We recommend using a test store or non‑production data for integration testing — e.g., draft orders or manual stops with your own contacts — before pushing to production.
See: API Getting Started
Analytics updates as delivery events are recorded. Refresh the Analytics page to see the latest numbers; event details also appear in each route’s Activity Feed.
See: Delivery Analytics · Activity Feed
Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Location (Always/Precise), Camera/Photos, and Notifications are required for full functionality of the EasyRoutes Delivery Driver mobile app; Storage/Media permissions may be prompted on Android.
See: App Permissions
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.
See: Export routes/stops
Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
See: Adding a Driver
Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.
Yes. Reopen any route and use Print to reprint packing slips or labels, or re‑export to PDF. If a route was archived, simply unarchive it first.
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.
Yes. Assign a driver and dispatch so the route appears in the EasyRoutes Delivery Driver mobile app, and a push notification is sent.
See: Dispatching Routes
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.
SMS messaging rates are determined by the country of the recipient, and are billed on a per-segment basis.
Yes. API and webhooks are available on Premium and Enterprise plans.
See: API Guide · Pricing & Plans
Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.
See: Analytics
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Yes. EasyRoutes for Web lets you plan and manage deliveries without a Shopify store. Import orders by CSV/API/webhooks or add manual stops.
See: Apps & Integrations
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.
See: API Getting Started · Routes API
On EasyRoutes for Shopify, our plans work as subscription charges on your Shopify store. To learn more about subscription charges on your Shopify store, review this Shopify Help Center article.
On EasyRoutes for Web, we partner with Stripe for simplified billing. You have full control over your subscription through our customer billing portal.
Use an access token generated from your EasyRoutes account and include it with each request per the API Getting Started guide found in the EasyRoutes support portal.
See: API Getting Started
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
You can attach up to four delivery photos per stop, plus an e‑signature and driver notes, to document each delivery thoroughly.
See: Proof of Delivery
Self‑serve help docs and videos are available 24/7, with direct email support during business hours; Enterprise customers receive priority responses.
See: Help Center · Support tiers
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Yes. We provide step‑by‑step help docs, videos, and email support during business hours; Enterprise receives priority onboarding and dedicated support.
See: Getting Started · Support Portal
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.
Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.
See: Cash on Delivery
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the onboarding checklist to reach your “aha” moment fast.
See: Getting Started
No. Subscriptions are month‑to‑month; upgrade/downgrade at any time and charges are prorated when your plan changes.
See: Prorated billing
Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.
See: SMS pricing · Pricing · Proration
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Yes. Print Packing labels from the route’s Print menu. Choose one label per stop or per item (package), then customize variables and size. Available in both EasyRoutes for Shopify and Web (paid plans).
See: Label Printing
Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Absolutely. Plan with item and weight limits to reflect the capacities of your fleet. Configure and assign Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle.
Dispatchers use the web app. EasyRoutes for Shopify is accessible inside the Shopify mobile app; EasyRoutes for Web runs in any mobile browser for on‑the‑go monitoring.
Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.
See: Start/End Locations
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Direct file attachments aren’t supported, but you can add detailed notes to each stop for driver and planner reference.
See: Custom Notes
Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.
See: Webhooks · Zapier Integration
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.
See: Driver Assignment
Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.
See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export
Yes. EasyRoutes lets you set limits for maximum route duration, maximum stops per route, and maximum items per route. Configure these constraints in Route Options before planning, or when editing a route.
See: Route Options
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
We recommend using a test store or non‑production data for integration testing — e.g., draft orders or manual stops with your own contacts — before pushing to production.
See: API Getting Started
EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.
See: Analytics Reports
Yes. Turn on settings to avoid toll roads and u‑turns from the Route Options panel. Enable these options before planning a route, or edit the route after creation and re‑optimize to see them reflected in your route.
See: Route Options
Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.
See: API Getting Started · Routes API
Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.
Yes. EasyRoutes for Shopify and EasyRoutes for Web include a 14‑day free trial on any tier, so you can test our advanced features before subscribing.
See: Plans & Pricing
Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).
See: Zapier Integration
Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.
See: Tracking pages · Delivery notifications · Proof of Delivery
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
See: Adding Custom Stops
Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.
See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Add or remove stops on existing routes, then re‑optimize to refresh ETAs and send updates to the driver app. Changes can be made anytime during the day.
Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.
Yes — securely and for delivery operations only. Data handling follows our Privacy Policy; we don’t sell personal information and access is limited to providing our services.
See: Privacy Policy
Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
You can change your plan at any time in your EasyRoutes settings by following the instructions in this EasyRoutes help article. Any active drivers you have on your current plan will also be changed to the new plan's monthly price.
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Yes. Copy an existing route so you can reuse its stops and settings, adjust the schedule/driver, and re‑optimize for use on subsequent delivery days.
See: Edit Routes
Driver seats are active licenses you assign to people in your driver roster. Activate a seat to let a driver receive routes in the EasyRoutes Delivery Driver app; deactivate a seat to pause access without deleting their profile. You can toggle seats anytime and only pay for the seats on your plan at that moment. Charges/credits are prorated automatically when you add or remove seats.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices (batching, webhooks).
See: API Getting Started
Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.
Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.
Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.
Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.
See: API Import
ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.
Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.
See: API Getting Started
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. Add/remove stops, drag‑and‑drop stops to reorder them, change drivers or schedules, and re‑optimize at any time.
See: Edit Routes
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes. Add PoD image URLs to Shopify’s Delivered/Missed templates so customers receive photo links in standard Shopify emails.
No. Both EasyRoutes for Shopify and Web dispatch delivery routes to the same EasyRoutes Delivery Driver mobile app for iOS and Android.
Drivers will have access to the same easy-to-use navigation and inventory tools when delivering routes with either product. Driver-facing route planning features (such as assignable driver tasks and scheduled driver breaks) are also available on both platforms.
See: Delivery Driver app · Barcode scanning · Location tracking
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.