« Back to FAQs

Can I set specific start or end locations for my routes?

Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.

See: Start/End Locations

Does EasyRoutes support different vehicle types/capacities when optimizing?

Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export

Who should use EasyRoutes for Shopify?

EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem.  Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.

EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

Does EasyRoutes show route distance and duration?

Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re‑optimize.

See: Route Mileage

Do Workflows work with both Shopify and EasyRoutes for Web?

Yes. Workflows are available across both platforms. In Shopify, they integrate tightly with your store’s orders and fulfillments (both Shopify-native and custom/imported stops), while on EasyRoutes for Web, they connect with your imported, custom, or API-generated orders.

See: Workflows Setup

Can I integrate EasyRoutes with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

Can EasyRoutes sync Squarespace orders automatically?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Does EasyRoutes integrate with WooCommerce?

Yes. You can connect WooCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

See: WooCommerce Import Guide

Can I notify customers of delivery delays with EasyRoutes?

Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.

See: Delivery Notifications

Can I dispatch routes automatically?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Does EasyRoutes support Shopify Subscription orders?

Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.

See: Shopify Subscription Orders · Third‑party apps

Can customers give feedback through their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

See: Delivery Ratings

Can customers give feedback via their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

See: Delivery Ratings

Can I send staff notifications through Zapier when a stop is completed?

Yes. You can trigger notifications like emails or Slack messages when drivers update stop statuses. See: Zapier Notifications Guide

What are the main benefits of using EasyRoutes with Squarespace?

Optimized routing, real-time tracking, notifications, proof of delivery, and analytics. See: Squarespace Integration

How is real-time driver location displayed to customers?

You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.

See: Real-Time Driver Location Tracking · Order Tracking Pages

What information can I see in real-time tracking as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

See: Real-Time Driver Location Tracking · Activity Feed

Does EasyRoutes have an API?

Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.

See: API Getting Started · Routes API

Can I deactivate a driver seat without removing the driver?

Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.

See: Managing Seats

Can I auto-dispatch routes to my drivers?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Does EasyRoutes integrate with Wix?

Yes. You can connect Wix orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API. See: EasyRoutes for Wix

Can I track multiple routes at once?

Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.

See: Real-Time Driver Location Tracking · Route Groups

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

Are there any differences in the customer experience between products?

Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.

See: Tracking pages · Delivery notifications · Proof of Delivery

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Can I schedule driver breaks into my optimized routes?

Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

See: Driver Breaks