Yes. Access to the EasyRoutes API and webhooks requires a Premium (or higher) subscription across both products (Shopify and Web). If you’re evaluating, you can prototype with CSV import or the driver app while you finalize your integration plan, then enable API once you upgrade.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. BigCommerce orders can be routed alongside orders from Shopify, WooCommerce, Squarespace, or other platforms. You can import or sync all orders into one EasyRoutes account, then generate optimized routes across them. This helps centralize multi-platform delivery operations.
No long‑term contract is required. You can start on a monthly plan, adjust driver seats as your team changes, and upgrade or downgrade tiers at any time. When you change plans mid‑cycle, EasyRoutes automatically prorates the charges so you only pay for what you use.
Yes. You can generate packing slips for each stop from the route’s Print menu. Choose Packing slips to produce slips in route order, then print or save as PDF for digital handoff. Customize content (logo, variables, formatting) from EasyRoutes Settings → Packing Slips & Labels.
EasyRoutes for Shopify: Use the built-in Print Preview, or send orders to Shopify’s Order Printer/Order Printer Pro for custom templates (Order Printer Pro supports route order).
EasyRoutes for Web: Use the same Print Preview and Settings controls directly in the web app.
Yes. Configure a start location (e.g., your store, a local warehouse, or a driver's home base) and an end location (e.g., a depot, final stop, or loop back to the route's start location) on each route. These points are included in optimization and time estimates, so drivers see realistic drive times and customers receive accurate ETAs. You can set defaults in Route Options, then override per route as needed. For multi‑warehouse operations, create routes that begin near each inventory location to reduce deadhead driving. In both EasyRoutes for Shopify and EasyRoutes for Web, you can adjust these locations after route creation and re‑optimize to update the sequence and times.
See: Start/End Locations
Zapier expands EasyRoutes by letting you connect with thousands of popular apps like Google Sheets, Slack, Gmail, and CRMs. You can set up automated workflows such as importing new orders into EasyRoutes, sending delivery updates to your team via Slack, or logging route data into spreadsheets for reporting. This no-code integration makes it easy to streamline operations without custom development.
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Once your BigCommerce orders are in EasyRoutes—whether through CSV, Zapier, or API—they can be used with Workflows to automate repetitive tasks. For example, you could build a Workflow that automatically creates and dispatches routes every morning for all BigCommerce orders tagged “Delivery.” This allows your BigCommerce operation to benefit from the same automation available to Shopify users.
See: Workflows Overview
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
Workflows allow you to automate many of the repetitive tasks that take up valuable time in your day-to-day delivery management. For example, if you typically log in each morning to create routes, assign them to drivers, and send customers notifications, Workflows can be set up to handle all of that automatically based on rules you define. This saves your dispatchers hours of work each week and helps eliminate mistakes, such as forgetting to notify a customer or leaving a route unassigned.
Automation also improves reliability — your drivers and customers can count on consistent, timely updates regardless of how busy your team is. In short, Workflows help standardize your operations so they run smoothly, even when volumes are high or resources are stretched thin.
See: Workflows Guide
Switching is straightforward. On Shopify, install EasyRoutes and your orders sync automatically — no data migration needed. For orders from other systems or platforms, bring them in by CSV/spreadsheet import (an AI assistant maps your columns), Zapier, or the API, then set your route options and add drivers to start routing. Most merchants are live the same day. Works with both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. When location capture is enabled, EasyRoutes records the driver’s GPS location and a timestamp alongside each proof-of-delivery entry — photos, e-signature, notes, and barcode scans — so every completed stop has a location and time on record. You can review these details on the route’s stop entries and include driver location when exporting stop data for your files. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes keeps your order list synchronized with Shopify so recent orders, edits, and fulfillment changes are available for routing without manual imports. If an expected order isn’t visible, confirm the Show orders from the last… window, and other filters on the Orders page, then refresh. You can also import non‑Shopify orders alongside synced Shopify orders when needed.
Yes. From the Routes page or an individual route, export CSV files containing stop information (customer name, address, contact fields), timing, driver assignments, and URLs to any proof of delivery items. Use these exports for customer service, accounting reconciliation, or analysis in spreadsheets and external tools.
On your EasyRoutes Orders page, click Configure table columns (below your active Route Options) and enable the Delivery Date and Time Window columns. Once enabled, EasyRoutes parses these values from your date picker app so you can sort, filter, and build routes by delivery date and window. The same columns are available in both EasyRoutes for Shopify and EasyRoutes for Web.
You don’t need to code to connect BigCommerce with EasyRoutes. Zapier provides an easy no-code path to automate order syncing. For teams that need more complex, real-time integrations, the EasyRoutes API allows developers to customize imports, fulfillments, and route triggers. This gives you flexibility to choose between no-code and developer-driven solutions.
See: API Getting Started
Yes. The EasyRoutes Delivery Driver app runs on both phones and tablets — it’s available for iOS (including iPad) and Android devices. The interface is optimized for a phone in the vehicle, but it works on larger tablet screens too. Just install it from the App Store or Google Play and sign in with the driver’s phone number. The same app serves drivers on both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From the Routes page or an individual route view, export to CSV for all relevant route data points. Exports include stop details, timestamps, driver assignments, and URLs to related proof of delivery (photos/signature/notes). Use these files for accounting, customer service follow‑up, or analysis in spreadsheets or external tools. Exports are supported in both EasyRoutes for Shopify and EasyRoutes for Web.
When a delivery can't be completed, the driver marks the stop Attempted and selects a reason (customer unavailable, access denied, refused, and more), capturing proof of the attempt. To redeliver, use Send to another route to move the stop onto a new or later route — as a fresh stop, or as a copy that preserves the original's history.
This keeps failed stops from getting lost and lets you batch redeliveries into the next run. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Mark an order as Attempted · Send orders to another route
While CSV imports are manual, you can automate order import with Zapier or the EasyRoutes API. For example, you can use a Zap to trigger whenever a new WooCommerce order is placed, automatically sending it to EasyRoutes for routing. With the API, developers can build custom real-time integrations for order imports and updates. This ensures your delivery operations stay in sync without requiring manual exports.
When exporting from BigCommerce, configure your CSV template to create one row per sub-item (so multiple items in an order export properly). Map fields like First Name, Last Name, Address, and Product Qty to the corresponding EasyRoutes columns. This ensures accurate imports and prevents issues with incomplete customer or item data.
See: Importing CSV Orders
Connecting Wix to EasyRoutes unlocks the complete last-mile toolkit: multi-stop route optimization, live driver tracking, proof of delivery (photos, signatures, notes), branded notifications, and delivery analytics. Together, these tools help Wix merchants scale delivery operations, save dispatcher time, and provide customers with a professional, reliable delivery experience.
See: EasyRoutes for Wix
Yes. Mark COD orders and include collection instructions in stop notes. Drivers can record payment received using notes and attach custom notes containing any COD amounts collected. Back at the office, export routes/stops to reconcile COD activity. This workflow is supported across EasyRoutes for Shopify and EasyRoutes for Web.
See: Cash on Delivery
Yes. EasyRoutes treats wholesale orders like any other Shopify orders for routing, dispatch, tracking, and proof of delivery. Ensure each record includes a valid shipping address; if not, correct it on the Shopify order (recommended) or add the address details to the stop in EasyRoutes. You can filter B2B orders by tags or other attributes when building a batch.
See: Working with items & fulfillments · Add a missing shipping address