Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.
See: API Getting Started · Routes API
Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.
See: Mandatory PoD
Yes — provided background location is configured as allowed (Always/Allow all the time) and the OS isn’t restricting the app. Force‑quitting or disabling location will pause updates until the app is reopened.
Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.
See: Manual Upload
EasyRoutes is a delivery management and route optimization platform for merchants, local delivery teams, and logistics operators. It helps you plan routes, dispatch to drivers, track progress in real time, and notify customers. Works with Shopify and integrates with other e-commerce platforms via EasyRoutes for Web.
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Export your orders from BigCommerce as a CSV and upload them into EasyRoutes for routing.
Workflows can trigger notifications when automatically dispatching routes to drivers, ensuring consistent communication without extra effort from your team. Customers can then receive order status update notifications as soon as a driver starts their route.
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
You can automate tasks such as creating routes from new orders, applying filters to narrow the orders applying to each route, dispatching routes to drivers, sending delivery notifications, and updating Shopify order statuses.
See: Workflow Actions
Yes. Bulk print all packing slips for a route in one action: open the route, click Print, check Packing slips, and print or download directly.
See: Bulk Printing · Packing Slips
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.
See: Cash on Delivery
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Zapier supports triggers like “Route Updated” and “Stop Status Updated” from EasyRoutes. See: Zapier Guide
Yes. You can connect Xero invoices to EasyRoutes via CSV export, Zapier, or the EasyRoutes API. See: Xero Import Guide
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
EasyRoutes for Shopify is embedded in the Shopify Admin — team members with Shopify access can open EasyRoutes from the admin navigation or search. EasyRoutes for Web uses a standalone login; admins can invite additional users to collaborate with specific permissions. Both products let you control who can plan routes, dispatch, and manage drivers.
See: Getting started · Add collaborators
Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.
See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export
Yes. Zapier supports connecting EasyRoutes with CRMs like HubSpot or ERPs like NetSuite. See: EasyRoutes Zapier Apps
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
See: Adding Custom Stops
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Optimized routing, real-time tracking, notifications, proof of delivery, and analytics. See: Squarespace Integration
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices (batching, webhooks).
See: API Getting Started
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.
See: Real‑Time Tracking
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found on the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Export invoices from Xero as a CSV, then upload them into EasyRoutes. See: Xero Import Guide
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the onboarding checklist to reach your “aha” moment fast.
See: Getting Started
Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.
See: Start/End Locations
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. The feed offers a timestamped, user‑attributed history of delivery events you can reference alongside CSV exports for formal audits.
See: Activity Feed · Export routes/stops
No. Zapier is a no-code platform that works with EasyRoutes webhooks and actions. See: EasyRoutes Zapier Page
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Yes. Workflows can include multiple steps and conditions, such as only dispatching routes to certain drivers if the route exceeds a number of stops, or only adding particular stops if the corresponding order includes certain tags. There are no limits to how many Workflows route planners can create, offering maximum flexibility for businesses with varying delivery schedules.
Yes. You can connect BigCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Your 14-day free trial starts when you choose a paid plan for the first time. If you cancel anytime during your trial you won't be billed. If you continue, your subscription starts when your trial period ends.
Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.
Yes. Imported or synced Xero invoices can trigger Workflows in EasyRoutes. See: Workflows Overview
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
No coding is required if you use Zapier. For advanced integrations, API skills may be useful.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Yes. Zapier and Workflows can complement each other for advanced automation. See: Workflows Overview
Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.
See: Real‑Time Tracking
We use industry‑standard security: encryption in transit and at rest, scoped access, and secure billing via Shopify or PCI‑compliant processors. Data is used only to provide the service and is never disclosed to third parties.
See: Privacy Policy
Yes. Filter by delivery date, zone, status, location (ZIP/postal code, city, country, custom zones) and more criteria to select only the orders you need.
See: Order Filters
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.
See: API Getting Started · Routes API
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.
See: Analytics
Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.
Yes. Drivers see a manifest in the mobile app, and you can also print route manifests with order details for offline use or records. Choose the Print menu on any route.
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. Once Squarespace orders are imported, they can trigger Workflows. See: Workflows Overview
Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.
See: Analytics Reports
Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.
See: SMS pricing · Pricing · Proration
EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Export orders as a CSV with one row per item for best results. See: Wix Import Guide
Yes. EasyRoutes supports branded tracking pages and notifications for imported WooCommerce orders. See: WooCommerce Integration
Yes. Set specific start/end locations per route to represent different depots or driver home bases and plan accordingly.
Use an access token generated from your EasyRoutes account and include it with each request per the API Getting Started guide found in the EasyRoutes support portal.
See: API Getting Started
Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.
Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.
See: Offline Use
Events include route creation/updates, dispatch, driver assignments, stop status changes (Out for Delivery/Delivered/Attempted), and proof‑of‑delivery uploads.
See: Activity Feed Events
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Optimized routing, tracking, proof of delivery, notifications, and analytics. See: Wix Integration
Yes. You can route Wix orders alongside Shopify, WooCommerce, BigCommerce, and more. See: Wix Integration
Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.
See: Proof of Delivery
Yes. You can create and save Workflows in a draft state, test them with sample data, and only enable them once you’re confident they work as intended.
See: Testing Workflows
Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.
Tracking pages show that a signature was collected and when; for security purposes, the actual signature image isn’t displayed publicly but is retained internally for reference.
See: Proof of Delivery
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.
See: SMS Notifications · SMS Pricing
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.
See: API Getting Started · Routes API
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.
Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system.
Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes. Live driver location on tracking pages is optional - keep it internal or show it to customers when their driver is 1–10 stops away.
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
See: Adding a Driver
Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.
See: Webhooks · Zapier Integration
By integrating BigCommerce with EasyRoutes, you get a complete delivery management solution: multi-stop route optimization, real-time driver tracking, branded customer notifications, proof of delivery (photos, notes, signatures), and analytics. See: BigCommerce Overview
Yes. Use the date picker to select common presets (7/30 days) or a custom start and end date; Analytics refreshes to that range.
See: Filtering by Date
Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.