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Can I schedule driver breaks into my optimized routes?

Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

See: Driver Breaks

How accurate are ETAs?

ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.

See: Route Scheduling & ETAs

Does the app provide turn-by-turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App

Can I combine WooCommerce orders with orders from other platforms in EasyRoutes?

Yes. EasyRoutes can route orders from WooCommerce alongside other imported, custom, or Shopify orders.

See: WooCommerce Overview

Who should use EasyRoutes for Shopify?

EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem.  Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.

EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

Can I send customer delivery notifications for WooCommerce orders?

Yes. EasyRoutes supports branded tracking pages and notifications for imported WooCommerce orders. See: WooCommerce Integration

How do I enable real-time driver tracking in EasyRoutes?

Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.

See: Real-Time Driver Location Tracking

Can I plan pickup routes?

Yes. Create pickup‑only routes or mix pickups and deliveries. Use your store or pickup point as the address, and include any notes/requirements for staff reference.

See: Pickup Orders

What app permissions are required?

Location (Always/Precise), Camera/Photos, and Notifications are required for full functionality of the EasyRoutes Delivery Driver mobile app; Storage/Media permissions may be prompted on Android.

See: App Permissions

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Can Workflows trigger when new Shopify orders come in?

Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.

See: Shopify Order Triggers

Can I get started with EasyRoutes quickly?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found on the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

Does EasyRoutes support Shopify Subscription orders?

Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.

See: Shopify Subscription Orders · Third‑party apps

Can I integrate EasyRoutes with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

Can I track multiple routes at once?

Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.

See: Real-Time Driver Location Tracking · Route Groups

Does EasyRoutes work without Shopify?

Yes. EasyRoutes for Web lets you plan and manage deliveries without a Shopify store. Import orders by CSV/API/webhooks or add manual stops.

See: Apps & Integrations

Can I track driver performance?

Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.

See: Analytics

What are some pre-built Zapier templates for EasyRoutes?

EasyRoutes provides templates for email alerts, Google Sheets logging, and more. See: EasyRoutes Zapier Templates

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

Is EasyRoutes multilingual?

Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system. The mobile driver app supports automatic English, French, Spanish, Dutch, and German translations.

See: Is EasyRoutes available in my language?

What actions can I perform in EasyRoutes using Zapier?

You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API. See: Zapier Guide

Can I move orders between routes?

Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.

See: Move orders to another route

Can I use EasyRoutes Workflows with BigCommerce orders?

Yes. Imported BigCommerce orders can trigger Workflows inside EasyRoutes. See: Workflows Overview

Can I use the API to import orders from other platforms?

Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

See: API Import

Can EasyRoutes send notifications for Xero deliveries?

Yes. Customers can receive branded notifications and live tracking links. See: Xero Integration

Does EasyRoutes support real-time updates for Xero invoices?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide