use EasyRoutes Delivery Driver without a connection?
Yes. From the Routes page or an individual route view, export to CSV for all relevant route data points. Exports include stop details, timestamps, driver assignments, and URLs to related proof of delivery (photos/signature/notes). Use these files for accounting, customer service follow‑up, or analysis in spreadsheets or external tools. Exports are supported in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. When you create multiple routes together, EasyRoutes groups them so you can monitor all active drivers in a single view. The Route Group page shows color‑coded pins, per‑route progress, and live stop updates. Use this view to coordinate dispatch, answer customer inquiries, and rebalance work if needed by moving stops between routes.
EasyRoutes calculates ETAs from drive times and your configured service time per stop, adjusting for start/end locations, stop priorities, and time windows. As drivers complete stops, ETAs refresh automatically based on actual timing. The best results come from accurate addresses, realistic service times, and consistent driver start times.
Customers see ETAs on tracking pages and (optionally) receive updates via email/SMS.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. From Proof of Delivery settings, you can force one or more PoD elements to be collected before drivers can complete a stop. Choose the combinations that fit your workflow — e.g., require a photo for attempted stops, or require e‑signatures for only completed stops. These rules apply in EasyRoutes for Shopify and EasyRoutes for Web, and can include Attempted stops.
See: Make PoD Required
To sign in, add the driver to your EasyRoutes account (Shopify or Web) with their phone number. The driver installs the app and enters that number; we send a one‑time SMS code to complete sign‑in. Routes assigned to that number appear automatically. If a driver changes phone numbers, update their driver profile so dispatch and permissions match.
See: How do I sign in or sign up for EasyRoutes Delivery Driver?
Yes. With Premium or Enterprise plans, turn on live tracking from EasyRoutes Settings → Driver settings. You’ll see a live GPS pin, breadcrumb path, current/next stop, and real‑time status updates on each route’s Tracking tab. Ensure drivers grant Always/Precise location permissions in the Delivery Driver app. Route Groups let you monitor multiple drivers at once.
Yes. If a driver’s phone was offline or a photo needs to be re‑added, open the stop in EasyRoutes and upload PoD from your browser. The new items join the stop’s timeline with timestamps and appear in exports and tracking (subject to your visibility settings). This works across both EasyRoutes for Shopify and EasyRoutes for Web.
See: Manually upload PoD
Yes. The Activity Feed is designed to provide a verifiable sequence of events — who did what, and when — covering route creation, dispatch, status changes, driver assignments, and proof‑of‑delivery uploads. For external reviews or compliance checks, export related routes/stops to CSV to provide structured records and links to PoD. Together, these sources form a complete audit trail.
Yes. In EasyRoutes for Shopify you can choose between EasyRoutes’ customizable notifications and Shopify’s built‑in notifications. When using Shopify templates, EasyRoutes maps delivery events (e.g., Out for Delivery, Delivered; Missed Delivery for Local Delivery) to Shopify’s corresponding notifications and attaches the tracking link on fulfillment. To prevent double‑sending, review Shopify’s notification settings and disable overlapping templates when EasyRoutes emails/SMS are enabled.
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
Yes. EasyRoutes prints all slips for the selected route in one batch. From the route page, choose Print → enable Packing slips → print or save as PDF. Slips are ordered to match the route so packing and loading follow the driver’s sequence.
This bulk flow is available in both EasyRoutes for Shopify and EasyRoutes for Web. If you maintain custom slip templates in Shopify, you can also push orders to Order Printer Pro and print them in route order from there.
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options