« Back to FAQs

Can I track driver performance?

Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.

See: Analytics

Can I share proof of delivery through tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

See: Proof of Delivery · Order Tracking Pages

Which plans include real-time driver tracking?

Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.

See: Real-Time Driver Location Tracking · Pricing & Plans FAQ

Can I combine Wix orders with other platform orders in EasyRoutes?

Yes. You can route Wix orders alongside Shopify, WooCommerce, BigCommerce, and more. See: Wix Integration

Can I export analytics data?

Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.

See: Printing & Exporting Analytics

What types of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

What are the main benefits of using EasyRoutes with BigCommerce?

By integrating BigCommerce with EasyRoutes, you get a complete delivery management solution: multi-stop route optimization, real-time driver tracking, branded customer notifications, proof of delivery (photos, notes, signatures), and analytics. See: BigCommerce Overview

Can I auto‑dispatch routes?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Can I duplicate a route for future use?

Yes. Copy an existing route so you can reuse its stops and settings, adjust the schedule/driver, and re‑optimize for use on subsequent delivery days.

See: Edit Routes

Can I preview my notification templates before sending them?

Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

See: Delivery Notifications

Do I need coding skills to connect Xero with EasyRoutes?

No coding is required if you use Zapier. For advanced customizations, API skills may be useful. See: API Guide

Does EasyRoutes support time windows for deliveries?

Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.

See: Time Windows · Supported third-party apps

Can I connect EasyRoutes to Zapier?

Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).

See: Zapier Integration

Does the app send push notifications for new routes?

Yes. When a route is dispatched and assigned, the driver receives a push notification with a shortcut into the route (requires notification permission).

See: Route Dispatch

Is EasyRoutes good for same-day delivery?

Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.

See: Re‑optimize · Dispatch

Does EasyRoutes work internationally?

Yes. EasyRoutes supports global address lookup and mapping for most countries; some features may vary by region. Review our current list of unsupported regions before launching.

See: Unsupported Countries

Does EasyRoutes support real-time updates for Wix orders?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Does EasyRoutes support real-time updates for BigCommerce orders?

Yes, via Zapier or API integrations. See: Zapier Guide

Can the API update route status?

Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.

See: API Getting Started · Routes API

What types of proof of delivery does EasyRoutes support?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

What are the main benefits of using EasyRoutes with Xero?

Optimized routing, notifications, proof of delivery, analytics, and more. See: Xero Integration

Can I use Workflows with WooCommerce orders?

Yes. Once WooCommerce orders are imported or synced, they can trigger Workflows in EasyRoutes.

See: Workflows Overview

Does EasyRoutes integrate with BigCommerce?

Yes. You can connect BigCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

See: EasyRoutes for BigCommerce

Does EasyRoutes support real-time updates for WooCommerce orders?

Yes, through Zapier or the EasyRoutes API. See: Zapier Guide

Can I test a Workflow before enabling it for my team?

Yes. You can create and save Workflows in a draft state, test them with sample data, and only enable them once you’re confident they work as intended.

See: Testing Workflows