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Can I view analytics for specific drivers?

Yes. Filter Analytics by driver to compare performance or focus on an individual’s workload and results.

See: Filtering by Driver

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

How accurate are ETAs?

ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.

See: Route Scheduling & ETAs

How do I import Xero invoices into EasyRoutes?

Export invoices from Xero as a CSV, then upload them into EasyRoutes. See: Xero Import Guide

Can the app work offline?

Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.

See: Offline Use

What actions can I perform in EasyRoutes using Zapier?

You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API. See: Zapier Guide

Can EasyRoutes import orders from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

Does EasyRoutes support different vehicle types/capacities when optimizing?

Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export

Does EasyRoutes integrate with Squarespace?

Yes. You can connect Squarespace orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API. See: EasyRoutes for Squarespace

How do drivers sign in to the app?

Drivers sign in with the phone number used when they were added as a driver. They’ll receive an SMS code and can then access assigned routes.

See: How do I sign in or sign up?

What is the Activity Feed in EasyRoutes?

The Activity Feed is a real‑time, account‑wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).

See: Activity Feed

Can I re‑optimize a route after it’s created?

Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.

See: Re‑optimize a route · Re‑ordering stops

Can EasyRoutes sync Xero orders automatically?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Does EasyRoutes support Shopify Subscription orders?

Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.

See: Shopify Subscription Orders · Third‑party apps

How do I change my plan?

You can change your plan at any time in your EasyRoutes settings by following the instructions in this EasyRoutes help article. Any active drivers you have on your current plan will also be changed to the new plan's monthly price.

See: Change your plan · Prorated plan changes

Does EasyRoutes keep a history of my past routes?

Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.

See: See old orders or routes

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

What app permissions are required?

Location (Always/Precise), Camera/Photos, and Notifications are required for full functionality of the EasyRoutes Delivery Driver mobile app; Storage/Media permissions may be prompted on Android.

See: App Permissions

How does EasyRoutes handle orders without a shipping address?

EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

Can I change label sizes?

Yes. Set label size (e.g., 4×6 thermal or A4/Letter) and font scale in EasyRoutes Settings → Packing Slips & Labels, then fine‑tune using your printer’s paper and scale settings.

See: Printing packing labels

Can I schedule routes early and share ETAs in advance?

Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

See: Route Scheduling & ETAs

How does EasyRoutes optimize my delivery routes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101

Can I route Shopify Local Delivery and Pickup orders?

Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.

See: Viewing Local Delivery Instructions

Can I use Workflows with WooCommerce orders?

Yes. Once WooCommerce orders are imported or synced, they can trigger Workflows in EasyRoutes.

See: Workflows Overview

Can I export activity feed data?

Not directly, as the Activity Feed is intended as a real-time stream of events for quick reference and attribution. Export related route/stop data (with timestamps and PoD links) to CSV for analysis or records.

See: Export routes/stops · Activity Feed