Yes. When real‑time tracking is enabled, customer tracking pages can show an anonymized, live GPS pin as the driver approaches (configurable between 1 and 10 stops away). Turn on live location in EasyRoutes Settings → Driver settings, and enable the customer display option in EasyRoutes Settings → Order tracking. This capability is available across EasyRoutes for Shopify and EasyRoutes for Web.
Can I show my driver’s real-time location to customers?
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How is real-time driver location shown to customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
How is real-time driver location displayed to customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure from EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
How is real-time driver location shared with customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and combine with email/SMS notifications for maximum visibility.
Which plans include real-time driver tracking?
Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.
How do I enable real-time driver tracking in EasyRoutes?
Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.
Can customers see proof items with driver tracking?
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Can I hide driver location from customers?
Yes. Live driver location on tracking pages is optional - keep it internal or show it to customers when their driver is 1–10 stops away.
What real-time tracking information can I see as an admin?
Any route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
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