Yes. EasyRoutes supports multi‑location operations. You can set unique start/end locations on routes (store, warehouse, driver home base), segment orders by delivery zone or location tags, and dispatch drivers from different hubs on the same day. Route Groups make it easy to manage several routes per location and monitor all drivers together.
This applies across EasyRoutes for Shopify and EasyRoutes for Web.
Yes. If you use Shopify’s native notifications, you can insert proof image URLs into the Delivered or Missed Delivery templates so customers see photo links in those emails. This is optional — EasyRoutes notifications can also include tracking links that show PoD on the hosted tracking page. Choose the path that best matches your communication setup.
See: Integrating PoD with Shopify Emails · Delivery Notifications
Yes. Packing slips are configurable so teams can show the fields drivers or packers need. In EasyRoutes Settings → Packing Slips & Labels you can: include a logo, select variables (customer details, order items, notes), set text sizes, and tweak headers and helper text. Print slips directly from any route.
Note: Some variables are only available when printing one slip per stop vs. one per item. Adjust your preference in the Print Preview if you need item-level detail.
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Workflows are available across both EasyRoutes platforms, but their triggers and available actions are tailored to fit the data each platform provides. On Shopify, Workflows integrate tightly with orders, fulfillments, and Shopify-specific tags or delivery methods. On EasyRoutes for Web, you can use Workflows to automate processes based on imported orders (CSV uploads or API connections) and route activity.
This flexibility means that whether you’re using Shopify to manage your e-commerce orders or relying on EasyRoutes for Web to handle deliveries from another system, you can still benefit from automation. Businesses that operate across multiple platforms can use Workflows to keep all of their delivery processes running consistently.
See: Workflows Setup
Yes. EasyRoutes is built for fast‑moving operations. Select orders, click Create route, and dispatch in a few steps. When new requests arrive, add them to an active route, re‑optimize the remaining sequence, and the driver’s app updates immediately. Customers can receive status notifications and view tracking links with dynamic ETAs. Use Route Groups to coordinate multiple drivers for peak periods.
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.
EasyRoutes doesn't include a dedicated age-verification or age-gating feature, so it won't automatically confirm a recipient's age. You can still operate alcohol, CBD, or other age-restricted delivery routes and enforce the check at the door: require an e-signature and/or photo to mark the stop delivered, and add a required Driver Task (e.g., "ID checked, recipient 21+") the driver must complete first.
Note that age-gated content isn't supported for SMS notifications. These options work in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Proof of Delivery · Driver Tasks
Yes. For long runs or regional routes, create a schedule that spans multiple days. Set a start time/location for each day and include an overnight break so ETAs for day two (and beyond) reflect realistic service times. This works alongside capacity limits and time windows, and customer tracking will display the correct expected dates.
EasyRoutes helps protect perishable and temperature-sensitive goods by keeping product moving and time on the road to a minimum. Cap each route with Max route duration and Max stops per route so no run exceeds your safe window, assign delivery time windows to fragile stops, and let optimization sequence and split orders across drivers for faster dispatch. This works the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: Route Options · Time Windows
Yes. As assigned routes are dispatched from EasyRoutes, drivers get a push notification that opens the route in the app. If a driver doesn’t see alerts, confirm notification permission is enabled and the driver is added to your store with the correct phone number. Drivers can also pull‑to‑refresh their route list in the app to fetch new routes available to them.
See: How do I dispatch/share routes? · Troubleshooting push notification permissions
Yes. EasyRoutes keeps your order list synchronized with Shopify so recent orders, edits, and fulfillment changes are available for routing without manual imports. If an expected order isn’t visible, confirm the Show orders from the last… window, and other filters on the Orders page, then refresh. You can also import non‑Shopify orders alongside synced Shopify orders when needed.
Keep product moving and time on the road low. Cap Max route duration and Max stops/items per route so no run exceeds your safe window, and let optimization split the overflow into extra routes. Use time windows and priority stops so the most temperature-sensitive orders are delivered first.
Pair the routing with physical cold-chain steps — insulated bags or coolers — and a required Driver Task to confirm handling. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Max route duration · Priority Stops
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Yes. EasyRoutes integrates with Wix through multiple methods: you can export orders from Wix to a CSV and import them into EasyRoutes, or use Zapier and our API for automated, real-time workflows. This flexibility means businesses can start quickly with spreadsheet imports and later upgrade to automated integrations as they scale.
See: EasyRoutes for Wix
EasyRoutes automatically reads the delivery date and time window that a date picker writes onto each Shopify order — most often as order attributes (note attributes), and also from order tags. It recognizes common attribute names such as "Delivery Date," "Delivery Time," and "Order Due Time" used by popular apps, then surfaces them in the Delivery Date and Time Window columns for filtering and routing. Metafields aren't read directly; use Shopify Flow to copy them into an order attribute. This works the same whether data comes from Zapiet, Buunto, or another supported app.
See: How EasyRoutes works with your Shopify setup and third-party apps · Time Windows
Yes. When a stop can’t be completed, drivers mark it Attempted instead of Delivered from the Update Status section on the stop. They can choose a preset reason (for example, no answer, inaccessible, or Canceled) and add a note or proof of delivery to document what happened. The reason then appears on the stop’s details and feeds into your delivery analytics. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
EasyRoutes protects order and customer information with modern security practices. Traffic between your browser, the driver app, and our services is encrypted in transit; stored data is encrypted at rest. Access to accounts and APIs is token‑based and limited to the minimum required to operate features like routing, tracking, and notifications. Payments are handled by Shopify or other PCI‑compliant providers — EasyRoutes does not store card data.
We do not sell personal information. Limited sharing with subprocessors may occur solely to operate EasyRoutes as described in our Privacy Policy. Contact support if you have questions about data retention or deletion requests.
See: Privacy Policy
We offer a self‑serve Help Center with step‑by‑step guides and videos, plus email support from our team during business hours (ET). Most questions are resolved the same business day. Accounts on the Enterprise plan receive prioritized responses and onboarding help. For incident updates, check our public status page; for billing and plan questions, see the pricing page.
See: Help Center · EasyRoutes Pricing
By integrating BigCommerce with EasyRoutes, you get a complete delivery management solution: multi-stop route optimization, real-time driver tracking, branded customer notifications, proof of delivery (photos, notes, signatures), and analytics. This turns BigCommerce from a storefront into a powerful logistics tool, helping you scale local delivery with confidence.
See: BigCommerce Overview
The feed captures high‑signal delivery events so you can trace what happened and when: route creation, edits, and dispatches; assignments and self‑assign actions; stop status updates (Ready, Out for Delivery, Delivered, Attempted); proof‑of‑delivery photos/signatures/notes; and other key changes. Entries stream in real time for both EasyRoutes for Shopify and EasyRoutes for Web.
Admins can monitor each active route from the Tracking tab: view a live GPS pin, the recent breadcrumb path, and which stop the driver is headed to now. Stop tiles update in real time with status changes and completion times, and proof of delivery (photos, signature, notes) appears as soon as it’s captured. You can also open a Route Group to watch multiple routes/drivers concurrently.
See: Real-Time Driver Location Tracking · EasyRoutes Activity Feed