« Back to FAQs

Can the API update route statuses?

Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.

See: API Getting Started · Routes API

How do I manage my drivers?

You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.

See: Add a driver · Activate/deactivate drivers

Who should use EasyRoutes for Web?

Choose EasyRoutes for Web if you don’t use Shopify or prefer a standalone planner. Import orders from spreadsheets (CSV), connect webhook events to Zapier for no-code automations, or integrate directly with our API to push/pull data programmatically. It’s ideal for delivery teams moving off manual tools and wanting automation without switching e-commerce platforms.

See: Import orders from CSV · API: Getting Started · Zapier webhooks

Can I send customer delivery notifications for WooCommerce orders?

Yes. EasyRoutes supports branded tracking pages and notifications for imported WooCommerce orders. See: WooCommerce Integration

Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

See: Re‑optimize remaining stops

Can I schedule routes in advance to share ETAs?

Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

See: Route Scheduling & ETAs

Can multiple stores use a single EasyRoutes account?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.

See: Multiple Shopify stores

Will drivers get notified when assigned a route?

Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.

See: Dispatch Notifications

How do I add a driver to EasyRoutes?

Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.

See: Adding a Driver

What data does Delivery Analytics provide?

Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

See: Delivery Analytics

Can EasyRoutes sync Wix orders automatically?

Yes, through Zapier or the EasyRoutes API. See: Zapier Guide

Can I schedule driver breaks into my optimized routes?

Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

See: Driver Breaks

How often is analytics data updated?

Analytics updates as delivery events are recorded. Refresh the Analytics page to see the latest numbers; event details also appear in each route’s Activity Feed.

See: Delivery Analytics · Activity Feed

Can I combine Xero invoices with orders from other platforms?

Yes. EasyRoutes supports mixing Xero invoices with Shopify, WooCommerce, and more to create delivery routes. See: Xero Integration

Can I import orders into EasyRoutes from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

How do I change my plan?

You can change your plan at any time in your EasyRoutes settings by following the instructions in this EasyRoutes help article. Any active drivers you have on your current plan will also be changed to the new plan's monthly price.

See: Change your plan · Prorated plan changes

How does EasyRoutes handle orders without a shipping address?

EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

What fields should I map when importing from Xero?

Map fields like ContactName, SAAddressLine1, SAPostalCode, and InvoiceNumber. See: Xero Import Guide

Can I assign multiple drivers to a single route?

No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.

See: Driver Assignment

Can I make proof of delivery mandatory?

Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

See: Mandatory PoD

Does EasyRoutes support different vehicle types or capacities when optimizing?

Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export

Can EasyRoutes connect to multiple Shopify stores?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.

See: Multiple Shopify stores

Does EasyRoutes integrate with Wix?

Yes. You can connect Wix orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API. See: EasyRoutes for Wix

Can I preview my notification templates before sending them?

Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

See: Delivery Notifications

Can I track my drivers in real-time?

Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.

See: Real‑Time Tracking

Does tracking continue if the driver closes the app?

Yes — provided background location is configured as allowed (Always/Allow all the time) and the OS isn’t restricting the app. Force‑quitting or disabling location will pause updates until the app is reopened.

See: Real-Time Driver Location Tracking